Customer reviews of Toxik3

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.

Hello Sandra,

Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.

The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.

We hope you enjoy this comfortable alternative!

Hello,

Our teams process return labels manually during their working hours, from 10am to 6pm, Monday to Friday. Requests made in the evening will therefore be processed the next day, or the day after that at the latest. You will receive the label by email, so please check your spam folder just in case. Thank you for your understanding!

Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!

Hello Caroline,

We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.

Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵

Hello Charlotte 🩵
Thank you for taking the time to let us know about your experience. We are sorry to hear that the jeans you ordered were too big and that you have not yet received the correct size.

We would like to inform you that returns may take some time to be received by our service department. In addition, deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris.

We do our best to ensure that you receive your parcel as quickly as possible. Please do not hesitate to contact us by e-mail at [email protected] or via our online chat for further assistance!

Hello Virginie,🥰

Thank you for contacting us. We're sorry to hear that you still haven't received your package.

We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊

Hello Marie! 😍Thank you for sharing your experience with us. We are sincerely sorry to hear that one of the jeans you purchased has a seam defect and that you have not received a satisfactory response to your previous messages.

We understand how frustrating this situation is and apologize for the inconvenience. Unfortunately, we cannot accept the return of an item that has been worn and washed. However, we would still like to help you resolve this issue.

Could you please provide us with your order number and photos of the seam defect? We'll take a look at this information and see what we can do to provide you with a solution despite this constraint.🙂

Hello Elsa,
We're sorry the article didn't live up to your expectations. The Atik jeans are one of our bestsellers. As far as the jeans with shiny inserts are concerned, it's sometimes difficult to render such special elements in photos, which may explain your disappointment.

We do our best to represent our products as accurately as possible. We invite you to contact us should you have any further questions or require assistance. Your satisfaction is our priority, and we look forward to serving you again in the future.

Hi Jennifer, thank you for taking the time to leave us your review! Here are the care instructions for the Viva Printed Pants, which you must follow to avoid this: "Machine washable at 30°C maximum. Turn pants inside out before washing. Close zips and buttons before washing. Wash in similar colors and iron inside out." This information has also been made available to you in the item description. ☺️

Hello Emmanuelle, thank you for taking the time to write to us.☺️ Concerning returns, when an item does not suit you, you can directly access the return/exchange form on our site. If you encounter any problems in the process, please contact us by e-mail at [email protected] or via our online chat 🙂

Hello Anne-Claude, thank you for taking the time to write to us!💙 We are very sorry for this inconvenience and sincerely apologize, but when you placed your order we realized that your item was out of stock.😕 Hence the reason why we refunded you directly. 😊

Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙