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A
Rating: 4 out of 5
Good overall, thank you.
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Customer reviews of tompress.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 21 567 published reviews
Summary of reviews
The store consistently delivers fast, reliable service across multiple aspects, with many reviews highlighting very fast shipping and on-time delivery alongside well-protected, well-packaged orders. Customers note careful handling, sturdy packaging, and products arriving in line with or matching descriptions, meeting expectations and needs. The experience is supported by responsive, attentive customer interactions and helpful guidance before ordering, along with competitive pricing and a high level of overall satisfaction. Overall, rapid delivery, accurate product fulfillment, and strong service quality emerge as clear strengths.
4 star reviews
Reset filtersA
Rating: 4 out of 5
Oversized packaging for the size of the product. Waste of paper out of all proportion to the size and relative fragility of metal cake moulds.
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A
Rating: 4 out of 5
All in all satisfactory, except for the delivery, which took a little too long.
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A
Rating: 4 out of 5
delivery delayed for unknown reasons?
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A
Rating: 4 out of 5
Received in good condition. We usually used a 32 chopper borrowed from a friend, and with this n°22 chopper we didn't feel like we were spending any more time making our 2 annual pigs! The equipment seems to be of high quality.
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A
Rating: 4 out of 5
nothing to say, very good service.
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A
Rating: 4 out of 5
I received an e-mail telling me that my parcel had left, when I wanted to track my parcel it didn't work and when I received it I realized that it had been shipped 3 days after I received the e-mail. I would have preferred to receive confirmation of shipment only when it was actually dispatched.
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A
Rating: 4 out of 5
Book translated from an American work. Interesting for those unfamiliar with smoking techniques.
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C
Rating: 4 out of 5
There was a small problem ... but talking to support resolved it with kindness and courtesy
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Can do better in terms of time between order and delivery. Apart from that, very good
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A
Rating: 4 out of 5
Very fast delivery. The granulometry of the sawdust is rather all in 2.5 too bad, I had to mix it with a base I had for it to work.
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A
Rating: 4 out of 5
Okido
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A
Rating: 4 out of 5
Hello, the delivery times were a bit elastic (+50%) and the packaging was a bit inadequate (undignified?) for equipment of this price (a few pieces of expanded polystyrene and a few strands of kraft paper). As a result, the cardboard box was open (although nothing was missing) and the case of the épépineuse was scratched. Nothing serious, it works but it doesn't give confidence for a next order! What a shame!
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A
Rating: 4 out of 5
Very good material but product indicated available, no news... I sent an email and was told that the product was out of stock.
Delivery took 3 weeks
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Delivery took 3 weeks
A
Rating: 4 out of 5
Great product!
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A
Rating: 4 out of 5
Very good product.
Delivery time not as indicated at time of order.
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Delivery time not as indicated at time of order.
C
Rating: 4 out of 5
I was afraid it would not work, but instead the rising occurred perfectly.
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A
Rating: 4 out of 5
ok order
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A
Rating: 4 out of 5
On 24/12/2020 at 6 a.m. my order tracking told me that the package had arrived at the delivery point.
I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
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I waited for the message to come and pick it up in vain...after several days I went to the sorting center and my parcel was there. I don't know where the problem lies".
Response from tompress.com
but it's so that other people don't have to wait for the order to arrive."
A
Rating: 4 out of 5
The knives sent are not absolutely identical to the one initially supplied by Porkert: relatively large play with the receiving part.
Let's hope this doesn't affect their use.
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Let's hope this doesn't affect their use.
Response from tompress.com
Hello, there are several sizes of chopper and therefore knives, is the diameter of the knife the same as your model? Best regards.
A
Rating: 4 out of 5
No problem to do again
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A
Rating: 4 out of 5
Very good material, I recommend it.
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A
Rating: 4 out of 5
Delivery time, for this article, a little long but considering where it comes from, I understand. Very good product that gives me complete satisfaction.
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A
Rating: 4 out of 5
Beautiful item except for the lid finish. Color not uniform and the lid nipple is cracked at the base. May I send you a photo?
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Response from tompress.com
Hello, please contact our customer service department on 05 63 71 44 99, or send the photo to [email protected]. Best regards.
A
Rating: 4 out of 5
Hello, The delivery time was a little long because one of the products was unavailable. I contacted customer service to find out about the delay: I was very well received and very well informed about the delay and the possibility of modifying my order. The products delivered were very well packaged and conformed to their description.
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A
Rating: 4 out of 5
I would have liked to have been informed of the delay in delivery.
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A
Rating: 4 out of 5
I'm happy with the product but there was an error in the communication of the file, the carrier didn't have the right phone number to contact me, I had to call him myself.
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A
Rating: 4 out of 5
Too bad about the delay, but you remain one of my favorite suppliers.
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A
Rating: 4 out of 5
Very long delay for delivery of a stone for baking bread, which was obviously not in stock. No problem contacting customer service. The 2 products delivered, stone + cake tin, are of good quality.
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A
Rating: 4 out of 5
Although the product is of high quality and the delivery was reassuring, with hyper-protected packaging (a huge cardboard box containing several protective cartons like nesting dolls), we had to wait several weeks to receive the goods. No commercial gesture was mentioned despite the long wait...
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A
Rating: 4 out of 5
satisfied with my order
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A
Rating: 4 out of 5
Too bad we had to wait more than 3 months and that there is no stock even though the product is online.
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A
Rating: 4 out of 5
Bread hutch a bit pricey, but it's made in Europe, so I'd have preferred the strip glued to the inside of the movable wooden slats to be more solid in use.
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A
Rating: 4 out of 5
Too bad for the quality of the immersion heater, I'm on my third in 4 years.
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A
Rating: 4 out of 5
Quality + delivery = you're top
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A
Rating: 4 out of 5
Delivery time 6 weeks. I would have liked to know when ordering that the item was out of stock.
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A
Rating: 4 out of 5
+ More packaging and cardboard than product.
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A
Rating: 4 out of 5
Always satisfied with TOM PRESS
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A
Rating: 4 out of 5
one of the 60 pots delivered was broken. The packaging was not sufficient. Order prepared by Florian B.
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Response from tompress.com
Hello, I have informed the after-sales service of this breakage. Please send us a photo so that we can make the necessary arrangements. Best regards and best wishes.