Hello. I sent my parcel back for an exchange and I haven't heard from you.
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Response from Toxik3
Hello Beatrice, thank you for taking the time to leave us your review! ☺️Concernant returns, the delivery of your package may take longer. We invite you to follow up with the carrier of your return package. We'll let you know as soon as we receive your package. After verifications, we will proceed to an exchange or refund and you will be kept informed as well.🙂 We remain available if needed and wish you an excellent day! 💙
J
Joëlle D.
Rating: 1 out of 5
following a purchase from 12/03/2024
Hello, the pants are too tight for me. I wore them for one day and they didn't fit me at all...I'm surprised because I have size 40 jeans...they're the best!
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Response from Toxik3
Hello Joëlle, thank you for taking the time to leave us your review! ☺️ Concerning your push-up size, we're really sorry to hear that it doesn't meet your expectations. We recommend that for your next orders you write to us via our online chat or on our social networks in order to best assist you when choosing your size.💙 This is due to the fact that the comfort of each jean depends on its composition, so it is essential to take this factor into account. See you soon 🙂
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Caroline G.
Rating: 4 out of 5
following a purchase from 15/03/2024
High-quality clothing with a good fit
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Claude M.
Rating: 4 out of 5
following a purchase from 12/03/2024
Perfect clothing and delivery.
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Dalila W.
Rating: 3 out of 5
following a purchase from 10/03/2024
I'm still waiting for my return label
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Response from Toxik3
Hello Dalila, thank you for your message! ☺️ You can get your return label directly from our website by filling in the form. Here's the link to the returns/exchanges page: https://www.toxik3.com/pages/faire-un-retour
If you have any further questions, please don't hesitate to write to us via our online chat or by email on [email protected]! 💙
N
Nathalie M.
Rating: 4 out of 5
following a purchase from 09/03/2024
Perfect, but I should have gone down a size.
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Laurence M.
Rating: 4 out of 5
following a purchase from 06/03/2024
I ordered the old pink and received the khaki. It's such a mess. I'm going to keep it anyway, but I won't be ordering again.
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pascale B.
Rating: 3 out of 5
following a purchase from 29/02/2024
size too big i'm waiting for my refund parcel reshipped 08 03
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Response from Toxik3
Hello Pascale, thank you for taking the time to leave us your review! ☺️ we are very sorry to hear that the size you have chosen does not meet your expectations. 😕 In order to help you find the perfect size, we often advise you to write to us to assist you as much as possible in choosing sizes. For your next purchases, don't hesitate to contact us! We'll always be on hand to assist you! 🥰💙
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Guylene A.
Rating: 1 out of 5
following a purchase from 05/03/2024
I haven't received my parcel yet, but I did receive one from another customer... which I had to resend!
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Response from Toxik3
Hello Guylene, thank you for taking the time to write to us. ☺️ We are very sorry to hear that you have received another order by mistake, we sincerely apologize for the inconvenience. 😕🙏 Don't worry about your order, we'll make sure you receive it as soon as possible! Don't hesitate to write to us at [email protected] if you need anything, we always take the time to deal with all our customers' requests. 💙
Thank you for your understanding 🙂
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Marie-jeanne D.
Rating: 4 out of 5
following a purchase from 03/03/2024
I did not receive the color I ordered.
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Response from Toxik3
Hello Marie-Jeanne, thank you for your feedback.☺️ Please write to us by e-mail or via our online chat and include supporting documents such as photos or videos of the item you have received please? We'll take the time to examine your request, and if your item doesn't suit you, it's possible to make a return or exchange by clicking here: https://www.toxik3.com/pages/faire-un-retour . Thank you and have a great day! 💙
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Kitti K.
Rating: 3 out of 5
following a purchase from 02/03/2024
One pair of jeans came in the wrong size, the rest too big. The return process is not so smooth.
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Response from Toxik3
Hello Kitti, thank you for your opinion! ☺️ We are really sorry to hear that you received an article that did not suit you. 😢 We would like to tell you that it is always possible to contact us via our online chat or by email to better assist you during your shopping! Do not hesitate to contact us in case of doubt about a particular item or to have assistance on returns. 🙂
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Annie B.
Rating: 4 out of 5
following a purchase from 26/02/2024
Very good. Li reason a bit long
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Response from Toxik3
Hello Annie, thank you for your feedback! ☺️ Unfortunately, delivery times depend on the carrier you choose to deliver your package. Nevertheless, we can assist you in case of problems and recommend that you contact the carrier for more information about your delivery 🙂
M
Marina R.
Rating: 3 out of 5
following a purchase from 24/02/2024
The jeans are beautiful but I encountered logistical problems. I received another size than the one I ordered. And in the same week, I place another order, the size was available and I receive an email saying that it is no longer available ... A little disappointed but I will continue to order on their site because it is quality.
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Response from Toxik3
Hello Marina, thank you for your review! ☺️ We are very sorry to hear that the sizes did not meet your expectations. 😢 It is possible that there was a bug on the site and the stock has not been updated. However, we always take great care to notify you by phone or email in the event of last-minute stock shortages. 🙏 Thank you again for taking the time to write to us and we really look forward to seeing you again on our site!
S
SYLVIE G.
Rating: 3 out of 5
following a purchase from 23/02/2024
Hello I bought on your site and the skirt is too small so I returned and sent a message and no response. Thank you
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Response from Toxik3
Hello Sylvie, thank you for your feedback! ☺️ Don't worry about your return, we'll take the time to notify you upon receipt of the package and will proceed with an exchange or refund depending on the option you choose! 👍
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Isabelle D.
Rating: 4 out of 5
following a purchase from 22/02/2024
Magnificent! Beyond my expectations! I will certainly recommend it!
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Response from Toxik3
Thank you very much for your positive feedback Isabelle!😍 We are delighted that our products have exceeded your expectations and we hope to see you again soon for future purchases.🥰💙
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Valerie L.
Rating: 4 out of 5
following a purchase from 20/02/2024
Juiste maat
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Response from Toxik3
Thank you for your comment, Valerie.🥰 We're glad you found the right size for your purchase.✨ We hope you enjoy your item and continue to trust our site for future purchases. See you soon!💙
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Dorothee N.
Rating: 1 out of 5
following a purchase from 18/02/2024
Disappointed, for the price the item is ill-fitting
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Response from Toxik3
Hello Dorothee, thank you for taking the time to write to us! ☺️ We would like to inform you that it is possible to be assisted before purchase to enable you to make the best choice! Don't hesitate to write to us via our online chat or by e-mail for better assistance 🙂 Sincerely yours!
I
Isabelle V.
Rating: 1 out of 5
following a purchase from 17/02/2024
Ĺes two pairs of jeans I bought are nothing to write home about. I'm disappointed with the quality
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Response from Toxik3
Hello Isabelle, thank you for your feedback! ☺️ We're really sorry to hear that the items don't suit you. 😕 Please feel free to return any items that do not meet your expectations or to proceed with an exchange! If you have any doubts about the products you want to buy, we invite you to contact us by e-mail at [email protected] or via our online chat for better assistance with your next orders; See you soon! 💙
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mano R.
Rating: 1 out of 5
following a purchase from 15/02/2024
Much too large for a size 34. The color is really not nice. In short, it's ugly.
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Response from Toxik3
Hello Mano, thank you for your feedback! ☺️ We are very sorry to hear that your order did not meet your expectations. 😕 Please feel free to make a return or exchange if your item does not meet your expectations. We also always take the time to advise you before validating your purchases to enable you to make the best choices! Don't hesitate to contact us by e-mail or via our online chat if you need any help.💙☺️
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Chantal B.
Rating: 4 out of 5
following a purchase from 15/02/2024
Super
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Response from Toxik3
Hello Chantal, thank you for your positive review.☺️ We hope to see you again soon! 💙
S
Stephanie G.
Rating: 4 out of 5
following a purchase from 14/02/2024
Fairly fast reception
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Mme B.
Rating: 4 out of 5
following a purchase from 14/02/2024
Happy with my purchase
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Christian P.
Rating: 1 out of 5
following a purchase from 01/02/2024
I have no news from my tx11551 order. I am not satisfied. Delivery time too long
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Response from Toxik3
Hello Christian, thank you for your review! ☺️ We are sorry to hear about your dissatisfaction with our service. 😕 Concerning your order information, we always send emails with a tracking number to allow you to follow your delivery in real time on our website or on the carrier's website. And regarding delivery times, unfortunately we can't do anything about that. 😕 We hope you understand! 🙏
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Nathalie T.
Rating: 1 out of 5
following a purchase from 09/02/2024
I had to withdraw from a depot at a Malonne petrol station and I don't have a PIN code, just a 6-digit number. Apparently I have to pay; I would like to receive my parcel at home thank you 96315787
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Response from Toxik3
Hello Nathalie, thank you for your feedback 🙂 Unfortunately, we don't have all the details. From our side, we can't act on delivery instructions or relay points when you finalize your order and make your choice at that moment. Please feel free to explain the situation to us by e-mail at [email protected] or via our online chat for better assistance! 💙
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Linsay L.
Rating: 4 out of 5
following a purchase from 09/02/2024
Good quality jeans. Contrary to the advice, if you're between 2 sizes, go for the smallest. I think it's a pity that most models stop at 42, with a few exceptions at 44, as this is not very inclusive and gives a slightly outdated image. Leg lengths are a little short (but standard). For my part, I'm satisfied with my 2 orders, both the products and the quality of the follow-up :)
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Engelbos V.
Rating: 4 out of 5
following a purchase from 09/02/2024
Beste merk ooit!
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Isabelle C.
Rating: 1 out of 5
following a purchase from 08/02/2024
Very satisfied. Matches everything. Size, color and quality. Fast delivery. Really great 👍🏼
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Sylvie H.
Rating: 1 out of 5
following a purchase from 07/02/2024
The pants are too thick when it said light pants too bad
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Response from Toxik3
Thank you for taking the time to share your opinion. There seems to be a misunderstanding regarding our product. In the description, we mention a "slight push-up effect", referring to the fit at the back of the pants rather than the material itself.
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virginie P.
Rating: 4 out of 5
following a purchase from 01/02/2024
Article conform.... Reasonable delivery time. I would recommend this site
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Gaëlle T.
Rating: 4 out of 5
following a purchase from 04/02/2024
Great fit and quality!
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Response from Toxik3
Hi Gaëlle!💙
Thank you for your positive feedback on our pants! We're delighted you liked the fit and quality. We hope to see you back on our site soon. 😍
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Frederique P.
Rating: 1 out of 5
following a purchase from 03/02/2024
Hello, to date I still have not received my delivery. I hope it won't be too long !!!
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Response from Toxik3
Hello Frederique, thank you for your feedback 🙂 Unfortunately we can't influence delivery times as they depend on the carrier of your parcel! Please feel free to track the progress of your delivery using your tracking number and contact our online helpdesk if you have any problems.☺️
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Valerie C.
Rating: 4 out of 5
following a purchase from 01/02/2024
Long delivery. But a top product (I already knew about it).
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Stephanie S.
Rating: 1 out of 5
following a purchase from 01/02/2024
No delivery
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Response from Toxik3
Hello Nathalie, thank you for your review 🙂 We would like to inform you that deliveries unfortunately do not depend on us. 😢 It may be that the carriers of your package are experiencing delays in deliveries and in this case, we invite you to contact them directly. In the event of a problem, don't hesitate to email us at [email protected] or via our online chat available on our website! 💙
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Elodie T.
Rating: 1 out of 5
following a purchase from 31/01/2024
Package still not received
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Response from Toxik3
Hello Elodie, thank you for your review! ☺️ We are very sorry to hear that you have not yet received your order. 😢 Unfortunately, deliveries totally depend on the carriers of your package, in case of delay, we invite you to contact the carrier in charge of your delivery. And if you have any problems, don't hesitate to write to us by email or via our online chat for better assistance! 💙
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Nathalie P.
Rating: 1 out of 5
following a purchase from 29/01/2024
I'm disappointed, my package supposedly left on January 30th and I still have nothing. Not even a tracking number. A scam????for a first order, that's not a good sign.
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Response from Toxik3
Hello Nathalie, thank you for your review! ☺️ Don't worry about your parcel, you must have received it by now! We'd like to apologize for the delay in deliveries at the beginning of the year, it was a bit of a rush with the recovery 🙂 Once again, we'd like to apologize and wish you a wonderful day! 💙
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Elisabeth T.
Rating: 3 out of 5
following a purchase from 28/01/2024
Very good quality
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Response from Toxik3
Thank you Elisabeth for your positive feedback.😍 We are pleased that you appreciated the quality of our products. Don't hesitate to come back to us if you have any other needs. See you soon! 💙
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Blath G.
Rating: 1 out of 5
following a purchase from 28/01/2024
Order TX11346 I paid an additional €9 for delivery...took 9 days not 5 as expected to arrive. I understood order over €69 had free shipping??? I need to return item no. H2641-2/40 ...no postal label is being issued. I have sent emails , have not received any explanation. I feel so poorly treated.
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Anne Marie L.
Rating: 4 out of 5
following a purchase from 25/01/2024
good product
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Response from Toxik3
Hello Anne,🥰
Thank you for your positive review of our product.✨ We are delighted that you like it. Don't hesitate to come back to us if you need more information.💙
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Amandine S.
Rating: 1 out of 5
following a purchase from 20/01/2024
Still not received! Delivery takes so long
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Response from Toxik3
Hello Amandine, thank you for writing to us! ☺️ Rest assured that if it were up to us, you would receive your order as soon as possible, unfortunately delivery times do not depend on us but on the carriers of your package. 😢 We invite you to contact them if this drags on, also write to us by email at [email protected] or via our online chat if the problem persists! ✨
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RICHER L.
Rating: 1 out of 5
following a purchase from 22/01/2024
I can't resend the article
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Response from Toxik3
Hello Richer, thank you for writing to us! ☺️ On each order, you are entitled to one free return and the second return will be at your expense. For more details, here is the returns page also available on our website: https://www.toxik3.com/pages/faire-un-retour . Don't hesitate to write to us by e-mail or via our online chat if you need anything 🙂 Thank you and have a nice day!
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