Customer reviews of Toxik3

Hello Catherine, Thank you for contacting us. We're sorry to hear that you haven't yet received a response to your request regarding returns.
To help you as quickly as possible, all the information you need about returns is available directly on our website. Here you'll find detailed instructions on how to make a simple return: https://www.toxik3.com/pages/faire-un-retour
If you need any further assistance, please don't hesitate to contact us. We're here to help!

Hello Caroline,

We're very sorry about this error. Please feel free to email us at [email protected] or request an exchange online - we're here to help.

Hello Kathy, 🥰 thank you for taking the time to write to us. After checking, we see that the carrier made an attempt to deliver on June 25 but delivery failed. Not having heard from you, the package was returned to us and we proceeded to a refund on July 22. It can take much longer to receive returned parcels than to send them, which explains the long wait. As far as your refund is concerned, it has already been issued and you will receive it as soon as possible. Please check with your bank for further details 🙂 We would like to inform you that for future orders, if you are not available to receive your parcel, you can either reschedule delivery or have it delivered to a relay point to avoid your parcel being returned. Thank you in advance for your understanding. Best regards! 🩵

Hello Virginie,🥰

Thank you for contacting us. We're sorry to hear that you still haven't received your package.

We would like to inform you that deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris. For further details on the progress of your parcel, please contact the carrier's customer service department directly with your tracking number.😊