Toqueworld consistently delivers fast, reliable shipping and careful packaging, ensuring products arrive promptly and in excellent condition. Customers highlight a wide variety of spices and latte blends with appealing flavors, along with attractive, well-presented packaging that enhances gifting and daily use. The service quality stands out, with friendly staff, quick order processing, and attentive care in handling orders, including timely resolutions and generous gestures like added jars. Overall, shoppers admire the dependable delivery, strong product assortment, and positive, helpful customer support that reinforces repeat purchases.
I am very happy with the products I have purchased, but very upset with the delivery service. I live in a housing development, I opened the door for the delivery person to come in, he knew I was home and decided on his own to leave it in Citibox without informing me that he was going to do so. I waited a long time for it to arrive at my house. I have filed a complaint and they haven't even responded to me. This is just to let you know the type of delivery service you will be working with. That's why I don't give you 5 stars. The delivery service is to the home, not to the door of the housing development.
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Response from Toqueworld
Dear Irene,
We sincerely regret that you had an unsatisfactory experience with the delivery service. We appreciate your feedback about the products and understand how frustrating it can be when expectations are not met.
We invite you to contact our customer service to address your situation and find an appropriate solution.
Sincerely,
The Toqueworld team
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Ana C.
Rating: 4 out of 5
It arrived soon, the packaging was correct although the interior separator was somewhat broken
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Response from Toqueworld
Thank you for your comment and for sharing your experience ?? We are glad to know that the order arrived quickly and in good overall condition. We regret what happened with the interior separator – we take note to review the packaging and prevent it from happening again. We appreciate your trust and understanding ?? We hope you enjoy your products a lot!
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Faustino J.
Rating: 1 out of 5
Well, my order hasn't arrived..... That says it all.
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Response from Toqueworld
We are very sorry for the incident that occurred with your order at the time. We appreciate your patience and are glad to know that we were finally able to resolve it. We work every day to ensure that experiences like this do not happen again. Thank you for your understanding and for continuing to trust us! ??
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Raquel D.
Rating: 4 out of 5
The page is good, the variety of products has increased a lot and we like the spice blends from the grinders and the quality of the pure spices. But I give 4 stars because the grinders have increased in price a lot and there has been a change in the design of the grinder that, in our experience, makes the grinder not grind as well as before. Maybe it's a matter of taste. I suggest that the blends (Iberian, Argentine...) be marketed without a grinder, so we can use our own grinder, that might lower the price a bit. Other than that, we remain fans of the touch flavors.
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Response from Toqueworld
Thank you from the bottom of my heart for your complete and honest message! ?? We are glad to know that you value the quality of our spices and that the blends from the grinders are still among your favorites. We also greatly appreciate that you continue to trust Toque. We take your suggestion about offering the blends without a grinder very seriously. It is an idea that other customers have already mentioned to us and that we are considering to better adapt to those of you who already have your grinder at home. Regarding the change in the grinder design, we are sorry that it was not to your liking. Our goal is always to improve, so we will pass your comment to the product team to continue optimizing both the format and the user experience. ?? Thank you for continuing to be part of the Toque community!
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Sara R.
Rating: 4 out of 5
Very good purchase and very fast shipping.
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Response from Toqueworld
Thank you very much for your comment! We are glad to know that your shopping experience was positive and that the shipping was fast. At toque, we work to always offer you the best quality and service. We hope to see you again soon!
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Pedro J.
Rating: 4 out of 5
Clear explanation and ease of use
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Response from Toqueworld
Thank you for your comment! We are very happy to know that you find our platform clear and easy to use. Your satisfaction is our greatest motivation to keep improving every day. If you have any other suggestions or need help with anything else, don't hesitate to let us know! We would love to hear more about your experience.
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Antonio A.
Rating: 1 out of 5
I haven't received the order yet. It hasn't arrived in time for Christmas.
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Alba M.
Rating: 1 out of 5
I ordered 9 items and received 4. I am still waiting for the 5 that are missing and clearly, I won't be able to gift them as I thought, on the day when the whole family is together :(
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Response from Toqueworld
We are very sorry for what has happened with your order and we completely understand how frustrating this situation must be, especially when it comes to gifts for such a special moment. We want to resolve this as soon as possible for you. Please send us a private message with your order number and we will immediately check what happened with the missing items. We will also take measures to prevent something like this from happening again. Your satisfaction and trust are very important to us, and we will do everything possible to compensate for this inconvenience. Thank you for your patience and for informing us.
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Rosa M.
Rating: 4 out of 5
Very good explanation of everything that the grinders carry and their possible uses. I bought them on the page because I can't find them in the supermarkets in my area.
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Response from Toqueworld
Hello! Thank you very much for your comment. We are glad to know that the information about our grinders and their uses was useful to you, and that you were able to purchase them easily on our page. If you have any recipe or special dish in which you used them, we would love to hear about it! We are here for whatever you need and hope to continue being part of your kitchen. Thank you for choosing us!
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Cristina M.
Rating: 1 out of 5
The order took almost a week to arrive. If they have slow shipping, they should warn about it. The shipping cost does not correspond to the poor service provided.
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Response from Toqueworld
Hello! We are very sorry for the experience you had with the shipping. We completely understand your frustration and want to sincerely apologize for not meeting your expectations this time. Your comment is very valuable to us, as it helps us identify areas where we can improve. We work every day to improve our service and ensure that experiences like this do not happen again. Thank you for letting us know and for giving us the opportunity to correct it.
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David M.
Rating: 4 out of 5
I couldn't get the discount code you sent me to work.
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Irene B.
Rating: 4 out of 5
I didn't like that despite placing an order with free shipping, when I entered the discount code for sales, shipping costs were applied and in the end it was more expensive without discounts than with discounts. It doesn't make sense
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Response from Toqueworld
We are very sorry to hear about your experience with shipping costs and the discount code. We understand that it can be frustrating. We want you to always get the best value for your purchase. Please contact us at [email protected] so we can review your case and offer you an appropriate solution. We appreciate your comment as it helps us improve our processes. Thank you for your patience and understanding!
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Mari J.
Rating: 4 out of 5
Products are 10 but before they always gave you something and now nothing
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Response from Toqueworld
Hello! Thank you very much for your comment and for positively valuing our products. We regret that you have not received gifts recently. We take your suggestions very seriously and will pass them on to the relevant team. Your satisfaction is very important to us and we are always looking for ways to improve. We hope to continue counting on your preference!
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Àngels R.
Rating: 4 out of 5
Speed
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Response from Toqueworld
Thank you very much for your comment! We are glad to know that our speed and the quality of our products have met your expectations. Your satisfaction is our greatest motivation. Do not hesitate to share your experiences with us in the future and, if you have any suggestions, we are always here to listen to you. Thank you for being part of our community!
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Silverio B.
Rating: 1 out of 5
I still have not received the order. I received an email last Tuesday from the transport agency saying they could not deliver it and today I still do not have the order, I made it very clear to call me before delivery and at no time did they contact me.
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Response from Toqueworld
Hello Silverio, We are very sorry to hear about the problems and the delay in the delivery of your order. We take our customers' satisfaction very seriously and want to ensure that situations like this do not happen again. We are taking the necessary measures with the transport agency to prevent this from happening again. We apologize for the inconvenience.
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Isabel L.
Rating: 1 out of 5
I am being asked about an order I bought but have not received
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Response from Toqueworld
Hello Isabel, First of all, we want to apologize for the delay in the delivery of your order. We understand that waiting longer than expected can be frustrating and we truly regret the inconvenience this has caused. We greatly appreciate your patience and want to assure you that we are working to improve our shipping processes and avoid situations like this in the future. If there is anything else we can do to compensate you for the wait or if you need assistance with your order, do not hesitate to contact us. Your satisfaction is very important to us and we are here to help. Thank you for your understanding and for being part of our community.
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Pilar R.
Rating: 4 out of 5
Good, but I would prefer to find it in store
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María M.
Rating: 1 out of 5
I cannot rate a product that I have not yet received
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Fernanda M.
Rating: 1 out of 5
They did not deliver the order.
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Response from Toqueworld
We sincerely regret the negative experience you have had with our service and we want to apologize for the inconvenience caused by not delivering your order.
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Marisa G.
Rating: 4 out of 5
following a purchase from 01/09/2023
I liked the great variety of products they have. I did not like that the sizes in the catalog are not clear enough to know the sizes of the product.
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Response from Toqueworld
Thank you for your support! We are glad to know that you enjoy our spices. We will review all our products to improve that weak point. We hope you come back soon!
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