Customer reviews of Toxik3

Hello Sandrine,

Thank you for your feedback.

We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.

Better late than never: we have just processed the refund of your shipping costs.

Hello Jade,

Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.

Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.

Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.

Best regards,

Hello Nadège,

We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.

Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.

We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.

Hello Luisa,

Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.

As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.

The Toxik3 team

Hello Fanny,

Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.


Best regards,
The Toxik3 team

Hello Annick,

Thank you for taking the time to share your feedback on Toxik3. We are sorry to hear that the ordered pants did not suit you. We understand how frustrating it can be to encounter sizing issues. Your feedback is important to us, and we will do what is necessary to improve our size guide. Please feel free to contact us via the online chat for personalized advice.

Best regards,
The Toxik3 team

Hello Liliane, we thank you for your feedback. We are sorry to hear that you have not received information regarding the exchange and the discount. We are committed to improving our customer service and would be happy to help you resolve this situation. Please feel free to contact us directly at [email protected] so that we can assist you.

Hello Clmence,

Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.

This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.

Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team

Hello Marie Pierre,

We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.

We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.

However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.

We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.

Best regards,
The Toxik3 team

Hello Laura,

We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.

Thank you for your understanding.

Yours faithfully
The Toxik3 team

Hello,

Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.

In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!

Have a nice day,
The Toxik3 team

Hello Nathalie,

We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).

It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.

Thank you for your understanding,

Hello Catherine,

We're sorry you didn't receive your full order. Stock errors can sometimes occur, for which we apologize. We would be delighted to deliver your complete order rather than issuing a refund.

Thank you for your understanding,

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.

Hello Sandra,

Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.

The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.

We hope you enjoy this comfortable alternative!

Hello,

Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!

Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!

Hello Caroline,

We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.

Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵

Hello Charlotte 🩵
Thank you for taking the time to let us know about your experience. We are sorry to hear that the jeans you ordered were too big and that you have not yet received the correct size.

We would like to inform you that returns may take some time to be received by our service department. In addition, deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris.

We do our best to ensure that you receive your parcel as quickly as possible. Please do not hesitate to contact us by e-mail at [email protected] or via our online chat for further assistance!