Customer reviews of Toxik3

Hello Nadège,

We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.

Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.

We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.

Hello Carine,

We warmly thank you for your positive review of Toxik3. We are delighted to hear that you enjoyed your experience. Please do not hesitate to reach out to us for any suggestions or needs, we are here to help you. See you very soon!

Best regards,
The Toxik3 team

Hello Michele,

Thank you very much for your positive feedback on our site "Toxik3". We are delighted that you appreciate the model, the cut, and the quality of the fabric. We understand that delicate care can be a drawback, and we appreciate your feedback on this matter. Please feel free to share your suggestions for improving our customers' experience.

Best regards,
The Toxik3 team

Dear Josiane, we sincerely thank you for your positive feedback on Toxik3. We are delighted to learn that your order was processed quickly and that the quality of our items met your expectations. Please do not hesitate to reach out to us for any future orders or questions, we will be happy to assist you.

Dear Sabrina, we sincerely thank you for your positive feedback on our site "Toxik3". We are delighted that you like our products and we are committed to continuing to offer you the best quality possible. Please feel free to share your feedback or suggestions to further improve your experience.

Hello Luisa,

Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.

As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.

The Toxik3 team

Hello Fanny,

Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.


Best regards,
The Toxik3 team

Hello Clmence,

Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.

This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.

Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team

Hello Marie Pierre,

We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.

We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.

However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.

We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.

Best regards,
The Toxik3 team

Hello Françoise,

Thank you for your positive feedback regarding our site "Toxik3". We are delighted that you found the pants both flexible and a good value for money. Don't hesitate to come back to us for your future purchases!

Hello Véronique,

We sincerely thank you for your review and your rating of 4/5. We are sorry to hear that the length of your jeans was not suitable. Your comment regarding the indication of the inseam measurements is very relevant, and we will take this into account to improve our site. Please feel free to contact us on the online chat for any information you may need on your next visit.

Best regards,
The Toxik3 team

Hello Laura,

We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.

Thank you for your understanding.

Yours faithfully
The Toxik3 team

Hello,

Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.

In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!

Have a nice day,
The Toxik3 team

Hello Carine,

Thank you for your message. We are sorry to hear that your logistical experience was not straightforward enough. An e-mail containing all the shipping information was sent with your order number. Simply click on this number to track the status of your parcel.

It is also important to note that as Toxik3 is based in France, delivery to Belgium may take slightly longer. Delivery by Colissimo is estimated to take between 2 and 4 working days (excluding weekends), but this does not take into account the time required to prepare your order.

For an order placed on a Wednesday at 4pm, and received the following Wednesday, the delivery time can be considered quite respectable.

If you have any further questions or concerns, please don't hesitate to contact us via chat or email: [email protected]. We're here to help!

Hello Nathalie,

We're sorry to hear that the delivery time was too long for you. We do our best to deliver in Belgium and we try to clearly indicate the Mondial Relay delivery time, which is between 5 and 7 working days (excluding weekends).

It is also important to take into account the internal processing time to prepare your parcel. For an order placed on Thursday, October 10, we entrusted your package to the carrier on Monday, October 14, as the Toxik3 team does not work at weekends.

Thank you for your understanding,

Hello Isabelle,

Thank you for taking the time to share your opinion. Our jeans are indeed designed to be comfortable and stretchy, which can feel different from a stiff 100% cotton. This can sometimes come as a surprise, but we hope you enjoy the comfort they offer.

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.