Customer reviews of Toxik3

Hello Nancy,

Thank you for taking the time to share your feedback. We are sorry to learn that your order did not meet your expectations. Your feedback is valuable, and we will closely examine this situation to improve our service. Please do not hesitate to contact us directly to resolve this issue.

Best regards,
The Toxik3 team

Hello,

Thank you for your message.
We are sorry to hear that you did not receive the right color of pants, and that you are disappointed with your experience.

After checking, we did not find any message from you in our inbox. Did you write to the following address: [email protected]

Hello Marie,

Thank you for taking the time to share your feedback. We understand that return fees can be frustrating.

After several abuses, we ask for a contribution of €3 towards return costs for France and Belgium, in order to continue providing you with quality service.

We sincerely thank you for your understanding.
The Toxik3 team.

Hello Lara,

Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.

However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.

That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.

Thank you for your understanding.

Best regards,
The Toxik3 team

Hello ACHOURI,

We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.

We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.

Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.

Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.

Best regards,

Best regards,
The Toxik3 team

Hello Mireille,


We have received your message regarding your return request for two of the products from your order, and we completely understand your concern about not having received a response after 5 days, especially with the 14-day deadline.

We would like to inform you that our services were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our site. During this period, we unfortunately could not process return requests instantly.

Upon our return on Monday, July 21, we resumed processing all requests, including return forms. We have of course taken into account the 7 days of our closure: your 14-day return period will be adjusted accordingly so as not to penalize you.

Best regards,
The Toxik3 team

Hello Lacroix,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the desired color. Your satisfaction is our priority and we hope to resolve the situation quickly for you.

Best regards,
The Toxik3 team

Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.

Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.

We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.

We still hope to have the opportunity to fully satisfy you with a future order.

Hello,
Thank you for your message.
We sincerely apologize for this lack of information.

The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.

The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.

We understand that this may seem long, and we apologize for the wait.

Hello Sandrine,

Thank you for your feedback.

We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.

Better late than never: we have just processed the refund of your shipping costs.

Hello Nadège,

We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.

Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.

We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.

Hello Luisa,

Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.

As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.

The Toxik3 team

Hello Fanny,

Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.


Best regards,
The Toxik3 team

Hello Clmence,

Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.

This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.

Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team

Hello Marie Pierre,

We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.

We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.

However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.

We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.

Best regards,
The Toxik3 team

Hello Laura,

We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.

Thank you for your understanding.

Yours faithfully
The Toxik3 team

Hello,

Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.

In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!

Have a nice day,
The Toxik3 team

Hello Nathalie,

We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).

It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.

Thank you for your understanding,