pants meeting my expectationsbut delivery time a little long
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Response from Toxik3
Hello, Glad to know you are satisfied with our products!?? Good day, The Toxik3 team ??
B
Barbara F.
Rating: 1 out of 5
following a purchase from 05/05/2023
Since I placed my order on Saturday May 6th...it's the 13th and I haven't heard anything!!!!
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Response from Toxik3
Hello,We are very sorry to hear that you have not yet received your order and that you have not received any delivery tracking information.We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day,The TOXIK3 team
M
Marie-jose M.
Rating: 4 out of 5
following a purchase from 04/05/2023
Fast deliveryConforms to orderSize a little smallPackaging very neat
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/04/2023
No mail received of shipment. Also still no order received.
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Response from Toxik3
Hello,We are truly sorry to hear that you have not yet received your order and that you have not received delivery tracking information.We fully understand your frustration and sincerely apologize for any inconvenience. We do our best to ensure a ??prompt and seamless delivery to all of our customers.Once your order is validated, you will receive a tracking number by email. So you can check the routing of this one through the number.Good day,TOXIK3
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2023
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Response from Toxik3
Hello,We are sorry to hear that you have experienced problems with the shape of the jeans after the first wash. We strive to select high quality materials for our products to ensure optimum durability, however, it is possible that variations in care, washing techniques or other factors may affect the shape of a garment, even if it is of good quality. We recommend that you carefully follow the washing instructions supplied with the jeans to minimize any risk of distortion.Have a nice day, The TOXIK3 team
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Christel L.
Rating: 1 out of 5
following a purchase from 25/04/2023
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Response from Toxik3
Hello, We are very sorry to hear that you have not yet received your order and that you have not received any tracking information. We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. We do our best to ensure fast and transparent delivery to all our customers. Once your order has been confirmed, you will receive a tracking number by e-mail. You can check on the progress of your order via this number. Good day, The TOXIK3 team
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Carels M.
Rating: 4 out of 5
following a purchase from 19/04/2023
When my order was delivered, a pair of pants was missing. The pants were sent immediately.
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Response from Toxik3
Hello, Thank you for your opinion. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Although I love the pants, unfortunately they wear out very quickly and get holes in them :( very unfortunate but apart from that they are nice
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Response from Toxik3
Hello,Thank you for sharing your review with us. We are happy to hear that you love the pants, but we are also sorry to hear that you experienced premature wear and tear.We place great importance on the quality of our products and we are disappointed to hear that the pants you purchased did not meet our standards for durability. Our sincere apologies for any inconvenience this may have caused.Good day,The TOXIK3 team
J
Jousse C.
Rating: 4 out of 5
following a purchase from 25/04/2023
Well-fitting, comfortable jeans. For petite girls like me, these tops (156)cm in length are perfect.
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
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Etienne L.
Rating: 1 out of 5
following a purchase from 24/04/2023
Order placed and paid on 25.04, not received to date.....
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Response from Toxik3
Hello,We are sorry to hear that you have not yet received your order. We invite you to contact us directly by email at [email protected] to obtain more information on the status of your order and to find a quick solution to your problem.We take customer satisfaction very seriously and will do everything in our power to resolve this problem and offer you the best possible shopping experience.Have a nice day, The TOXIK3 Team ??
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Christine Q.
Rating: 1 out of 5
following a purchase from 29/04/2023
What's with the anorexic models?! Standard morphology, right ???
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Response from Toxik3
Hello,We've read your review and understand your concern about the appearance of the models used in our images or advertising. However, we would like to emphasize that our models are not anorexic, and to characterize their body type in this way is an insult that can be damaging.We work with professional models who represent a variety of body types, and we attach great importance to promoting body diversity and inclusiveness. We recognize that standards of beauty can vary from one person to another, and we strive to take these different perspectives into account.it's essential to promote a positive body image and to respect each individual, regardless of their morphology. We encourage acceptance of all body types and are committed to representing diversity in our visuals.we are always open to constructive feedback from our customers, as it helps us to improve and better meet their expectations. If you have any other suggestions or concerns, please let us know.Have a nice day,The TOXIK3 team
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Florence P.
Rating: 2 out of 5
following a purchase from 27/04/2023
I always take the same size pants and this time the jeans I chose are too small, whereas the jeans I bought recently still fit. What's more, the quality of the fabric has nothing to do with it. What's the problem?
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Response from Toxik3
Hello,We're sorry to hear that the jeans you've chosen don't meet your expectations. We understand that this can be frustrating, especially if you have purchased the same size pants from us in the past.Our production team strives to maintain high quality standards for all our products, however it is possible that there has been a variation in the fit or size of this particular pair of jeans. It is also possible that the fabric used for these jeans is different from that used for the pants you have recently purchased, which could explain the difference in size and fabric.We care about your satisfaction and would like to help you find a solution. We can offer you to return the jeans for an exchange or refund, or if you prefer, we can help you find another size that might fit better.Please don't hesitate to contact us with your preferences, we'll be happy to help.Good day,The TOXIK3 team ??
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2023
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Response from Toxik3
Hello, We understand that you are anxiously awaiting your order. Delivery times may vary depending on a number of factors, including public holidays. We hope that despite this experience, you will continue to trust us for your future purchases. Good day, The TOXIK3 team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2023
Jeans that match the presentation and my expectations. Perfect fit, beautiful color Good value for money
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2023
Read the terms and conditions carefully before making a second exchange! Because this return is at your expense ... You are provided with a return label, but your refund is charged (in my case of 6) and those without explanation.I had to ask why a partial refund ... and there I knew why.In addition, the sizes do not correspond at all to reality and are uneven.Return and refund very long.Personally, I will no longer recommend this site.
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Response from Toxik3
Hello,We're sorry you had problems with your order and exchange. However, we would like to point out that our return and exchange policies are clearly explained in our terms and conditions, which you accepted at the time of your purchase. What's more, we've also made this clear to you in our after-sales service several times, and even over the phone to explain the situation. Our exchange policy stipulates that only the FIRST exchange is free of charge, and that subsequent exchanges are at your expense. We provide a return label to facilitate the return process, but the cost of this return is charged to your refund.Regarding sizes, our sizes are European. We make every effort to provide accurate sizing information. We are sorry that you no longer wish to order from us. Sincerely,The TOXIK3 team
L
Laurence R.
Rating: 1 out of 5
following a purchase from 13/04/2023
I placed a large order (8 jeans) on the Toxik3 website. After trying them on, only 2 fit and I sent back the 6 jeans I didn't want to keep (free return, they provide me with a Mondial Relay delivery note). Today, I've only been reimbursed for part of my return because they tell me they only received 4 jeans in this parcel and not 6. I obviously have no way of proving the contents of my parcel. And they don't seem to think that there could have been a mistake in their warehouse or with their logistics department. So it's all on me, without any justification or proof. It's theft, pure and simple. I'm still waiting, with great hope, for them to refund the rest of my return.
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Response from Toxik3
Hello,We are very sorry to hear that you have encountered a problem with your order and your return. We understand your frustration with this situation. We understand your frustration with this situation.Our return policy states that all items must be returned in their original condition, with the quantity indicated on the return and with all tags attached. We then inspect each returned item to ensure that it is in its original condition. We take your allegations of theft very seriously, but we cannot refund you for the 2 jeans without receiving them. We apologize for any inconvenience this may have caused you. Good day,The TOXIK3 team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
The jeans are beautiful and really comfortable in the waist (which is rare). But unfortunately they were too short for me (I'm very tall), so I had to return them. Customer service is very good and responsive.
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Response from Toxik3
Hello, Thank you for your opinion, it touches our hearts. Do not hesitate to contact us via our chat on our website, if you have a question before ordering. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
M
Monica S.
Rating: 1 out of 5
following a purchase from 26/03/2023
My order was not honored. I received a refund three days after my order without any explanation. POINT BARRE.je trouve cela vraiment bien léger.
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Response from Toxik3
Hello Monica,We are sorry to hear that your order could not be delivered due to a back order. We understand how frustrating it is not to receive your order on time. We are also taking steps to improve our communication with our customers in the event of stock availability issues. Once again, we apologize for this inconvenience and thank you for your understanding.have a nice day,The TOXIK3 team ??
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Isabelle L.
Rating: 3 out of 5
following a purchase from 13/03/2023
The cut of the jeans worn by the model on the website is different from the one I received. The back pockets are not in the same position, which makes a big difference! The quality of the fabric is good, but otherwise I received them earlier than expected.
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Response from Toxik3
Thank you for your feedback. The jeans photographed on our website are exactly the same when you receive them. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right model. Have a nice day, the Toxik3 team?
D
Denise F.
Rating: 4 out of 5
following a purchase from 18/03/2023
Jeans are great! Really comfortable and perfect fit. Fast delivery
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Response from Toxik3
Hello Denise, delighted to hear that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
C
Christelle P.
Rating: 1 out of 5
following a purchase from 02/02/2023
I bought 2 pairs of push-up jeans on their site, one of the 2 is already torn after a month at the back pockets, you can see on the photos I sent them that it's from the stitching, probably a manufacturing defect, I haven't worn them out in 1 month or worn them every day, the other pair has nothing wrong with it and yet it's the same jeans, just a different color, they didn't want to change it for me, it's my fault, they said, I pulled too hard on them lol, who are they kidding? I'm very disappointed, I won't be ordering again because the jeans are 49.90 and of poor quality, they just offered me a 30% discount but I don't want to buy another item if it's going to look the same as the jeans! I'd rather go elsewhere....
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Response from Toxik3
Hello Christelle, We understand your dissatisfaction, however we cannot do anything on a garment that has already been worn. You were offered a 30% discount on any item with no minimum purchase and no validity date. We're sorry to lose you as a customer, despite our best efforts to find an in-between solution. Moreover, "elsewhere" does not mean finding better comfort, and even less a refund on a product already worn. Good day, The Toxik3 team
A
Anne M.
Rating: 3 out of 5
following a purchase from 20/03/2023
Disappointed with the finish, some threads were protruding from the seams.
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Response from Toxik3
Hello, I'm sorry that the SOLARIA range of slim-fit pants doesn't suit you. They are indeed a basic model: this model is rather interesting in terms of the comfort of the material, the fact that it is high-waisted and the many colors offered. We're sorry for any inconvenience this may cause. Don't hesitate to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose a model to suit your tastes. Good day, The TOXIK3 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2023
The jeans are very nice but for me too tight in the waist.
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Response from Toxik3
Hi Jeannette, Thanks for your feedback! POKA tapered jeans are 100% cotton, so they don't stretch at all, which can sometimes make them feel too tight. Don't hesitate to contact our after-sales service before ordering, we'll be able to advise you according to your desires! Good day, The Toxik3 team?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2023
Beautiful items, but the sizes don't correspond at all to reality, which is a shame. Responsive customer service, serious site
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
C
Caroline S.
Rating: 4 out of 5
following a purchase from 19/02/2023
The jeans are well cut and have a nice silhouette, but the inner seams in some places sting on the skin (at the belt loops and crotch). I'll try another model to see if the seams are softer next time...
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Response from Toxik3
Hello Caroline, Thank you for your feedback! We're really sorry to hear about the stinging sensation on your skin. This shouldn't happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon, The Toxik3 team ??
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Dorothée D.
Rating: 3 out of 5
following a purchase from 18/02/2023
I have no complaints about the order, the shipping and the reception. The printed pants I ordered were beautiful, but unfortunately they were low-waisted, so I had to send them back. Too bad, I loved the material and the originality of the prints.
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Response from Toxik3
Hello,I'm sorry that the item is not suitable. Please feel free to contact us via our chat on our website, if you have a question before ordering. We'll be able to help you choose the right size for the model you've chosen. Have a nice day, the TOXIK3 team?
B
Barroero F.
Rating: 2 out of 5
following a purchase from 25/02/2023
Unequal sizes. I had already ordered a pair of pants in 40 which were fine. I recommend a pair of jeans in size 40, but they're too small! As I had removed all the labels, convinced that they would fit, I was unable to return them.
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Response from Toxik3
Hello, I'm sorry the item doesn't fit. Your first order was one of our iconic, high-waisted solaria pants, the best in terms of comfort. The second one is a skinny jean with a stretch effect, but it's still a very, very tight jean. So the feeling is completely different. You have to trust both the cut and the material. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
T
Tiziana R.
Rating: 4 out of 5
following a purchase from 17/02/2023
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
F
Florence D.
Rating: 2 out of 5
following a purchase from 11/02/2023
The item ordered does not suit me. Incredibly long return and refund times
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Response from Toxik3
Hello Florence. I'm sorry the item didn't fit and that your experience was so bad. From Belgium to France it is normal that the return time is longer than in the local store... Your "return" parcel arrived in France on Friday February 24. As the team doesn't work at weekends (apart from logistics), you'll have to wait until the beginning of the week for your refund. We'll hurry, we promise!
M
Mélissa G.
Rating: 3 out of 5
following a purchase from 23/02/2023
I sent the items back the size is not right.at the price of the pants I thought the jeans would be a little thicker.
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Response from Toxik3
Hi Melissa, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Also, if you want thickness, you'll have to go for 100% cotton jeans, but there will be very little stretch comfort. Here, you've chosen a comfortable model with less cotton. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We'll be happy to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
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Evelyne G.
Rating: 4 out of 5
following a purchase from 08/02/2023
I'm very happy with the 2 pairs of pants I received, with one small problem: a seam that's coming undone.
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Response from Toxik3
Hello Evelyne, Thank you for your feedback! We're really sorry about the seam coming undone. This should not happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon,The Toxik3 team ??
C
Chantal C.
Rating: 4 out of 5
following a purchase from 21/02/2023
I find the pants pretty and the price not too expensive but I found that I had trouble finding the right size otherwise it's fine. Shipping is fast.
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Response from Toxik3
Hello Chantal, We understand that it can be difficult to choose without trying. From now on, for new models, we will add the size of the leg height of the jeans on the product sheet in the "Cut and detail" tab. Don't hesitate to contact us via our website chat, we'll be able to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Pants size is underestimated; allow one size larger than actual size.
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Response from Toxik3
Hello Charlotte,Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
H
Helene C.
Rating: 1 out of 5
following a purchase from 12/01/2023
I never received my order a sweater from lililop on 5.02 2023
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Response from Toxik3
Hello Hélène, you've made a mistake. Our brand is TOXIK3, a specialist in ultra-comfortable denim. We are not a retailer and therefore have no other brand than ours. Please reconsider your note which penalizes us unnecessarily, thank you in advance.
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Ilse
Rating: 4 out of 5
following a purchase from 30/01/2023
smooth delivery Though no return form
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
Delivery good.product good
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Size large, too large
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
M
Muriel B.
Rating: 2 out of 5
following a purchase from 22/01/2023
mondial relay is a long way from my home in a problematic area. i have no choice between different places to receive my parcel.
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Response from Toxik3
Hello Muriel, We totally understand your problem. But unfortunately, it's out of our hands... We don't yet have access to the Mondial Relay service, which allows our customers to choose the relay point they prefer. We hope you were able to pick up your order and that you enjoyed it... Have a nice day!
C
Christiane S.
Rating: 4 out of 5
following a purchase from 18/03/2022
Hello, I bought a pair of jeans in March 2022. I no longer have the invoices. Could you give me the reference. Does it still exist?
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Response from Toxik3
Hello, I was looking for the slim push-up Jogg Jeans, they don't exist anymore but we have very similar ones like the Alexa Jogg Jeans for maximum comfort! ??? https://www.toxik3.com/products/jean-jogg-push-up-alexa?_pos=3&_psq=jean+jo&_ss=e&_v=1.0&variant=43322157826296We are also at your disposal on the online chat module of our website. Or, if you prefer, by email: [email protected], to help you find the model that's right for you. Good day, The Toxik3 Team ?
M
Maria C.
Rating: 4 out of 5
following a purchase from 15/01/2023
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
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