Customer reviews of Toxik3

Dear Laureline,

Thank you for taking the time to share your experience on our Toxik3 site. We are delighted to hear that you like the products, despite the order errors you encountered. We understand how frustrating this can be and we apologize for this situation. Your feedback is valuable and helps us improve our service. Please do not hesitate to contact us for any future assistance.

Best regards,
The Toxik3 team

Hello Jade,

Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.

Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.

Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.

Best regards,

Hello Carine,

We warmly thank you for your positive review of Toxik3. We are delighted to hear that you enjoyed your experience. Please do not hesitate to reach out to us for any suggestions or needs, we are here to help you. See you very soon!

Best regards,
The Toxik3 team

Hello Michele,

Thank you very much for your positive feedback on our site "Toxik3". We are delighted that you appreciate the model, the cut, and the quality of the fabric. We understand that delicate care can be a drawback, and we appreciate your feedback on this matter. Please feel free to share your suggestions for improving our customers' experience.

Best regards,
The Toxik3 team

Dear Josiane, we sincerely thank you for your positive feedback on Toxik3. We are delighted to learn that your order was processed quickly and that the quality of our items met your expectations. Please do not hesitate to reach out to us for any future orders or questions, we will be happy to assist you.

Dear Sabrina, we sincerely thank you for your positive feedback on our site "Toxik3". We are delighted that you like our products and we are committed to continuing to offer you the best quality possible. Please feel free to share your feedback or suggestions to further improve your experience.

Hello Annick,

Thank you for taking the time to share your feedback on Toxik3. We are sorry to hear that the ordered pants did not suit you. We understand how frustrating it can be to encounter sizing issues. Your feedback is important to us, and we will do what is necessary to improve our size guide. Please feel free to contact us via the online chat for personalized advice.

Best regards,
The Toxik3 team

Hello Liliane, we thank you for your feedback. We are sorry to hear that you have not received information regarding the exchange and the discount. We are committed to improving our customer service and would be happy to help you resolve this situation. Please feel free to contact us directly at [email protected] so that we can assist you.

Hello Françoise,

Thank you for your positive feedback regarding our site "Toxik3". We are delighted that you found the pants both flexible and a good value for money. Don't hesitate to come back to us for your future purchases!

Hello Véronique,

We sincerely thank you for your review and your rating of 4/5. We are sorry to hear that the length of your jeans was not suitable. Your comment regarding the indication of the inseam measurements is very relevant, and we will take this into account to improve our site. Please feel free to contact us on the online chat for any information you may need on your next visit.

Best regards,
The Toxik3 team

Hello Carine,

Thank you for your message. We are sorry to hear that your logistical experience was not straightforward enough. An e-mail containing all the shipping information was sent with your order number. Simply click on this number to track the status of your parcel.

It is also important to note that as Toxik3 is based in France, delivery to Belgium may take slightly longer. Delivery by Colissimo is estimated to take between 2 and 4 working days (excluding weekends), but this does not take into account the time required to prepare your order.

For an order placed on a Wednesday at 4pm, and received the following Wednesday, the delivery time can be considered quite respectable.

If you have any further questions or concerns, please don't hesitate to contact us via chat or email: [email protected]. We're here to help!

Hello Isabelle,

Thank you for taking the time to share your opinion. Our jeans are indeed designed to be comfortable and stretchy, which can feel different from a stiff 100% cotton. This can sometimes come as a surprise, but we hope you enjoy the comfort they offer.

Hello Catherine,

We're sorry you didn't receive your full order. Stock errors can sometimes occur, for which we apologize. We would be delighted to deliver your complete order rather than issuing a refund.

Thank you for your understanding,

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.

Hello Sandra,

Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.

The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.

We hope you enjoy this comfortable alternative!