Customer reviews of Toxik3

Hello,

Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.

In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!

Have a nice day,
The Toxik3 team

Hello Carine,

Thank you for your message. We are sorry to hear that your logistical experience was not straightforward enough. An e-mail containing all the shipping information was sent with your order number. Simply click on this number to track the status of your parcel.

It is also important to note that as Toxik3 is based in France, delivery to Belgium may take slightly longer. Delivery by Colissimo is estimated to take between 2 and 4 working days (excluding weekends), but this does not take into account the time required to prepare your order.

For an order placed on a Wednesday at 4pm, and received the following Wednesday, the delivery time can be considered quite respectable.

If you have any further questions or concerns, please don't hesitate to contact us via chat or email: [email protected]. We're here to help!

Hello Nathalie,

We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).

It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.

Thank you for your understanding,

Hello Isabelle,

Thank you for taking the time to share your opinion. Our jeans are indeed designed to be comfortable and stretchy, which can feel different from a stiff 100% cotton. This can sometimes come as a surprise, but we hope you enjoy the comfort they offer.

Hello Catherine,

We're sorry you didn't receive your full order. Stock errors can sometimes occur, for which we apologize. We would be delighted to deliver your complete order rather than issuing a refund.

Thank you for your understanding,

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.

Hello Sandra,

Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.

The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.

We hope you enjoy this comfortable alternative!

Hello,

Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!