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A
Rating: 3 out of 5
Very fast delivery but packaging so inconsistent that the tool handle was twisted during transport The 15% discount leaves the tool twisted ...
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 373 published reviews
Summary of reviews
The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
3 star reviews
Reset filtersA
Rating: 3 out of 5
Very long delivery due to a product being out of stock. 4 pots broken. obliged to phone for delivery time....
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Response from tompress.com
Hello, Did you report the breakage to the carrier? Please inform our customer service department so that they can take the necessary steps. Best regards.
C
Rating: 3 out of 5
The product arrived today!It seems to conform to the site description.At first glance the hopper seems a little low and the sheet metal fine...as a tool it is simple I hope it works well!
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A
Rating: 3 out of 5
hello when I placed the order I was told I would win a calendar and a cookbook from chez vous de trompette when I received my order there was only the order in it I did not receive any calendar or cookbook so not at all satisfied with your site
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A
Rating: 3 out of 5
Order placed on 19/12, delivered on 12/02. No information is given on the delivery time of the product ordered, either when the order is placed or afterwards. Lousy customer service and doesn't try to improve. Does not send tracking codes as advertised. The order was supposed to be delivered at home, but it was delivered to the parcel delivery centre, which refused it...
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A
Rating: 3 out of 5
No information when the product was no longer available...
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A
Rating: 3 out of 5
Apparently very good product satisfied with my order On the other hand delivery time too long Order on 29 /1 received On 9/2 I find that for a delivery under 48 hours that is still a little long 11 days
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Response from tompress.com
Hello, Unfortunately the pusher you ordered was out of stock, so we were only able to ship it on 05/02 after it had been restocked. Best regards.
A
Rating: 3 out of 5
Delivery time ultra long. Customer service called several times. One woman friendly, the other just the opposite. Fortunately, purchases are fine.
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A
Rating: 3 out of 5
I placed my order on December 12, 2020. I received my delivery at the beginning of February after several reminders. There was one product left and I don't understand why you are blocking the rest. I had planned these items for Christmas gifts.
Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
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Time to tell you that I am not satisfied.
Sincerely Jean-marc Cadoux
A
Rating: 3 out of 5
Please check that the entire order is available, otherwise delivery will be delayed without notification. Expected delivery time after complaint: three weeks or shipment without the missing product and therefore invoicing of shipping costs. As far as I'm concerned, the missing product was only a small part of the total amount, so I would have appreciated a commercial gesture on the shipping costs!
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A
Rating: 3 out of 5
Customer for 3 years. Acceptable delivery times (often ~1 month before health crisis). The last three delays have been longer and longer. Last order placed 11/11/20, received 7/8 items in 28/01/21. Still waiting for last item (28/03/21) apparently sent 15/02/2021. Prompt replies from after-sales service, but no results.
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A
Rating: 3 out of 5
Two items ordered, one available and one not. After a complaint, the available item was delivered. Two items paid for when ordering, only one delivered, where's the money?
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Response from tompress.com
Hello, We have cashed the payment directly for the modified order. I will send you the payment receipt. Best regards.
A
Rating: 3 out of 5
1 month wait between order and delivery...
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A
Rating: 3 out of 5
Hello, ordered November 11, 2020 received January 21, 2021 too long delivery disappointed
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A
Rating: 3 out of 5
Over 2 months to receive 5 kg of nitrite salt.
No message to inform me of a delayed delivery. In short, very average.
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No message to inform me of a delayed delivery. In short, very average.
A
Rating: 3 out of 5
If I could put 0 I would have put it. Defective product I do not understand between the video and what I have nothing goes.
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Response from tompress.com
Hello, contact our customer service department on 05 63 71 44 99 or [email protected], they will guide you through the use of your steam juice extractor. Best regards.
A
Rating: 3 out of 5
Is the leaky cork a concept? No indications to remedy this...
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Response from tompress.com
Hello, Put the wooden faucet in place and let the wood "swell" for at least 3 to 4 days (until the leaks disappear completely) in a basin of water. Best regards."
A
Rating: 3 out of 5
delivery too long and material not available .
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A
Rating: 3 out of 5
Order placed on 25/11. No news, reminder on 10/12. One of the products was out of stock, restocked the following week, reminded again at the beginning of January and suggested another product, order received promptly. Order received promptly afterwards. Review communication if product missing, to modify order if necessary. I had to buy from another supplier.
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A
Rating: 3 out of 5
Not much explanation for practice. The first results are not worth the price of the product.
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Response from tompress.com
Hello, you'll find all our advice on pushers online here: https://www.tompress.com/A-10006100-tout-savoir-sur-les-poussoirs-a-viande.aspx Please don't hesitate to contact our customer service department on 05 63 71 44 99 or [email protected] for advice. Best regards.
A
Rating: 3 out of 5
I'm having a problem with my thermometer, which isn't working. Since the 1st call on December 30th, an e-mail on January 4th and another call on January 7th, I'm still waiting to find out what to do to finally get help. I think that's a long time.
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Response from tompress.com
Hello, We have arranged for the item to be returned, and are waiting for it to be replaced or repaired, depending on the tests carried out. Best regards.
A
Rating: 3 out of 5
after a number of satiating orders, in the last delivery, there was the Henry cassolette split along its entire length; unusable. we opened the parcel before signing for it with the deliveryman, but didn't notice the split. Probably badly packed.
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Response from tompress.com
Hello, Please send us details and one or more photos of the article to [email protected]. Best regards.
A
Rating: 3 out of 5
for the delivery no possibility of verifying the goods before the departure of the deliveryman no signature and no civility (answer not the time)
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A
Rating: 3 out of 5
Received on time, but the box was completely torn, and completely soaked. The products seemed to be in good condition. So I kept it. I hope I didn't make the wrong choice. I hope it won't happen again. So a little disappointed
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A
Rating: 3 out of 5
The flamadou is poorly finished for a tool that's supposed to be in contact with food and fire, and I find it strange that it's covered with a very smelly paint when put in the fire.
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A
Rating: 3 out of 5
the wooden parts on the top of the pantry weren't even glued. that's a lot of money to spend on French companies that don't play the quality game. for your information, the product is 30% cheaper on other platforms. you need to review the quality-price test.
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A
Rating: 3 out of 5
I have a problem with the ceramic bread dish the lid doesn't fit it's wobbly it doesn't follow the shape of the base
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Response from tompress.com
Hello, please contact our after-sales service. Best regards.
A
Rating: 3 out of 5
I haven't used the equipment yet but it seems to be of good quality. However, I'm disappointed with the delivery, order placed on 14/11 with items available, received on 07/12 because in the meantime an item was no longer available so no partial shipment from the seller and no information from them if I hadn't asked them the question.
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Response from tompress.com
Hello, the availabilities are displayed in real time on the site, your confirmation of order indicates well a delay for 2 references, we sent it to you on the 14/11/2020, day of the order. Best regards.
A
Rating: 3 out of 5
Order delivered 1 month later and non-conforming delivery
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Response from tompress.com
Hello, Could you please explain? What do you mean by non-conforming delivery? Best regards.
A
Rating: 3 out of 5
good except delivery times delayed from week to week
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A
Rating: 3 out of 5
The quality of the product is perfect, but it's still a bit expensive... And the delivery was disastrous because I was at home and the deliveryman didn't even ring, he just left a delivery notice in my letterbox...
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Response from tompress.com
Hello, Our apologies, did he show up again? Did you arrange to meet by telephone? Kind regards.
A
Rating: 3 out of 5
The 20 cm lid doesn't fit properly on the Agnelli pan, due to the pan's handle (which is angled too high).
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Response from tompress.com
Hello, If the item does not fit, you can ask to return it. Please do not hesitate to contact our customer service at [email protected] or +33563714499. Best regards.
A
Rating: 3 out of 5
Hello, Fast delivery but two broken pots... Sincerely,
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Response from tompress.com
Hello, Have you informed our after-sales service? Please contact us on 05 63 71 44 99 or [email protected]. Best regards.
A
Rating: 3 out of 5
The lid does not fit the 28 cm sauté pan.
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Response from tompress.com
Hello, What is the diameter of the lid I received? Best regards.
A
Rating: 3 out of 5
Carrier null....package badly damaged
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A
Rating: 3 out of 5
Too bad the rennet and ferments were not in stock, it should have been known when the order was placed, like ( in the process of being restocked, lead time ....) Almost 3 weeks delivery time, not even an email to warn me, I have to ask for news of the lead time...in short, not great logistics....
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Response from tompress.com
Hello, The information is on the order confirmation received on 14/10. Kind regards.
A
Rating: 3 out of 5
very good, but it's not possible to track parcels. imagine when they have to be signed for. we spend days waiting?
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Response from tompress.com
Hello, the carrier will contact you in case of absence and leave you a notice to organize its representation. Best regards.
A
Rating: 3 out of 5
broken product, still not replaced after a week
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Response from tompress.com
Hello, The replacement left our warehouse on 13/11. Best regards.
A
Rating: 3 out of 5
Product delivered one month after order...that's a long time. No clarification or apology from customer service.
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A
Rating: 3 out of 5
Order held for over 2 months..without TOM press contacting me. I had to call!
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Response from tompress.com
Hello, The deadline is noted on the products and recalled on your order confirmation of 04/09/2020. Best regards.