Customer reviews of Toxik3

Hello Jocelyne, After checking your order with us, we can confirm that your parcel was delivered to your letterbox on April 8th. You can find your tracking number in your emails on the date of your order (Monday April 04, remember to check your spams if ever...) If you don't have your order in your possession, think about asking your neighbors if they haven't picked up this parcel or, as a last resort, contact your La Poste service with your tracking number if they have lost it. As we are not responsible for postal inconveniences (we sent the item under the appropriate conditions on the same day as your order), it's a pity that you should penalize us with such a bad mark for a problem that is not our responsibility, especially as your parcel is marked delivered on our side. Please do not hesitate to contact our online chat in this kind of situation so that we can inform you of the status of your order and resolve any logistical problems if they arise and if they are within our control. Have a nice day, the Toxik3 team

Hello Élodie, thank you for taking the time to leave us this heartwarming review. We hope you have a wonderful time in your Toxik3 jeans. See you soon, the Toxik3 Team.

Hello Julie, thank you for taking the time to tell us about your experience with your order. It sometimes happens that some items aren't right for everyone. But don't panic: if you're not satisfied, returns are free, so don't hesitate! Just use the returns form directly on the site. Please note that some items have more or less elastane, which is probably why some items fit you better than others... The Toxik3 team is available to answer any questions you may have via our online chat!

Hello Isabelle, we're delighted to read about your satisfaction with our product! We wish you many happy moments in your Team Toxik3 jeans.

Hello Sandrine. Thank you very much for taking the time to give us feedback on your experience with our store. We would like to remind you that returns are free of charge through our platform: https://toxik3.returnscenter.com/À Unless we have misunderstood your wording, we are sorry that you have had to pay for the return of these pants. If you mention the refund of the pants, it is normal that we refund you and if it is not already the case, we invite you to approach our teams on the Chat online site or by mail: [email protected]. Have a nice day. Team Toxik3.

Hello Laurence. Thank you very much for your feedback on your experience with our store. The question of the return form in the parcels will be discussed within our teams, thanks to you, future shopping experiences will undoubtedly be made easier. You were right to contact us for the return, otherwise, the form can be found at the bottom of the site or accessed via this link: https://toxik3.returnscenter.com/Nous Have a nice day and we hope to see you on our shop! Team Toxik3.

Hello Murielle, thank you for taking the time to tell us about your experience with our jeans. We hope very soon to extend our range of sizes to include jeans from 32 to 46, to satisfy all women and their morphologies. We hope to see you soon! Team Toxik3

Hello Claire, thank you very much for your honest review and your loyalty to the Toxik3 brand. We are truly sorry that the item you ordered did not meet your expectations, although we make a point of matching the visuals on the website to the actual products. A 1-star rating is indicative of a problem that needs to be resolved as soon as possible, and we are surprised to hear of such a great inconvenience with our products. Please let us know the reference number of your product so that we can investigate this visual problem. The satisfaction of our customers is our priority, so please contact us via the online chat or by email if you prefer ([email protected]) to re-establish this bond of trust between us. See you soon. The Toxik3 team

Thank you for taking the time to write your constructive review. It reinforces our desire to satisfy you even more: we're delighted that you're delighted with your products, and we're constantly looking for ways to improve. Your opinion will be incorporated into our product descriptions. Have a nice day, the Toxik3 team.

Hello Cécile, we're sorry to hear that you were disappointed with the cut of the jeans. As your note penalizes our brand, please note that it is still possible to obtain a refund if the model(s) do not suit you. Returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, should you wish to make an exchange. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.

Hello Florence, thank you for your honesty and trust in our products! Color differences may be due to warmer tones in our lookbook photos than in the e-shop photos, where the colors are as close as possible to the product. Don't hesitate to contact us via our online chat so that we can discuss it if you don't like the item anymore... Have a nice day, the Toxik3 team.