Reviews Toxik3 : Discover customer reviews from toxik3.com (Page 8)

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Acheteur Vérifié

Published on 26/04/2023 à 19h30 following a purchase from 16/04/2023

Jeans that match the presentation and my expectations. Perfect fit, beautiful color Good value for money

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Acheteur Vérifié

Published on 18/04/2023 à 15h37 following a purchase from 27/03/2023

Read the terms and conditions carefully before making a second exchange! Because this return is at your expense ... You are provided with a return label, but your refund is charged (in my case of 6) and those without explanation.I had to ask why a partial refund ... and there I knew why.In addition, the sizes do not correspond at all to reality and are uneven.Return and refund very long.Personally, I will no longer recommend this site.

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Response from Toxik3

Hello,We're sorry you had problems with your order and exchange. However, we would like to point out that our return and exchange policies are clearly explained in our terms and conditions, which you accepted at the time of your purchase. What's more, we've also made this clear to you in our after-sales service several times, and even over the phone to explain the situation. Our exchange policy stipulates that only the FIRST exchange is free of charge, and that subsequent exchanges are at your expense. We provide a return label to facilitate the return process, but the cost of this return is charged to your refund.Regarding sizes, our sizes are European. We make every effort to provide accurate sizing information. We are sorry that you no longer wish to order from us. Sincerely,The TOXIK3 team

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Laurence R.

Published on 13/04/2023 à 21h12 following a purchase from 13/04/2023

I placed a large order (8 jeans) on the Toxik3 website. After trying them on, only 2 fit and I sent back the 6 jeans I didn't want to keep (free return, they provide me with a Mondial Relay delivery note). Today, I've only been reimbursed for part of my return because they tell me they only received 4 jeans in this parcel and not 6. I obviously have no way of proving the contents of my parcel. And they don't seem to think that there could have been a mistake in their warehouse or with their logistics department. So it's all on me, without any justification or proof. It's theft, pure and simple. I'm still waiting, with great hope, for them to refund the rest of my return.

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Response from Toxik3

Hello,We are very sorry to hear that you have encountered a problem with your order and your return. We understand your frustration with this situation. We understand your frustration with this situation.Our return policy states that all items must be returned in their original condition, with the quantity indicated on the return and with all tags attached. We then inspect each returned item to ensure that it is in its original condition. We take your allegations of theft very seriously, but we cannot refund you for the 2 jeans without receiving them. We apologize for any inconvenience this may have caused you. Good day,The TOXIK3 team

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Acheteur Vérifié

Published on 07/04/2023 à 12h49 following a purchase from 30/03/2023

The jeans are beautiful and really comfortable in the waist (which is rare). But unfortunately they were too short for me (I'm very tall), so I had to return them. Customer service is very good and responsive.

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Response from Toxik3

Hello, Thank you for your opinion, it touches our hearts. Do not hesitate to contact us via our chat on our website, if you have a question before ordering. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?

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Monica S.

Published on 03/04/2023 à 17h17 following a purchase from 26/03/2023

My order was not honored. I received a refund three days after my order without any explanation. POINT BARRE.je trouve cela vraiment bien léger.

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Response from Toxik3

Hello Monica,We are sorry to hear that your order could not be delivered due to a back order. We understand how frustrating it is not to receive your order on time. We are also taking steps to improve our communication with our customers in the event of stock availability issues. Once again, we apologize for this inconvenience and thank you for your understanding.have a nice day,The TOXIK3 team ??

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Denise F.

Published on 26/03/2023 à 12h48 following a purchase from 18/03/2023

Jeans are great! Really comfortable and perfect fit. Fast delivery

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Response from Toxik3

Hello Denise, delighted to hear that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Christelle P.

Published on 23/03/2023 à 17h56 following a purchase from 02/02/2023

I bought 2 pairs of push-up jeans on their site, one of the 2 is already torn after a month at the back pockets, you can see on the photos I sent them that it's from the stitching, probably a manufacturing defect, I haven't worn them out in 1 month or worn them every day, the other pair has nothing wrong with it and yet it's the same jeans, just a different color, they didn't want to change it for me, it's my fault, they said, I pulled too hard on them lol, who are they kidding? I'm very disappointed, I won't be ordering again because the jeans are 49.90 and of poor quality, they just offered me a 30% discount but I don't want to buy another item if it's going to look the same as the jeans! I'd rather go elsewhere....

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Response from Toxik3

Hello Christelle, We understand your dissatisfaction, however we cannot do anything on a garment that has already been worn. You were offered a 30% discount on any item with no minimum purchase and no validity date. We're sorry to lose you as a customer, despite our best efforts to find an in-between solution. Moreover, "elsewhere" does not mean finding better comfort, and even less a refund on a product already worn. Good day, The Toxik3 team

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Acheteur Vérifié

Published on 22/03/2023 à 11h17 following a purchase from 17/03/2023

The jeans are very nice but for me too tight in the waist.

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Response from Toxik3

Hi Jeannette, Thanks for your feedback! POKA tapered jeans are 100% cotton, so they don't stretch at all, which can sometimes make them feel too tight. Don't hesitate to contact our after-sales service before ordering, we'll be able to advise you according to your desires! Good day, The Toxik3 team?

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Acheteur Vérifié

Published on 20/03/2023 à 11h35 following a purchase from 09/03/2023

Beautiful items, but the sizes don't correspond at all to reality, which is a shame. Responsive customer service, serious site

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Response from Toxik3

Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?

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Caroline S.

Published on 07/03/2023 à 16h30 following a purchase from 19/02/2023

The jeans are well cut and have a nice silhouette, but the inner seams in some places sting on the skin (at the belt loops and crotch). I'll try another model to see if the seams are softer next time...

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Response from Toxik3

Hello Caroline, Thank you for your feedback! We're really sorry to hear about the stinging sensation on your skin. This shouldn't happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon, The Toxik3 team ??

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Barroero F.

Published on 06/03/2023 à 11h11 following a purchase from 25/02/2023

Unequal sizes. I had already ordered a pair of pants in 40 which were fine. I recommend a pair of jeans in size 40, but they're too small! As I had removed all the labels, convinced that they would fit, I was unable to return them.

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Response from Toxik3

Hello, I'm sorry the item doesn't fit. Your first order was one of our iconic, high-waisted solaria pants, the best in terms of comfort. The second one is a skinny jean with a stretch effect, but it's still a very, very tight jean. So the feeling is completely different. You have to trust both the cut and the material. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?

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Tiziana R.

Published on 04/03/2023 à 16h20 following a purchase from 17/02/2023

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Florence D.

Published on 26/02/2023 à 12h37 following a purchase from 11/02/2023

The item ordered does not suit me. Incredibly long return and refund times

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Response from Toxik3

Hello Florence. I'm sorry the item didn't fit and that your experience was so bad. From Belgium to France it is normal that the return time is longer than in the local store... Your "return" parcel arrived in France on Friday February 24. As the team doesn't work at weekends (apart from logistics), you'll have to wait until the beginning of the week for your refund. We'll hurry, we promise!

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Evelyne G.

Published on 24/02/2023 à 14h41 following a purchase from 08/02/2023

I'm very happy with the 2 pairs of pants I received, with one small problem: a seam that's coming undone.

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Response from Toxik3

Hello Evelyne, Thank you for your feedback! We're really sorry about the seam coming undone. This should not happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon,The Toxik3 team ??

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Chantal C.

Published on 22/02/2023 à 22h51 following a purchase from 21/02/2023

I find the pants pretty and the price not too expensive but I found that I had trouble finding the right size otherwise it's fine. Shipping is fast.

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Response from Toxik3

Hello Chantal, We understand that it can be difficult to choose without trying. From now on, for new models, we will add the size of the leg height of the jeans on the product sheet in the "Cut and detail" tab. Don't hesitate to contact us via our website chat, we'll be able to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?

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Acheteur Vérifié

Published on 21/02/2023 à 10h52 following a purchase from 21/02/2023

Pants size is underestimated; allow one size larger than actual size.

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Response from Toxik3

Hello Charlotte,Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?

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Helene C.

Published on 19/02/2023 à 10h11 following a purchase from 12/01/2023

I never received my order a sweater from lililop on 5.02 2023

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Response from Toxik3

Hello Hélène, you've made a mistake. Our brand is TOXIK3, a specialist in ultra-comfortable denim. We are not a retailer and therefore have no other brand than ours. Please reconsider your note which penalizes us unnecessarily, thank you in advance.

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Ilse

Published on 15/02/2023 à 11h20 following a purchase from 30/01/2023

smooth delivery Though no return form

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Acheteur Vérifié

Published on 30/01/2023 à 16h41 following a purchase from 21/01/2023

Delivery good.product good

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Muriel B.

Published on 26/01/2023 à 12h58 following a purchase from 22/01/2023

mondial relay is a long way from my home in a problematic area. i have no choice between different places to receive my parcel.

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Response from Toxik3

Hello Muriel, We totally understand your problem. But unfortunately, it's out of our hands... We don't yet have access to the Mondial Relay service, which allows our customers to choose the relay point they prefer. We hope you were able to pick up your order and that you enjoyed it... Have a nice day!

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Christiane S.

Published on 25/01/2023 à 21h55 following a purchase from 18/03/2022

Hello, I bought a pair of jeans in March 2022. I no longer have the invoices. Could you give me the reference. Does it still exist?

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Response from Toxik3

Hello, I was looking for the slim push-up Jogg Jeans, they don't exist anymore but we have very similar ones like the Alexa Jogg Jeans for maximum comfort! ??? https://www.toxik3.com/products/jean-jogg-push-up-alexa?_pos=3&_psq=jean+jo&_ss=e&_v=1.0&variant=43322157826296We are also at your disposal on the online chat module of our website. Or, if you prefer, by email: [email protected], to help you find the model that's right for you. Good day, The Toxik3 Team ?

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Maria C.

Published on 25/01/2023 à 14h21 following a purchase from 15/01/2023

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Hilde S.

Published on 20/01/2023 à 20h35 following a purchase from 18/01/2023

I can't find anywhere where I can return the product.I have 2 pairs of pants that were not good,I want to return them.BUT TO WHICH ADDRESS CAN I SEND THEM????then you can also refund me the money.I was able to print out the return slip.PLEASE ANSWER PLEASE ????

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Response from Toxik3

Hello,If you use the return label, please stick it on the package and hand it over without paying.Otherwise, return with the carrier of your choice to:Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCEAll information here: https://www.toxik3.com/pages/f-a-qGoedendag,Het Toxik3 team ??

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Doriane L.

Published on 27/12/2022 à 22h23 following a purchase from 20/12/2022

Commender 2 jeans one arrived a little damaged

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Response from Toxik3

Hello Doriane, We are very sorry. This should not happen, customer satisfaction is our priority. Returns are free of charge. Please feel free to contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, if you'd like to make an exchange. See you soon. The Toxik3 team ??

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Monier

Published on 20/12/2022 à 11h47 following a purchase from 12/12/2022

I need to get back to you but it's impossible to get in touch with this company. I've had no reply since I received it around December 13, 2022.

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Response from Toxik3

Hello Philippe, We understand your dissatisfaction, but we did reply promptly by email. The after-sales team feels a small injustice towards them having done their utmost to respond to you. In addition, you should know that you can make your return independently by clicking on the "Returns form" available in the information bar. Our online chat is also available to help you from 10am to 6pm, Monday to Friday. Good day, The Toxik3 team

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Leroux L.

Published on 18/12/2022 à 21h11 following a purchase from 15/12/2022

Matching order, prompt and careful shipment.

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Response from Toxik3

Hello Lise, We're delighted to hear that you're satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Acheteur Vérifié

Published on 12/12/2022 à 19h44 following a purchase from 04/12/2022

Lovely, form-fitting pants in great colors.

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Response from Toxik3

Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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Julie J.

Published on 05/12/2022 à 13h25 following a purchase from 23/11/2022

I couldn't get the extra -10% on my order and the grey pants have an addict that I've only seen once worn.

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Response from Toxik3

Hello Julie, We are saddened by this sad note which in no way reflects our intentions. The -10% discount is not automatic. It's a welcome offer with a unique code sent by email when you join our Toxik3 circle. If you have difficulty receiving it (even after checking your spam) you can contact us by CHAT to help you! For the addict it is indeed regrettable, however once worn it is difficult to go back...We have however noted your mishap, a member of the team will contact you by email this week.We sincerely hope to be able to make up for it, as your comfort and the precision of the fit is our priority.Have a nice day, The Toxik3 team ??

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Marie C.

Published on 04/12/2022 à 11h48 following a purchase from 03/12/2022

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Response from Toxik3

Hello Marie Christine, We're sorry to hear that you were disappointed with the size of your jeans. Our T34 is the European size. You can still get your money back if the model(s) don't suit you. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??

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Nadine B.

Published on 30/11/2022 à 19h54 following a purchase from 26/11/2022

Not disappointed with the quality of the product, on the contrary, I am delighted with Toxik3 and would recommend it without hesitation.

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Response from Toxik3

Hello Nadine,We're delighted to hear that you're satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??

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L P.

Published on 15/11/2022 à 10h16 following a purchase from 15/11/2022

Quality product and fast delivery

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Response from Toxik3

Hello, Thank you for taking the time to leave a review, it means a lot to us! We're delighted to hear that your pants suit you so well. ??beautiful day, the Toxik3 team ??

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Ana- C.

Published on 04/11/2022 à 14h26 following a purchase from 29/10/2022

Hello,I am satisfied with the clothes I bought from your website. And I will confidently recommend this site.

Response from Toxik3

Hello, Thank you for your review ! We're glad to hear you're happy with your order. Have a good day, The Team Toxik3 ??

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Gwenaelle B.

Published on 30/10/2022 à 19h56 following a purchase from 27/10/2022

Easy to use site Fast deliveryVery satisfied!

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Response from Toxik3

Hello Gwenaelle, Thank you so much! If you're satisfied, we are too. We're only as happy as our customers. ??have a nice day,The Toxik3 team ??

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Eric M.

Published on 01/10/2022 à 11h26 following a purchase from 28/09/2022

Order placed with a free umbrella which... was not in the package. I contacted your services but... no answer !!!!

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Response from Toxik3

Hello, The offer having worked very well we had a shortage of umbrellas. We have therefore replaced them with a Toxik3 Tote bag, as well as an apology note for each order. If you have any queries, please don't hesitate to contact us via our online chat. The Toxik3 team?

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Jean S.

Published on 20/09/2022 à 20h55 following a purchase from 14/09/2022

I can't say because I still haven't received my parcel, which was due to arrive on Saturday September 17 at the latest.

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Response from Toxik3

Hello Sylvie, we sent your parcel to Colissimo on the same day as your order, i.e. Thursday 15th September. It is regrettable to penalize all our efforts for a delay related to the Post Office. The latter also delivered your order today. We are available by chat module, e-mail ([email protected]) and even telephone for emergencies. Please contact us if necessary. We hope you like your clever jacket! The Toxik3 team

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Helene M.

Published on 18/09/2022 à 09h28 following a purchase from 14/09/2022

I received 2/3 of my order wrinkled.

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Response from Toxik3

Hi Hélène, can you tell us which of your 3 jeans is missing? We'd also like to point out that the "Channé" model is a pair of jeans with a crumpled effect. They are folded to accentuate this effect, which remains rather discreet once worn... If you don't like it, we invite you to request a refund by filling in the "returns form" in the information bar on www.toxik3.com. We are available on the chat module, or by email at: [email protected]

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Brigitte V.

Published on 17/08/2022 à 08h38 following a purchase from 17/08/2022

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Response from Toxik3

Hello Brigitte, thank you for your feedback. We hope to see you soon,Team Toxik3

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Bob L.

Published on 12/08/2022 à 13h10 following a purchase from 12/08/2022

Fast delivery and top product quality

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Response from Toxik3

Hello dear customer, thank you for your comment. Customer satisfaction is our priority at Toxik3. See you soon,The Toxik3 Team

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Acheteur Vérifié

Published on 27/06/2022 à 21h50 following a purchase from 27/06/2022

Satisfied with the color because it is consistent with the photo For the push up effect of the jeans not at all it's jeans like any other, it remains my personal opinion On the other hand very fast delivery

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Response from Toxik3

Hello Mal, thank you for your feedback. We hope you're enjoying your jeans despite the fact that you're not totally satisfied with their push-up effect, and hope that your next pair of Toxik3 jeans will make you totally happy. We make sure to have very good delivery times so that you can enjoy your Toxik3 items as soon as possible. See you soon, Team Toxik3

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Vermeiren S.

Published on 24/06/2022 à 10h53 following a purchase from 24/06/2022

The product is not suitable, I don't have a return code, how do I send it back? Thank you

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Response from Toxik3

Hi Sonia, we're sorry the short combination didn't work for you. We hope you enjoyed the tote bag all the same. Returns are very simple. Just go to our website www.toxik3.com and click on "returns form" in the information bar. All you have to do is follow the instructions. We remind you that returns are free of charge in metropolitan France and Belgium. We're also hoping to catch up with you on another model, so don't hesitate to contact a member of the team via the online chat to get personalized advice and help you make your choice. Hope to see you soon!

Customer reviews of Toxik3

Reviews 1, 2 and 4 stars

Reviews 1, 2 and 4 stars

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