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S
Rating: 1 out of 5
I have not received my order yet
Customer reviews of Toxik3
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 1 912 published reviews
Reviews 1 and 4 stars
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Rating: 1 out of 5
I received my package while I was abroad. I came back, tried on the items and some do not fit. What a surprise to find out that the return deadline has passed! We are in July, a month of vacation for many people and no extension... I sent a message on 26/07 about this and still no response! Lack of seriousness or staff??
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Response from Toxik3
Hello Lara,
Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.
However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.
That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.
Thank you for your understanding.
Best regards,
The Toxik3 team
Thank you for your message. We fully understand that the summer period can complicate certain processes, especially returns.
However, in order to ensure fair treatment for all our customers, we must adhere to the indicated return deadlines, otherwise everyone could act according to their own constraints, which would become difficult to manage.
That said, when we receive a message before the end of the deadline, we always do our best to find an appropriate and smart solution.
Thank you for your understanding.
Best regards,
The Toxik3 team
F
Rating: 1 out of 5
My order is taking too long
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A
Rating: 1 out of 5
This concerns customer service we leave messages and emails without responses Very bad experience I am returning my items and I will not order again
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Response from Toxik3
Hello ACHOURI,
We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.
We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.
Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.
Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.
Best regards,
Best regards,
The Toxik3 team
We are sincerely sorry to hear about your bad experience and disappointment regarding our Customer Service. We completely understand your frustration at the lack of response to your messages and emails.
We would like to inform you that our offices were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our website to inform our customers of a response delay during this period.
Upon our return on Monday, July 21, we resumed processing all requests and responded to your message. We regret that this situation may have left you with the feeling of a lack of responsiveness on our part.
Your satisfaction is our priority, and we are sorry that this closure period impacted your experience. We hope to regain your trust in the future.
Best regards,
Best regards,
The Toxik3 team
L
Rating: 4 out of 5
Perfect! I love it
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Response from Toxik3
Hello Linda,
Thank you very much for your positive review! We are delighted that you like our items. Feel free to come back and share your ideas or suggestions. See you soon!
The Toxik3 team
Thank you very much for your positive review! We are delighted that you like our items. Feel free to come back and share your ideas or suggestions. See you soon!
The Toxik3 team
M
Rating: 4 out of 5
Very good products but large size differences from one product to another requiring a return
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Response from Toxik3
Hello Mai !
Thank you very much for your feedback! We are delighted that you like our products, and we understand your frustration regarding the size differences between the models.
You noted correctly: the elasticity of the fabrics is key. Our products with coating (about 1% elastane) are more fitted than those made from more stretchy and soft materials. We are already making an effort to note when a product runs large, and your feedback helps us further improve our descriptions.
Doubt about the Size? Our Online Chat is Here!
To help you choose without hesitation, don't forget our online chat! It's not a robot that will respond to you, but a member of the team in person, available to advise you as soon as possible.
Thank you very much for your feedback! We are delighted that you like our products, and we understand your frustration regarding the size differences between the models.
You noted correctly: the elasticity of the fabrics is key. Our products with coating (about 1% elastane) are more fitted than those made from more stretchy and soft materials. We are already making an effort to note when a product runs large, and your feedback helps us further improve our descriptions.
Doubt about the Size? Our Online Chat is Here!
To help you choose without hesitation, don't forget our online chat! It's not a robot that will respond to you, but a member of the team in person, available to advise you as soon as possible.
L
Rating: 4 out of 5
Everything delivered correctly
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R
Rating: 1 out of 5
Order placed 10th June. Still not arrived but my card has been charged. No response from the retailer. Very bad customer service. Would not shop here again as I am out of pocket with no products
M
Rating: 1 out of 5
Hose not arrived!!!
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M
Rating: 1 out of 5
Still haven't received my order and have had NO reply to my emails
V
Rating: 4 out of 5
Items matching my expectations and delivery okay
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Response from Toxik3
Hello Valerie,
Thank you for your positive feedback and we are delighted to hear that our items met your expectations. Your satisfaction is our priority and we hope to welcome you again soon on Toxik3.
Thank you for your positive feedback and we are delighted to hear that our items met your expectations. Your satisfaction is our priority and we hope to welcome you again soon on Toxik3.
S
Rating: 1 out of 5
I still haven't received my order.
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M
Rating: 1 out of 5
Item labeled with the wrong size! Called three times! No callback! Sent a complaint email! Never received a response! What a shame.
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B
Rating: 4 out of 5
Nothing to say about the products, but a small downside on the return policy... 2 days to receive a return label is a lot... But nothing to say about the quality of the products which is top as well as the fit of the clothes.
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Response from Toxik3
Hello Brigitte,
Thank you very much for your review and your rating of 4/5! We are delighted to hear that you appreciate the quality and cut of our products. We also take your comments on our return policy into account and will work to improve it. Your feedback is valuable to us.
See you soon on Toxik3!
Best regards,
The Toxik3 team
Thank you very much for your review and your rating of 4/5! We are delighted to hear that you appreciate the quality and cut of our products. We also take your comments on our return policy into account and will work to improve it. Your feedback is valuable to us.
See you soon on Toxik3!
Best regards,
The Toxik3 team
A
Rating: 1 out of 5
Scammers!! Received nothing and no money back!
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N
Rating: 1 out of 5
My pants still haven't arrived to this day. Best regards, Nicole Eichhorn
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A
Rating: 4 out of 5
Wonderful pants, but slower delivery than usually.
V
Rating: 1 out of 5
Do not get a return ticket
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H
Rating: 1 out of 5
Order still not received
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E
Rating: 4 out of 5
Very good, great cut, and comfortable. The only downside: after washing according to the conditions, all the silver color from the label came off. As a result, it is now black.
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Response from Toxik3
Hello Emmanuelle,
We sincerely thank you for your positive feedback and are delighted that you appreciate the fit and comfort of our products. We take note of your feedback regarding the label and will look into this point to improve the quality of our items. Please feel free to reach out to us if you have any other suggestions or questions.
We sincerely thank you for your positive feedback and are delighted that you appreciate the fit and comfort of our products. We take note of your feedback regarding the label and will look into this point to improve the quality of our items. Please feel free to reach out to us if you have any other suggestions or questions.
N
Rating: 4 out of 5
Exactly as ordered. Maybe the material is too thin, otherwise very good.
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C
Rating: 1 out of 5
No order received because the product is out of stock. This is the first and last order I will place on your site! And on top of that, I still have to give you one star. Incredible.
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Response from Toxik3
Hello Céline,
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.
Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.
We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.
We still hope to have the opportunity to fully satisfy you with a future order.
Thank you for your message.
We completely understand your disappointment following the cancellation of your order, and we are sincerely sorry about it. The Jean Jogg Push-up – Alexa model is one of our best-sellers, and stocks do indeed sell out very quickly.
Unfortunately, despite all our vigilance, a discrepancy occurred between our actual stock and what was displayed on the site at the time of your order. We regret this even more as we are aware of the inconvenience this can cause when a highly anticipated item is ultimately not available.
We are currently working to improve our management tools to avoid this type of situation in the future and to provide you with a more reliable experience.
We still hope to have the opportunity to fully satisfy you with a future order.
M
Rating: 4 out of 5
2 pants fit in size out of the 3 ordered. The Lyly model was too tight at the waist, while the Aube model was fine.
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S
Rating: 4 out of 5
Good service-lovely product
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F
Rating: 4 out of 5
Despite a return because the item was too big, very good quality
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Response from Toxik3
Hello Fabienne,
Thank you for your positive feedback, and we are delighted to hear that you appreciated the quality of our products. We also take note of your comment regarding the size of the item and will ensure to improve our size guide to facilitate your future purchases. Please do not hesitate to reach out to us for any other questions or needs.
Thank you for your positive feedback, and we are delighted to hear that you appreciated the quality of our products. We also take note of your comment regarding the size of the item and will ensure to improve our size guide to facilitate your future purchases. Please do not hesitate to reach out to us for any other questions or needs.
F
Rating: 4 out of 5
Very happy with my order, arrived as expected
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Response from Toxik3
Hello Fontenille,
We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your order arrived as expected and that you are satisfied with it. Your satisfaction is our priority, and we hope to see you again soon on Toxik3.
Best regards,
The Toxik3 team
We sincerely thank you for your positive review and for taking the time to share your experience. We are delighted to hear that your order arrived as expected and that you are satisfied with it. Your satisfaction is our priority, and we hope to see you again soon on Toxik3.
Best regards,
The Toxik3 team
F
Rating: 4 out of 5
I had trouble placing an order for 2 or 3 for some reason, and then one day my order went through. Currently, the site shows 70% off but no discount, but I'm not disappointed with the delivery.
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Response from Toxik3
Hello Fleurette,
We sincerely thank you for your feedback and for the positive rating of 4/5. We are sorry to hear that you encountered difficulties during your order and that the display of the discount was not accurate. Your feedback is valuable and we will pass it on to our technical team to improve the shopping experience on our site. We are glad that the delivery met your expectations and remain at your disposal for any questions.
Best regards,
The Toxik3 team
We sincerely thank you for your feedback and for the positive rating of 4/5. We are sorry to hear that you encountered difficulties during your order and that the display of the discount was not accurate. Your feedback is valuable and we will pass it on to our technical team to improve the shopping experience on our site. We are glad that the delivery met your expectations and remain at your disposal for any questions.
Best regards,
The Toxik3 team
V
Rating: 4 out of 5
Compliant
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Response from Toxik3
Dear Virginie,
We sincerely thank you for your feedback and for the rating given to our Toxik3 site. We are delighted to learn that you found our services to meet your expectations. Your satisfaction is our priority, and we hope to see you again soon. Please do not hesitate to share your suggestions to further improve your experience.
Best regards,
The Toxik3 team.
We sincerely thank you for your feedback and for the rating given to our Toxik3 site. We are delighted to learn that you found our services to meet your expectations. Your satisfaction is our priority, and we hope to see you again soon. Please do not hesitate to share your suggestions to further improve your experience.
Best regards,
The Toxik3 team.
V
Rating: 1 out of 5
Model too small, I sent them back but the refund is very slow.
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Response from Toxik3
Hello,
Thank you for your message.
We sincerely apologize for this lack of information.
The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.
The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.
We understand that this may seem long, and we apologize for the wait.
Thank you for your message.
We sincerely apologize for this lack of information.
The return address corresponds to that of our logistics partner: once the package is received by them, they then forward it to us for verification in our offices. It is only at that moment that we can proceed with the refund.
The status "received" means that the package has indeed arrived at our partner's, but not yet in our hands.
We understand that this may seem long, and we apologize for the wait.
N
Rating: 4 out of 5
Article and size as expected
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Response from Toxik3
Hello Nicolas,
Thank you for taking the time to share your feedback! We are delighted that the article and the size met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future purchases.
Best regards,
The Toxik3 team
Thank you for taking the time to share your feedback! We are delighted that the article and the size met your expectations. Your satisfaction is our priority. Please feel free to reach out to us for your future purchases.
Best regards,
The Toxik3 team
L
Rating: 4 out of 5
On an order of 4 items I had a color error (grey instead of black) and a type error (skirt instead of jeans).... However, the products are fine. I had to send the skirt back because it wasn't my style at all.
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Response from Toxik3
Dear Laureline,
Thank you for taking the time to share your experience on our Toxik3 site. We are delighted to hear that you like the products, despite the order errors you encountered. We understand how frustrating this can be and we apologize for this situation. Your feedback is valuable and helps us improve our service. Please do not hesitate to contact us for any future assistance.
Best regards,
The Toxik3 team
Thank you for taking the time to share your experience on our Toxik3 site. We are delighted to hear that you like the products, despite the order errors you encountered. We understand how frustrating this can be and we apologize for this situation. Your feedback is valuable and helps us improve our service. Please do not hesitate to contact us for any future assistance.
Best regards,
The Toxik3 team
S
Rating: 1 out of 5
I am disappointed I cmded a jean's sold in 36 but too much so I sent back and registered in 34. In the meantime I sent an email to [email protected] for a 3€ refund but no answer so I ended up ordering the 34 because it was on sale and I was afraid I wouldn't get my size anymore. Otherwise disappointed because the return is not free.
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Response from Toxik3
Hello Sandrine,
Thank you for your feedback.
We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.
Better late than never: we have just processed the refund of your shipping costs.
Thank you for your feedback.
We are sincerely sorry, as the email you sent to [email protected] unfortunately escaped us, and we only saw it after becoming aware of your review.
Better late than never: we have just processed the refund of your shipping costs.
N
Rating: 1 out of 5
I received a defective product and now it's an obstacle course to return the product and get a correct one.
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Response from Toxik3
Hello Nadège,
We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.
Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.
We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.
We are truly sorry that you felt like you went through a real obstacle course for this product return. This is obviously not the experience we want to provide to our customers.
Please know that we did our best to assist you throughout the process. As mentioned, we were simply waiting for the receipt of your return package before we could send you a new item.
We hope that the new product will fully satisfy you, and we remain at your disposal for any questions.
J
Rating: 1 out of 5
Still haven't received anything
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C
Rating: 4 out of 5
Fine
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Response from Toxik3
Hello Carine,
We warmly thank you for your positive review of Toxik3. We are delighted to hear that you enjoyed your experience. Please do not hesitate to reach out to us for any suggestions or needs, we are here to help you. See you very soon!
Best regards,
The Toxik3 team
We warmly thank you for your positive review of Toxik3. We are delighted to hear that you enjoyed your experience. Please do not hesitate to reach out to us for any suggestions or needs, we are here to help you. See you very soon!
Best regards,
The Toxik3 team
M
Rating: 4 out of 5
Nice model. Nice cut. Beautiful fabric with sequins but delicate care: hand wash.
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Response from Toxik3
Hello Michele,
Thank you very much for your positive feedback on our site "Toxik3". We are delighted that you appreciate the model, the cut, and the quality of the fabric. We understand that delicate care can be a drawback, and we appreciate your feedback on this matter. Please feel free to share your suggestions for improving our customers' experience.
Best regards,
The Toxik3 team
Thank you very much for your positive feedback on our site "Toxik3". We are delighted that you appreciate the model, the cut, and the quality of the fabric. We understand that delicate care can be a drawback, and we appreciate your feedback on this matter. Please feel free to share your suggestions for improving our customers' experience.
Best regards,
The Toxik3 team
J
Rating: 4 out of 5
Order processed quickly and good quality items.
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Response from Toxik3
Dear Josiane, we sincerely thank you for your positive feedback on Toxik3. We are delighted to learn that your order was processed quickly and that the quality of our items met your expectations. Please do not hesitate to reach out to us for any future orders or questions, we will be happy to assist you.
S
Rating: 4 out of 5
Good products
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Response from Toxik3
Dear Sabrina, we sincerely thank you for your positive feedback on our site "Toxik3". We are delighted that you like our products and we are committed to continuing to offer you the best quality possible. Please feel free to share your feedback or suggestions to further improve your experience.
C
Rating: 4 out of 5
Good
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L
Rating: 1 out of 5
Very disappointed, the Toxik3 after-sales service is inexistent. Impossible to download the return form. I sent messages to the SClient, but no response from them. I want to exchange the items for smaller sizes, as I liked the pants.
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Response from Toxik3
Hello Luisa,
Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.
As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.
The Toxik3 team
Thank you for your message and for your feedback regarding your order.
We sincerely apologize for your disappointment and the lack of a quick response from us.
As indicated on our website as well as in the order confirmation email, our entire team was on leave for the Christmas holidays, which temporarily interrupted our customer service. We understand that this may have been frustrating, and we sincerely apologize if the information was not sufficiently clear or was poorly communicated.
The Toxik3 team
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