Customer reviews of tompress.com

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2019 à 18h34

several orders placed without any problems

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2019 à 09h17

Parcel delivery to a neighbor's address

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Response from tompress.com Published on 03/09/2019

Hello, We apologize for this error. We are taking the complaint to the post office. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2019 à 07h35

The parcels were delivered on time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/08/2019 à 09h48

Package received promptly, but carton damaged on one side and vacuum cleaner slightly damaged: the tank is slightly dented and a plastic "ear" on the top ring is broken. But nothing too serious. It doesn't affect the vacuum cleaner's operation."

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Response from tompress.com Published on 02/09/2019

Hello, I'm informing our after-sales service, you will be contacted shortly. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/08/2019 à 07h18

Product in conformity with my order with a studied price" which is not the case for many others.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/08/2019 à 06h53

The packaging was open and badly damaged.

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Response from tompress.com Published on 02/09/2019

Hello, Did you report this to the delivery person? Is there any damage? Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 11h55

Instructions only in Italian: I don't understand Italian.

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Response from tompress.com Published on 27/08/2019

Hello, we apologize for the inconvenience, but we will send you the French version as soon as possible. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 07h32

Merchandise may be damaged

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Response from tompress.com Published on 27/08/2019

Hello, I'm sorry to hear that, can you please tell us more? What is the damage? Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/08/2019 à 06h56

fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/08/2019 à 10h08

fast delivery ( 3 days )

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/08/2019 à 16h57

well

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Verified Buyer

Rating: 4 out of 5

Published on 19/08/2019 à 07h55

The reason I put customer service 3 stars is that I asked an important question (to me at least) about the steriliser but nobody ever came back to me about them. When you have items to sterilise at 100 degree centigrades but the steriliser does not go higher than 90 there is a hiccup somehow. But nobody answers

Response from tompress.com Published on 27/08/2019

Hello, For this, you must use the function Kochen". Best regards."

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/08/2019 à 06h54

Very effective purchase

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Acheteur Vérifié

Rating: 4 out of 5

Published on 14/08/2019 à 10h25

My brother is happy with the product, except that the lid has no seal for better oil conservation.

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Response from tompress.com Published on 16/08/2019

Hello, You can fit the pneumatic seal cover ref: tonci100cfp on this tank. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/08/2019 à 19h44

Delivery by the post office was rather disappointing, the employee preferred to put a delivery notice in the letterbox, rather than trying to find out if anyone was at home.Delivery initially scheduled for Monday 05 August finally took place on Saturday 03 August........

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/08/2019 à 09h01

I'm very disappointed with the cookie cutters to make canapés for aperitif dinners. I have the impression of having a dinette that's really very good for children.

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Response from tompress.com Published on 13/08/2019

Hello, If these coin trays are not to your liking and you have not used them, you can request a withdrawal from our customer service department on 05.63.71.44.99. Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/08/2019 à 07h53

can do better

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Response from tompress.com Published on 13/08/2019

Hello Our customer service is at your disposal on 05.63.71.44.99 from Monday to Friday from 9am to 6pm. Please do not hesitate to contact them. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/08/2019 à 07h08

I was not delivered on time, but everything worked out for the best.

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Response from tompress.com Published on 13/08/2019

Hello, your last order took more than 72 hours to be delivered by colissimo. We apologize for the inconvenience. Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/08/2019 à 08h56

Everything is perfect the only problem is for the delivery of the jam jars the second last delivery 4 jars broken Last delivery 1 only So clear improvement The problem is related I think that there is no bubble wrap in the package Otherwise I repeat everything is perfect

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Response from tompress.com Published on 13/08/2019

Hello, on your penultimate delivery, following your call for the broken pots, you received a commercial gesture on the next order. Even if it's just a broken pot, please don't hesitate to contact us by phone on 05.63.71.44.99, so that we can make the necessary arrangements. Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2019 à 18h07

Colistier delivers without warning, while Internet tracking shows parcels on the way

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2019 à 12h28

My first order could have been perfect, the parcel seemed to be in good condition, but inside the 600g can of rosin spilled all over the items. As I didn't make any reservations at the post office, I'm going to have to replace the soiled items that I can't clean. In future, for the rosin, remember to tape the cap of the bottle, which opens easily. Merc

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Response from tompress.com Published on 06/08/2019

Hello, if you have a problem with your delivery, you can contact us by phone at 05.63.71.44.99, our advisors are here to help you. Best regards

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2019 à 09h54

The handle is fragile, so be careful when raising the blade, as the notch will spread. Otherwise, it's OK.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/08/2019 à 08h05

I am always so satisfied with this site, no problem, very serious, delivery time respected but only downside delivery is not respected by the carrier it's a shame.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2019 à 10h04

fast delivery good product

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/08/2019 à 08h56

everything to do with the goods and TOMPRESS no problem.
Very different opinion regarding the carrier GEODIS no consideration or respect for the customer delivered.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/07/2019 à 10h02

Fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 29/07/2019 à 07h56

Very good contact with the advisers. On the other hand I'm still a bit disappointed that the jars and bottles ordered are not better protected (for delivery and home storage afterwards). Overall satisfied Julie

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Verifizierter Käufer

Rating: 4 out of 5

Published on 27/07/2019 à 13h19

No further comments.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/07/2019 à 17h41

good quality

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/07/2019 à 06h32

Satisfied

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/07/2019 à 09h23

no problem

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Acheteur Vérifié

Rating: 4 out of 5

Published on 18/07/2019 à 10h20

The products are very good but the delivery times are too long.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/07/2019 à 06h58

Ras

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2019 à 09h39

sterisilator slightly dent review packaging

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2019 à 08h08

I am satisfied with the product but the age of the parcel was limited.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2019 à 07h54

Delivery was made to the wrong address

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Response from tompress.com Published on 16/07/2019

Hello, what happened? Please let us know the details of your delivery. Best regards.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/07/2019 à 07h22

packaging slightly damaged, otherwise RAS

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/07/2019 à 17h03

Despite the care taken by Tompress for shipping, one of the items was broken by the carrier.
The Tompress after-sales service was very responsive and professional.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/07/2019 à 06h47

I am very satisfied with the product I ordered, unfortunately I had a few problems with the deliveryman. Fortunately, the delivery company made up for it ...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/07/2019 à 18h35

You have to be available for the carrier (9am-5pm slot). The doorbell didn't work, which I didn't know, and 2 minutes after the carrier arrived I found a notice telling me I was absent. Why put cell phone numbers on parcels if the courier doesn't use them? The carrier's phone number is overtaxed, which is very unpleasant.

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