The online store tompress.com is highly regarded for its product quality, with many customers noting that the items received consistently meet or exceed their expectations, reflecting a strong adherence to descriptions provided on the website. The efficiency of order processing and delivery stands out, as numerous reviews highlight quick shipping times and well-packaged products arriving in excellent condition. Customers often commend the reliable service, mentioning that their experiences have been positive whether ordering online or visiting the store in person.
Hello, the delivery times were a bit elastic (+50%) and the packaging was a bit inadequate (undignified?) for equipment of this price (a few pieces of expanded polystyrene and a few strands of kraft paper). As a result, the cardboard box was open (although nothing was missing) and the case of the épépineuse was scratched. Nothing serious, it works but it doesn't give confidence for a next order! What a shame!
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Acheteur Vérifié
Rating: 4 out of 5
Very good material but product indicated available, no news... I sent an email and was told that the product was out of stock.
Delivery took 3 weeks
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Acheteur Vérifié
Rating: 4 out of 5
Great product!
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Acheteur Vérifié
Rating: 4 out of 5
Very good product.
Delivery time not as indicated at time of order.
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compratore verificato
Rating: 4 out of 5
I was afraid it would not work, but instead the rising occurred perfectly.
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Acheteur Vérifié
Rating: 4 out of 5
ok order
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Acheteur Vérifié
Rating: 4 out of 5
On 24/12/2020 at 6 a.m. my order tracking told me that the package had arrived at the delivery point.
I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
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Response from tompress.com
but it's so that other people don't have to wait for the order to arrive."
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Acheteur Vérifié
Rating: 4 out of 5
The knives sent are not absolutely identical to the one initially supplied by Porkert: relatively large play with the receiving part.
Let's hope this doesn't affect their use.
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Response from tompress.com
Hello, there are several sizes of chopper and therefore knives, is the diameter of the knife the same as your model? Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
No problem to do again
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Acheteur Vérifié
Rating: 4 out of 5
Very good material, I recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time, for this article, a little long but considering where it comes from, I understand. Very good product that gives me complete satisfaction.
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Acheteur vérifié
Rating: 4 out of 5
Beautiful item except for the lid finish. Color not uniform and the lid nipple is cracked at the base. May I send you a photo?
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99, or send the photo to [email protected]. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
Hello, The delivery time was a little long because one of the products was unavailable. I contacted customer service to find out about the delay: I was very well received and very well informed about the delay and the possibility of modifying my order. The products delivered were very well packaged and conformed to their description.
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Acheteur Vérifié
Rating: 4 out of 5
I would have liked to have been informed of the delay in delivery.
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Acheteur Vérifié
Rating: 4 out of 5
I'm happy with the product but there was an error in the communication of the file, the carrier didn't have the right phone number to contact me, I had to call him myself.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad about the delay, but you remain one of my favorite suppliers.
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Acheteur Vérifié
Rating: 4 out of 5
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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Acheteur Vérifié
Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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Acheteur Vérifié
Rating: 4 out of 5
satisfied with my order
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Acheteur Vérifié
Rating: 4 out of 5
Too bad we had to wait more than 3 months and that there is no stock even though the product is online.
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Acheteur Vérifié
Rating: 4 out of 5
Bread hutch a bit pricey, but it's made in Europe, so I'd have preferred the strip glued to the inside of the movable wooden slats to be more solid in use.
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Acheteur Vérifié
Rating: 4 out of 5
Too bad for the quality of the immersion heater, I'm on my third in 4 years.
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Acheteur Vérifié
Rating: 4 out of 5
Quality + delivery = you're top
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Acheteur Vérifié
Rating: 4 out of 5
Delivery time 6 weeks. I would have liked to know when ordering that the item was out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
+ More packaging and cardboard than product.
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Acheteur Vérifié
Rating: 4 out of 5
Always satisfied with TOM PRESS
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Acheteur Vérifié
Rating: 4 out of 5
one of the 60 pots delivered was broken. The packaging was not sufficient. Order prepared by Florian B.
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Response from tompress.com
Hello, I have informed the after-sales service of this breakage. Please send us a photo so that we can make the necessary arrangements. Best regards and best wishes.
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Acheteur Vérifié
Rating: 4 out of 5
too long to heat up too bad
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Acheteur Vérifié
Rating: 4 out of 5
Good integrity of the packaging, good use of the product. I'm satisfied, I just got the wrong size!
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Acheteur Vérifié
Rating: 4 out of 5
The product does not correspond to the order: the hose measures only 1.50m instead of the advertised 3m and corresponds only to diesel fuel, whereas it was advertised as all gases. Very disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
I thought I would receive it quickly
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Acheteur Vérifié
Rating: 4 out of 5
Good performance.
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Acheteur Vérifié
Rating: 4 out of 5
no evaluation on the material it's a gift
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Acheteur Vérifié
Rating: 4 out of 5
Fast delivery, uncomplicated assembly, not yet in use.
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Acheteur Vérifié
Rating: 4 out of 5
Professional quality, always on target
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Untested customer service
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Acheteur Vérifié
Rating: 4 out of 5
The capper comes with a different calibre of sleeve, but no instructions. Assembly is not complex, but for a neophyte it's not obvious. The operation is easy, but the bottles have to be centered by eye" and their removal is a bit tricky. A sturdy product nonetheless.
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Acheteur Vérifié
Rating: 4 out of 5
Long delivery time (6 days)
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