Thank you for contacting us. We're sorry to hear that you still haven't received your package.
We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊
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Marie L.
Rating: 1 out of 5
following a purchase from 21/06/2024
I bought 3 pairs of jeans and returned one that didn't fit. I wore a pair of jeans one day after the first wash (one week after purchase) and realized that there was a seam defect. Numerous holes are forming. Despite my 7 emails. No answer to my problem! Automatic response: use item return, except that in my case, it doesn't work... Conclusion: jeans with holes... Very disappointed, first experience, I wouldn't buy again!
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Response from Toxik3
Hello Marie! 😍Thank you for sharing your experience with us. We are sincerely sorry to hear that one of the jeans you purchased has a seam defect and that you have not received a satisfactory response to your previous messages.
We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.
Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂
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Cathy E.
Rating: 3 out of 5
following a purchase from 17/06/2024
Order received on time but sent back because one item was too small and the other badly cut on the right leg.
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Birgit P.
Rating: 3 out of 5
following a purchase from 15/06/2024
The jeans are great, but the delivery service with DPD is terrible. You should consider using a different delivery service so that you get the parcel delivered properly and don't have to run after it. Therefore only 3 stars.
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NATHALIE F.
Rating: 1 out of 5
following a purchase from 11/06/2024
request for return and compensation for my parcel
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ROSANA T.
Rating: 1 out of 5
following a purchase from 29/05/2024
In the first wash of the pants, the entire hem has come undone.
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RITA K.
Rating: 1 out of 5
following a purchase from 25/05/2024
There is no information for returning goods
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Helene D.
Rating: 2 out of 5
following a purchase from 18/05/2024
Ordered 2 pairs of pants and a gift. I only received one of the two... so I sent an e-mail complaining, which was answered quickly. They sent me back my second pair of pants but not the gift. It's not serious, but I'm still disappointed :/
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Elsa T.
Rating: 2 out of 5
following a purchase from 20/05/2024
Does not match photos
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Response from Toxik3
Hello Elsa,
We're sorry the article didn't live up to your expectations. The Atik jeans are one of our bestsellers. As far as the jeans with shiny inserts are concerned, it's sometimes difficult to render such special elements in photos, which may explain your disappointment.
We do our best to represent our products as accurately as possible. We invite you to contact us should you have any further questions or require assistance. Your satisfaction is our priority, and we look forward to serving you again in the future.
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Catherine C.
Rating: 3 out of 5
following a purchase from 14/05/2024
Not satisfied with the product
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Response from Toxik3
Hello Catherine,
We're sorry that the Hunter side-zip jeans are not to your liking. Its original, rather boyish cut may come as a surprise. We remain at your disposal on our online chat or by email if, in the future, you would like more information on one of our items. We'll be delighted to help you make the right choice.
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Nathalie L.
Rating: 2 out of 5
following a purchase from 12/05/2024
Hello very disappointed not to have received my article especially after validation of the sending, and why not to have more than 44 in push up pity Cordialement
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Brigitte B.
Rating: 1 out of 5
following a purchase from 08/05/2024
I received a skirt instead of jeans that were frayed at the waist, and I'm not satisfied at all. I'm waiting to receive the jeans in question, I'm waiting, I'm waiting. First and last order, for sure.
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Marjorie C.
Rating: 1 out of 5
following a purchase from 06/05/2024
Unfortunately, the pants aren't long enough (for me, anyway).
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Martine L.
Rating: 1 out of 5
following a purchase from 06/04/2024
What is the article Thank you La reference
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Cessac J.
Rating: 1 out of 5
following a purchase from 05/05/2024
Delivery more than 1 month . ANYTHING. Last time I bought from TOXIK3 . 1/10
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Caroline L.
Rating: 2 out of 5
following a purchase from 24/04/2024
The item is beautiful but doesn't fit. I am trying to make a return but the order number is refused .... Very complicated to return an item
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Caroline S.
Rating: 3 out of 5
following a purchase from 02/05/2024
Great jeans great size great quality as pictured
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Eliane O.
Rating: 1 out of 5
following a purchase from 04/05/2024
2 of the 3 were too big have requested a return but nothing decided yet
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Michaela G.
Rating: 2 out of 5
following a purchase from 02/05/2024
Order process etc. was great, but the parcel arrived slightly opened and 1 part of the order was not (or no longer) inside. Therefore acceptance refused. Further process still unclear...
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Aurelia E.
Rating: 1 out of 5
following a purchase from 30/04/2024
I bought a size 36 which is at least a 38, and the fabric is not as soft as it looks in the photos.
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Isabelle G.
Rating: 2 out of 5
following a purchase from 27/04/2024
Did not meet my expectations I returned the package
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Ondine A.
Rating: 1 out of 5
following a purchase from 27/04/2024
Pants too wide
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Christiane C.
Rating: 1 out of 5
following a purchase from 27/04/2024
I ordered a pair of pants that I never received. My order was cancelled without explanation.
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Christelle D.
Rating: 1 out of 5
following a purchase from 27/04/2024
Delivery error on the modem ordered and an item is missing
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Christelle A.
Rating: 3 out of 5
following a purchase from 27/04/2024
Bjr, I returned the parcel to you because it was not at all the jeans I ordered. Up to now everything has been OK.
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Annick B.
Rating: 3 out of 5
following a purchase from 22/04/2024
I usually wear a size 42. And the 42 Toxik is way too small. Too bad, it's the biggest size there is.
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Jennifer M.
Rating: 1 out of 5
following a purchase from 21/04/2024
I ordered a beautiful pair of white pants with green patterns (waves). Unfortunately, after the first wash, the patterns faded or even disappeared in places and I am left with a pair of white pants that now seem to be completely stained.
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Response from Toxik3
Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️
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grazia V.
Rating: 3 out of 5
following a purchase from 17/04/2024
Unfortunately, I did not receive the tote bag promised with my order.
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Response from Toxik3
Hello Grazia, thank you for your review!💙 We are sorry to hear that you did not receive the tote bag offered with your order.😕 We invite you to write to us by email at [email protected] or via our online chat for better assistance. Thank you and have a nice day.
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Emmanuelle B.
Rating: 2 out of 5
following a purchase from 15/04/2024
The article doesn't fit and I haven't received any return solution ...
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Response from Toxik3
Hello Emmanuelle, thank you for taking the time to write to us.☺️ Concerning returns, when an item does not suit you, you can directly access the return/exchange form on our site. If you encounter any problems in the process, please contact us by e-mail at [email protected] or via our online chat 🙂
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Anne-Claude P.
Rating: 1 out of 5
following a purchase from 06/04/2024
my order was cancelled and refunded without any explanation.
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Response from Toxik3
Hello Anne-Claude, thank you for taking the time to write to us!💙 We are very sorry for this inconvenience and sincerely apologize, but when you placed your order we realized that your item was out of stock.😕 Hence the reason why we refunded you directly. 😊
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Camille C.
Rating: 1 out of 5
following a purchase from 30/03/2024
I have not received my order
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nicole O.
Rating: 3 out of 5
following a purchase from 31/03/2024
Very nice material, nice cut but a 38 for me maybe better, next time
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Elisabeth T.
Rating: 3 out of 5
following a purchase from 31/03/2024
Model too small ask for the next size up Thank you
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Beatrice E.
Rating: 1 out of 5
following a purchase from 20/03/2024
Hello. I sent my parcel back for an exchange and I haven't heard from you.
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Response from Toxik3
Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙
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Joëlle D.
Rating: 1 out of 5
following a purchase from 12/03/2024
Hello, the pants are too tight for me. I wore them for one day and they didn't fit me at all...I'm surprised because I have size 40 jeans...they're the best!
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Response from Toxik3
Hello Joëlle, thank you for taking the time to leave us your review! ☺️ Concerning your push-up size, we're really sorry to hear that it doesn't meet your expectations. We recommend that for your next orders you write to us via our online chat or on our social networks in order to best assist you when choosing your size.💙 This is due to the fact that the comfort of each jean depends on its composition, so it is essential to take this factor into account. See you soon 🙂
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Dalila W.
Rating: 3 out of 5
following a purchase from 10/03/2024
I'm still waiting for my return label
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Response from Toxik3
Hello Dalila, thank you for your message! ☺️ You can get your return label directly from our website by filling in the form. Here's the link to the returns/exchanges page: https://www.toxik3.com/pages/faire-un-retour
If you have any further questions, please don't hesitate to write to us via our online chat or by email on [email protected]! 💙
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pascale B.
Rating: 3 out of 5
following a purchase from 29/02/2024
size too big i'm waiting for my refund parcel reshipped 08 03
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Response from Toxik3
Hello Pascale, thank you for taking the time to leave us your review! ☺️ we are very sorry to hear that the size you have chosen does not meet your expectations. 😕 In order to help you find the perfect size, we often advise you to write to us to assist you as much as possible in choosing sizes. For your next purchases, don't hesitate to contact us! We'll always be on hand to assist you! 🥰💙
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Guylene A.
Rating: 1 out of 5
following a purchase from 05/03/2024
I haven't received my parcel yet, but I did receive one from another customer... which I had to resend!
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Response from Toxik3
Hello Guylene, thank you for taking the time to write to us. ☺️ We are very sorry to hear that you have received another order by mistake, we sincerely apologize for the inconvenience. 😕🙏 Don't worry about your order, we'll make sure you receive it as soon as possible! Don't hesitate to write to us at [email protected] if you need anything, we always take the time to deal with all our customers' requests. 💙
Thank you for your understanding 🙂
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Kitti K.
Rating: 3 out of 5
following a purchase from 02/03/2024
One pair of jeans came in the wrong size, the rest too big. The return process is not so smooth.
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Response from Toxik3
Hello Kitti, thank you for your opinion! ☺️ We are really sorry to hear that you received an article that did not suit you. 😢 We would like to tell you that it is always possible to contact us via our online chat or by email to better assist you during your shopping! Do not hesitate to contact us in case of doubt about a particular item or to have assistance on returns. 🙂
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Marina R.
Rating: 3 out of 5
following a purchase from 24/02/2024
The jeans are beautiful but I encountered logistical problems. I received another size than the one I ordered. And in the same week, I place another order, the size was available and I receive an email saying that it is no longer available ... A little disappointed but I will continue to order on their site because it is quality.
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Response from Toxik3
Hello Marina, thank you for your review! ☺️ We are very sorry to hear that the sizes did not meet your expectations. 😢 It is possible that there was a bug on the site and the stock has not been updated. However, we always take great care to notify you by phone or email in the event of last-minute stock shortages. 🙏 Thank you again for taking the time to write to us and we really look forward to seeing you again on our site!
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