Customer reviews of Toxik3

Hi Sonia, we're sorry the short combination didn't work for you. We hope you enjoyed the tote bag all the same. Returns are very simple. Just go to our website www.toxik3.com and click on "returns form" in the information bar. All you have to do is follow the instructions. We remind you that returns are free of charge in metropolitan France and Belgium. We're also hoping to catch up with you on another model, so don't hesitate to contact a member of the team via the online chat to get personalized advice and help you make your choice. Hope to see you soon!

Hello Jocelyne, After checking your order with us, we can confirm that your parcel was delivered to your letterbox on April 8th. You can find your tracking number in your emails on the date of your order (Monday April 04, remember to check your spams if ever...) If you don't have your order in your possession, think about asking your neighbors if they haven't picked up this parcel or, as a last resort, contact your La Poste service with your tracking number if they have lost it. As we are not responsible for postal inconveniences (we sent the item under the appropriate conditions on the same day as your order), it's a pity that you should penalize us with such a bad mark for a problem that is not our responsibility, especially as your parcel is marked delivered on our side. Please do not hesitate to contact our online chat in this kind of situation so that we can inform you of the status of your order and resolve any logistical problems if they arise and if they are within our control. Have a nice day, the Toxik3 team

Hello, thank you for your message and for notifying us of this problem. We don't understand what could have happened for you to experience such a failure with the same product. Please do not hesitate to contact us via the online chat on the site so that we can understand the problem together. See you soon, the Toxik3 team.

Hello Julie, thank you for taking the time to tell us about your experience with your order. It sometimes happens that some items aren't right for everyone. But don't panic: if you're not satisfied, returns are free, so don't hesitate! Just use the returns form directly on the site. Please note that some items have more or less elastane, which is probably why some items fit you better than others... The Toxik3 team is available to answer any questions you may have via our online chat!

Hello Sandrine. Thank you very much for taking the time to give us feedback on your experience with our store. We would like to remind you that returns are free of charge through our platform: https://toxik3.returnscenter.com/À Unless we have misunderstood your wording, we are sorry that you have had to pay for the return of these pants. If you mention the refund of the pants, it is normal that we refund you and if it is not already the case, we invite you to approach our teams on the Chat online site or by mail: [email protected]. Have a nice day. Team Toxik3.

Hello Claire, thank you very much for your honest review and your loyalty to the Toxik3 brand. We are truly sorry that the item you ordered did not meet your expectations, although we make a point of matching the visuals on the website to the actual products. A 1-star rating is indicative of a problem that needs to be resolved as soon as possible, and we are surprised to hear of such a great inconvenience with our products. Please let us know the reference number of your product so that we can investigate this visual problem. The satisfaction of our customers is our priority, so please contact us via the online chat or by email if you prefer ([email protected]) to re-establish this bond of trust between us. See you soon. The Toxik3 team

Hello Cécile, we're sorry to hear that you were disappointed with the cut of the jeans. As your note penalizes our brand, please note that it is still possible to obtain a refund if the model(s) do not suit you. Returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.