Customer reviews of Toxik3

Hello Catherine,
Thank you for taking the time to leave your feedback on our Toxik3 site.
We are sorry to hear that the sizes have not always met your expectations. Indeed, sizes can vary depending on the models, cuts, and materials used.

If you have any doubts or questions during your next order, please do not hesitate to contact us via the online chat available on our site — our team will be happy to assist you.

See you soon,
The Toxik3 team

Hello Lara,

Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.

However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.

That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.

Thank you for your understanding.

Best regards,
The Toxik3 team

Hello ACHOURI,

We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.

We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.

Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.

Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.

Best regards,

Best regards,
The Toxik3 team

Hello Linda,

Thank you very much for your positive review! We are delighted that you like our items. Feel free to come back and share your ideas or suggestions. See you soon!

The Toxik3 team

Hello Mai !

Thank you very much for your feedback! We are delighted that you like our products, and we understand your frustration regarding the size differences between the models.

You noted correctly: the elasticity of the fabrics is key. Our products with coating (about 1% elastane) are more fitted than those made from more stretchy and soft materials. We are already making an effort to note when a product runs large, and your feedback helps us further improve our descriptions.

Doubt about the Size? Our Online Chat is Here!
To help you choose without hesitation, don't forget our online chat! It's not a robot that will respond to you, but a member of the team in person, available to advise you as soon as possible.

Hello Valerie,

Thank you for your positive feedback and we are delighted to hear that our items met your expectations. Your satisfaction is our priority and we hope to welcome you again soon on Toxik3.

Dear Géraldine,

Thank you for taking the time to share your feedback. We are sorry to hear that your order was not fully available due to a stock issue, and we are working to improve our management to avoid such situations in the future. Your feedback is valuable, and we hope to provide you with a better experience on your next order.

Hello Brigitte,

Thank you very much for your review and your rating of 4/5! We are delighted to hear that you appreciate the quality and cut of our products. We also take your comments on our return policy into account and will work to improve it. Your feedback is valuable to us.

See you soon on Toxik3!

Best regards,
The Toxik3 team

Hello Laetitia,

Thank you for your constructive feedback! We are delighted that you like the skirt. We are sorry to hear that the size did not fit and that you had to consult a tailor. Your feedback is valuable and will help us improve our size indications in the future.

Please feel free to reach out to us if you have any other comments or questions!

Best regards,
The Toxik3 team

Hello Christine,

Thank you for taking the time to share your feedback. We are sorry to hear that there was an error in the shipment of your item and we are committed to resolving this issue as soon as possible.

Hello Fabienne,

Thank you for taking the time to share your feedback. We are sorry to hear that the size of the perfecto did not suit you and that you experienced inconveniences with your order. Your feedback is very important to us, and we strive to always improve our customers' satisfaction. We hope that your refund has been processed quickly and remain at your disposal for any other questions or assistance you may need.

Best regards,
The Toxik3 team

Hello PINAULT,

Thank you for taking the time to share your feedback on your order at Toxik3. We are delighted to hear that you received your order quickly and that you are satisfied with the quality. We understand your comment regarding the size of the jeans and encourage you to consult our size guide for future orders. Please feel free to reach out to us if you need any further advice.

Best regards,
The Toxik3 team

Hello Cécile,

Thank you for your feedback on our Toxik3 site. We are delighted to hear that you find the product comfortable, even if it does not exactly meet your size expectations. Your comments are valuable and will help us improve our descriptions. Please feel free to reach out to us if you have any other remarks or questions.

Best regards,
The Toxik3 team

Hello Emmanuelle,

We sincerely thank you for your positive feedback and are delighted that you appreciate the fit and comfort of our products. We take note of your feedback regarding the label and will look into this point to improve the quality of our items. Please feel free to reach out to us if you have any other suggestions or questions.

Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.

Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.

We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.

We still hope to have the opportunity to fully satisfy you with a future order.

Hello Candice,

Thank you for taking the time to share your feedback. We are glad that you love our clothing, but we are sorry to hear that you encountered difficulties with the return and refund process as well as with the clarity of our website. Your comments are valuable and will help us improve our customers' experience. Please feel free to contact us directly if you have any questions or suggestions.

Best regards,
The Toxik3 team

Hello Fabienne,

Thank you for your positive feedback, and we are delighted to hear that you appreciated the quality of our products. We also take note of your comment regarding the size of the item and will ensure to improve our size guide to facilitate your future purchases. Please do not hesitate to reach out to us for any other questions or needs.

Hello Fontenille,

We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your order arrived as expected and that you are satisfied with it. Your satisfaction is our priority, and we hope to see you again soon on Toxik3.

Best regards,
The Toxik3 team