Customer reviews of Toxik3

Hello Nancy,

Thank you for taking the time to share your feedback. We are sorry to learn that your order did not meet your expectations. Your feedback is valuable, and we will closely examine this situation to improve our service. Please do not hesitate to contact us directly to resolve this issue.

Best regards,
The Toxik3 team

Hello,

Thank you for your message.
We are sorry to hear that you did not receive the right color of pants, and that you are disappointed with your experience.

After checking, we did not find any message from you in our inbox. Did you write to the following address: [email protected]

Hello Marie,

Thank you for taking the time to share your feedback. We understand that return fees can be frustrating.

After several abuses, we ask for a contribution of €3 towards return costs for France and Belgium, in order to continue providing you with quality service.

We sincerely thank you for your understanding.
The Toxik3 team.

Hello Lara,

Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.

However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.

That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.

Thank you for your understanding.

Best regards,
The Toxik3 team

Hello ACHOURI,

We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.

We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.

Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.

Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.

Best regards,

Best regards,
The Toxik3 team

Hello Mireille,


We have received your message regarding your return request for two of the products from your order, and we completely understand your concern about not having received a response after 5 days, especially with the 14-day deadline.

We would like to inform you that our services were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our site. During this period, we unfortunately could not process return requests instantly.

Upon our return on Monday, July 21, we resumed processing all requests, including return forms. We have of course taken into account the 7 days of our closure: your 14-day return period will be adjusted accordingly so as not to penalize you.

Best regards,
The Toxik3 team

Hello Linda,

Thank you very much for your positive review! We are delighted that you like our items. Feel free to come back and share your ideas or suggestions. See you soon!

The Toxik3 team

Hello Mai !

Thank you very much for your feedback! We are delighted that you like our products, and we understand your frustration regarding the size differences between the models.

You noted correctly: the elasticity of the fabrics is key. Our products with coating (about 1% elastane) are more fitted than those made from more stretchy and soft materials. We are already making an effort to note when a product runs large, and your feedback helps us further improve our descriptions.

Doubt about the Size? Our Online Chat is Here!
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Hello Valerie,

Thank you for your positive feedback and we are delighted to hear that our items met your expectations. Your satisfaction is our priority and we hope to welcome you again soon on Toxik3.

Hello Brigitte,

Thank you very much for your review and your rating of 4/5! We are delighted to hear that you appreciate the quality and cut of our products. We also take your comments on our return policy into account and will work to improve it. Your feedback is valuable to us.

See you soon on Toxik3!

Best regards,
The Toxik3 team

Hello Emmanuelle,

We sincerely thank you for your positive feedback and are delighted that you appreciate the fit and comfort of our products. We take note of your feedback regarding the label and will look into this point to improve the quality of our items. Please feel free to reach out to us if you have any other suggestions or questions.

Hello Lacroix,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the desired color. Your satisfaction is our priority and we hope to resolve the situation quickly for you.

Best regards,
The Toxik3 team

Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.

Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.

We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.

We still hope to have the opportunity to fully satisfy you with a future order.

Hello Fabienne,

Thank you for your positive feedback, and we are delighted to hear that you appreciated the quality of our products. We also take note of your comment regarding the size of the item and will ensure to improve our size guide to facilitate your future purchases. Please do not hesitate to reach out to us for any other questions or needs.

Hello Fontenille,

We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your order arrived as expected and that you are satisfied with it. Your satisfaction is our priority, and we hope to see you again soon on Toxik3.

Best regards,
The Toxik3 team

Hello Fleurette,

We sincerely thank you for your feedback and for the positive rating of 4/5. We are sorry to hear that you encountered difficulties during your order and that the display of the discount was not accurate. Your feedback is valuable and we will pass it on to our technical team to improve the shopping experience on our site. We are glad that the delivery met your expectations and remain at your disposal for any questions.

Best regards,
The Toxik3 team

Dear Virginie,

We sincerely thank you for your feedback and for the rating given to our Toxik3 site. We are delighted to learn that you found our services to meet your expectations. Your satisfaction is our priority, and we hope to see you again soon. Please do not hesitate to share your suggestions to further improve your experience.

Best regards,
The Toxik3 team.

Hello,
Thank you for your message.
We sincerely apologize for this lack of information.

The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.

The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.

We understand that this may seem long, and we apologize for the wait.

Hello Nicolas,

Thank you for taking the time to share your feedback! We are delighted that the article and the size met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future purchases.

Best regards,
The Toxik3 team

Dear Laureline,

Thank you for taking the time to share your experience on our Toxik3 site. We are delighted to hear that you like the products, despite the order errors you encountered. We understand how frustrating this can be and we apologize for this situation. Your feedback is valuable and helps us improve our service. Please do not hesitate to contact us for any future assistance.

Best regards,
The Toxik3 team

Hello Sandrine,

Thank you for your feedback.

We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.

Better late than never: we have just processed the refund of your shipping costs.