Customer reviews of Toxik3

Hello Fleurette,

We sincerely thank you for your feedback and for the positive rating of 4/5. We are sorry to hear that you encountered difficulties during your order and that the display of the discount was not accurate. Your feedback is valuable and we will pass it on to our technical team to improve the shopping experience on our site. We are glad that the delivery met your expectations and remain at your disposal for any questions.

Best regards,
The Toxik3 team

Dear Virginie,

We sincerely thank you for your feedback and for the rating given to our Toxik3 site. We are delighted to learn that you found our services to meet your expectations. Your satisfaction is our priority, and we hope to see you again soon. Please do not hesitate to share your suggestions to further improve your experience.

Best regards,
The Toxik3 team.

Hello,
Thank you for your message.
We sincerely apologize for this lack of information.

The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.

The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.

We understand that this may seem long, and we apologize for the wait.

Hello Nicolas,

Thank you for taking the time to share your feedback! We are delighted that the article and the size met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future purchases.

Best regards,
The Toxik3 team

Hello Gisele,

Thank you for taking the time to share your feedback on our site "Toxik3". We are sorry to hear that the size seems too large for you. Your feedback is valuable and will help us improve our offering. Please feel free to share your suggestions to better meet your expectations.

Best regards,
The Toxik3 team

Dear Laureline,

Thank you for taking the time to share your experience on our Toxik3 site. We are delighted to hear that you like the products, despite the order errors you encountered. We understand how frustrating this can be and we apologize for this situation. Your feedback is valuable and helps us improve our service. Please do not hesitate to contact us for any future assistance.

Best regards,
The Toxik3 team

Hello Sandrine,

Thank you for your feedback.

We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.

Better late than never: we have just processed the refund of your shipping costs.

Hello Jade,

Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.

Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.

Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.

Best regards,

Hello Nadège,

We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.

Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.

We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.

Hello Carine,

We warmly thank you for your positive review of Toxik3. We are delighted to hear that you enjoyed your experience. Please do not hesitate to reach out to us for any suggestions or needs, we are here to help you. See you very soon!

Best regards,
The Toxik3 team

Hello Michele,

Thank you very much for your positive feedback on our site "Toxik3". We are delighted that you appreciate the model, the cut, and the quality of the fabric. We understand that delicate care can be a drawback, and we appreciate your feedback on this matter. Please feel free to share your suggestions for improving our customers' experience.

Best regards,
The Toxik3 team

Dear Josiane, we sincerely thank you for your positive feedback on Toxik3. We are delighted to learn that your order was processed quickly and that the quality of our items met your expectations. Please do not hesitate to reach out to us for any future orders or questions, we will be happy to assist you.

Dear Sabrina, we sincerely thank you for your positive feedback on our site "Toxik3". We are delighted that you like our products and we are committed to continuing to offer you the best quality possible. Please feel free to share your feedback or suggestions to further improve your experience.

Hello Luisa,

Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.

As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.

The Toxik3 team

Hello Fanny,

Thank you for taking the time to share your experience. We are sincerely sorry for the inconveniences you encountered regarding the tracking of your package and the communication about the site closure. Your satisfaction is our priority, and we take your feedback very seriously. We would have gladly considered your refund request.


Best regards,
The Toxik3 team

Hello Annick,

Thank you for taking the time to share your feedback on Toxik3. We are sorry to hear that the ordered pants did not suit you. We understand how frustrating it can be to encounter sizing issues. Your feedback is important to us, and we will do what is necessary to improve our size guide. Please feel free to contact us via the online chat for personalized advice.

Best regards,
The Toxik3 team

Hello Liliane, we thank you for your feedback. We are sorry to hear that you have not received information regarding the exchange and the discount. We are committed to improving our customer service and would be happy to help you resolve this situation. Please feel free to contact us directly at [email protected] so that we can assist you.

Hello Clmence,

Thank you for taking the time to share your thoughts on our product. The model you ordered is a jogg jean, designed with an ultra-stretch and soft material, precisely to offer the comfort of joggers while maintaining the appearance of jeans. It is therefore normal for the fabric to be thinner than classic denim: this is part of its characteristics.

This type of cut does not provide structured support, but rather a feeling of softness and freedom of movement, which can indeed give the impression of a slightly larger size if you are looking for a more fitted effect.

Feel free to check out our other models if you are looking for a stiffer and more structured denim.
Have a nice day!
The Toxik3 team

Hello Marie Pierre,

We are sincerely sorry for this bad experience. Unfortunately, despite our request to the Mondial Relay customer service, we cannot intervene directly on the parcel rerouting schedule, which limits our scope of action once the parcel is in transit.

We fully understand your frustration, especially since the relay point assigned is quite far from the one you had selected.

However, we had offered you a reshipment of your order to your home, which you declined because our goal remains to satisfy you as best as we can.

We still hope to have the opportunity to provide you with a better experience in the future.
Have a nice day.

Best regards,
The Toxik3 team

Hello Françoise,

Thank you for your positive feedback regarding our site "Toxik3". We are delighted that you found the pants both flexible and a good value for money. Don't hesitate to come back to us for your future purchases!

Hello Véronique,

We sincerely thank you for your review and your rating of 4/5. We are sorry to hear that the length of your jeans was not suitable. Your comment regarding the indication of the inseam measurements is very relevant, and we will take this into account to improve our site. Please feel free to contact us on the online chat for any information you may need on your next visit.

Best regards,
The Toxik3 team

Hello Laura,

We are sorry that you have not received the correct item. Please contact us as soon as possible at [email protected] so that we can resolve the situation as quickly as possible.

Thank you for your understanding.

Yours faithfully
The Toxik3 team

Hello,

Thank you for taking the time to share your experience. Buying in-store does indeed give you a clearer picture of the items. At Toxik3, we deliberately offer a variety of cuts to meet everyone's expectations and styles.

In the future, don't hesitate to contact us via online chat for personalized advice before validating your basket. We'll be delighted to help you find the perfect fit!

Have a nice day,
The Toxik3 team