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C
Rating: 4 out of 5
you can improve the product I bought.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 566 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
4 star reviews
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Rating: 4 out of 5
The product is of very high quality, and the packaging is ultra-secure. The only drawback is that clips are needed to close the jars (which seems obvious once you've received them), and it's a shame that the ordering site isn't better optimized, offering the option of buying additional products when you complete your basket.
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Rating: 4 out of 5
3 stars for delivery but due to the post office
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Rating: 4 out of 5
Very good service. Perfect packaging. Unbeatable product quality.
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Rating: 4 out of 5
Good for a first order
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Rating: 4 out of 5
Good quality Damaged carton
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Rating: 4 out of 5
I received a damaged and sharp flour scoop, tompress sent me another after I sent them photos. The second shovel I received was also damaged. I've given up and haven't phoned to tell them, what's the point if it's to receive the same one again. It's a pity, because I'm satisfied with the other products I bought on the site.
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Rating: 4 out of 5
Product very well packaged and as described.
Perfect
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Perfect
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Rating: 4 out of 5
Very fast delivery but it could have a more accurate delivery tracking.
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Rating: 4 out of 5
Good site and good choice
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Rating: 4 out of 5
IT IS UNACCEPTABLE TO FIND AN ORDER SO POORLY PACKAGED PUT IN A HUGE BOX A PUSHER THAT WEIGHS HEAVY AND A PLASTIC TRAY WITHOUT CALLAGE INSIDE IF IT IS ONLY A SMALL PIECE OF KRAFT PAPER NOT TO MENTION ALL THE OTHER SMALL FRAGILE ITEMS OF THE ORDER MY CAKE MOLD WAS WELL ON DENT WE CAN NOT BLAME THE CARRIER!!!!!un peu decue
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Rating: 4 out of 5
Very satisfied
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Rating: 4 out of 5
Disappointed because the product is not quite the same as the one on the catalog. Only one shelf inside and the other one outside... The model should be made for a capacity of 18.
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Response from tompress.com
Hello, A single shelf forms the 2 levels to obtain 2 levels of 6. This is a handcrafted product. Best regards.
A
Rating: 4 out of 5
Everything corresponds to my order, well
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Rating: 4 out of 5
Delivery too late and without prior notice.
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Rating: 4 out of 5
Very fast delivery service... it's a gift, the product hasn't been used yet...
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Rating: 4 out of 5
satisfied with the article
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Rating: 4 out of 5
I'm missing the merguez spice and the 5 euro gift voucher. Which undoubtedly disappeared during delivery, as the cardboard box was ripped open and re-taped with adhesive tape from La Poste.
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Response from tompress.com
Hello, the parcel was repackaged after customs clearance, and you should have received a postal receipt. We have sent you the missing spices and are dealing with the claim directly with the post office. The code to redeem your voucher will be sent to you by e-mail. Best regards.
A
Rating: 4 out of 5
I had ordered a red terrine, but the manufacturer was out of stock. I should have been informed immediately. I had to worry about the delay before they offered to replace it with a white terrine. Too bad ....
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Rating: 4 out of 5
The product originally ordered was not what was delivered. The reference was not in stock, the restocking period was 2 weeks, but after this period no news. I think it's a shame that after 1 month, I had to ask about the new delivery time and repeat this operation 3 times, only to be offered a product after 3 months.
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Rating: 4 out of 5
The postwoman was absent when I received the parcel the day before, but brought it back to me the next day.
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Rating: 4 out of 5
Reliable service
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Rating: 4 out of 5
very good merchandise and fast delivery
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Rating: 4 out of 5
Item as described
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Rating: 4 out of 5
Pleasant and professional phone call. Very good quality material. Very satisfied with the site.
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Rating: 4 out of 5
Professional handling, good service.
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Rating: 4 out of 5
Thanks for the fast delivery
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Rating: 4 out of 5
Not too friendly on the phone.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Great!
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Rating: 4 out of 5
mold chisel; poorly designed and finished product; too much aluminum burr on the rotation axis; jams or comes loose with each mold. everything else in the order is top-notch.
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Rating: 4 out of 5
Hello, it's a shame to overcharge for certain products like hoses, which are 2x more expensive, forcing me to change sites. You should be charging the right prices for consumables and for good customers.
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Rating: 4 out of 5
The parcel arrived very quickly and in good condition. On first use, a little of the paint peeled off, but the press then worked very well. The only small negative point is that the press was delivered only wrapped in plastic, so it was covered in dust and with a few small scratches.
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Rating: 4 out of 5
A lot of waiting because a product was not available. Contact with customer service was very professional and fast. Fast delivery as soon as the product was in stock.
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
2 months for a small order is a bit much!
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Rating: 4 out of 5
Hello everyone, my canister is of very good quality and suits my needs very well.
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Rating: 4 out of 5
Nice quality mandolin, tried with apples, 1 mm slices, very good.
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Rating: 4 out of 5
So everything went well, nothing to say...
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Rating: 4 out of 5
All fine, except for the lid, which is broken in one corner.
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