Customer reviews of Toxik3

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9,0 /10
Overall rating: 9,0 out of 10
Based on 1 912 published reviews

Reviews 2, 3 and 4 stars

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Isabelle C.
Rating: 2 out of 5
following a purchase from 29/12/2023
I made an order that I sent back in a size too big and when I received my order in a smaller size, one of the items was still too big and was not eligible for return. How do I proceed?
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Response from Toxik3
Hello Isabelle,Thank you for writing to us. As detailed on our website, we offer you only 1 free return per order. To make a second return on the same order, please write to us at [email protected]. See you soon?
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Ragna V.
Rating: 4 out of 5
following a purchase from 12/01/2024
Good quality and the shape is good and size is actual size. And fast shipping.
Response from Toxik3
Hello Ragna, ??Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you are pleased with the good quality, accurate sizing, and fast shipping of our products. ?We appreciate your support ! ??
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Colette M.
Rating: 4 out of 5
following a purchase from 04/01/2024
When I placed my order, I couldn't find the fabric composition of the pants. I found the same pants as the one I'm keeping 10 euros cheaper...how is this possible through the manufacturer?
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Response from Toxik3
Hello Colette, Thank you for taking the time to write to us! To answer your question, each boutique is free to display the prices of their choice. It's therefore normal for the prices we display to differ from one boutique to another. ?
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Janick F.
Rating: 4 out of 5
following a purchase from 03/01/2024
I took a pair of jogging jeans.they tended to fall down when I moved.not surprising since the elastic is sewn into the waistband.so I ironed an elastic into the waistband, very easy to do .and perfect, no more problems.
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Response from Toxik3
Hi Janick, We're delighted that you find our jogging jeans comfortable and of high quality! We also appreciate your feedback on the elastic in the waistband. We would recommend that you go one size down next time. And if you have any doubts, please feel free to contact us via our online chat or by e-mail at [email protected]. Have a nice day!
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Fabienne A.
Rating: 4 out of 5
following a purchase from 29/12/2023
I liked one pant out of the two. I'm going to send the other one back.
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Response from Toxik3
Hi Fabienne, We're delighted that you liked one of the pants. However, we understand that the other one did not meet your expectations. If you need any further assistance, please do not hesitate to contact us. We're here to ensure your complete satisfaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
The trousers feel amazing. I am very happy to have discovered Toxik3. However, I am a bit disapointed that the trousers quickly stretched after wearing them for 1 day, so I might have purchased a size to big.
Response from Toxik3
Hello Karen,We are delighted that you find our pants sensational and we thank you for discovering Toxik3. However, we understand your disappointment with the rapid extensibility of the pants after a day of use. This can indeed happen, especially when you choose a larger size in our stretch models.To guarantee the best shopping experience, we recommend that you contact us via online chat or email. Our team will be happy to provide you with personalized advice on the choice of sizes for certain items and to assist you as best as possible.We appreciate your return and are determined to offer you complete satisfaction. ??
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Sophie D.
Rating: 4 out of 5
following a purchase from 26/11/2023
The product ??, but the delivery, 7 days I waited for it to arrive.
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Response from Toxik3
Hi Sophie,We are delighted that you were satisfied with the product, and we appreciate your positive feedback. We understand that the 7-day delivery time was longer than expected, and we are taking note of your experience to improve our services. If you have any other comments or specific concerns, please let us know. We're here to help. ??
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Krin P.
Rating: 2 out of 5
following a purchase from 11/12/2023
I'm disappointed, no 46 for some jeans, like the Atik metallic coated jeans.
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Response from Toxik3
Hi Krin,We take your comment regarding the unavailability of size 46 for certain jeans, including the Atik Metallic Coated Jeans, under advisement. We regret that this has affected your shopping experience. We are constantly adjusting our stock and take your feedback into consideration to improve our offering.If you have any further questions or if we can assist you in any other way, please do not hesitate to contact us. We appreciate your feedback. ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2023
Delivered quickly and as expected
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Response from Toxik3
Hello Mary,We are delighted to read that your order was delivered quickly and met your expectations. Your satisfaction is our priority, and we are grateful for your positive feedback. ??
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Maryline P.
Rating: 4 out of 5
following a purchase from 27/11/2023
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Response from Toxik3
Hi Maryline, Thank you so much for your positive feedback on the great fit of our product! We're so glad you appreciate our attention to detail. If you have any other feedback or questions, please let us know. We're here to make your experience even better. ??
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Naïke R.
Rating: 4 out of 5
following a purchase from 29/11/2023
Great but rubs off too much on other clothes
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Response from Toxik3
Hi Naïke, We're delighted that you like our products. However, we are sorry to hear that the pants are rubbing off on your other clothes. We encourage you to carefully consult the labels and care instructions provided with the jeans, as well as on our website. This detailed information will help you to know how to wash your jeans without the risk of discoloration on other garments. If you have any further questions or need assistance, please do not hesitate to contact us. We're here to help. ??
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Karine D.
Rating: 3 out of 5
following a purchase from 27/11/2023
The first pair of jeans I bought before blackfriday were impeccable, but the 2nd pair I bought during the blackfriday promotion were of poor quality (especially the button and zipper), so I'm going to return them.
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Response from Toxik3
Hello Karine, Thank you for sharing your experience with our products, and we're sorry to hear that the second pair of jeans you purchased during Black Friday did not meet your expectations in terms of quality, and we sincerely regret any inconvenience this may cause you. To ensure your complete satisfaction, we encourage you to return the product. We appreciate your understanding and trust in our brand. ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2023
Product meets my expectations but size a little large compared to my usual size. Fast delivery
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Response from Toxik3
Hello Doume, We're delighted that the product met your expectations and that delivery was quick. To ensure the best possible experience, we recommend that you consult our size guide before your next purchase. You can also contact us via our online chat or by e-mail at [email protected] for further assistance... This will help you choose the size best suited to your preferences. We appreciate your feedback and look forward to serving you again soon. ?
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Emilie G.
Rating: 4 out of 5
following a purchase from 24/11/2023
Newly discovered brand. Choice, quality pants, fair prices.
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Response from Toxik3
Hi Emilie, We're delighted that your recent discovery of our brand has been a positive one! See you soon for a new shopping experience with us.?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2023
Top pants! Love them! But the waist is a little too low for me. Will the next pair be high waisted?
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Response from Toxik3
Hi Val,We're delighted to hear that you love the pants! It's great to hear that you're happy with the quality. We take note of your preference for a high waist and would be delighted to help you find the perfect model for your next purchase.À bientôt??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2023
Good quality, choice, small sizes and they fit (1 exception out of the 4 pants ordered, which did not fit despite being the right size).
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Response from Toxik3
Hello Euge,Thank you for your positive feedback on the quality of our products. Regarding the exception you encountered with one of the sizes, we recommend that you carefully consult our size guide when making your next purchases. If necessary, don't hesitate to contact us before placing your order, or if you prefer, you can make an exchange to obtain the correct sizes.
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Amandine B.
Rating: 2 out of 5
following a purchase from 10/11/2023
Lack of detail and speed in processing the order.
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Response from Toxik3
Hello Amandine,Thank you for your comments regarding the details and processing speed of your order. Your feedback is important to us, and we are taking note of your comments to improve our service. Your feedback is important to us, and we take note of your comments to improve our service. For any additional information or necessary adjustments, please do not hesitate to contact us via online chat or by e-mail at [email protected] day!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
I discovered this denim brand in a village store. I was immediately won over. So I went to the website to find the same pair. I thought I'd found it on the basis of shape and composition, as I no longer had the original label. But once I received it, the composition of the jeans on the label didn't match the description on the website. Next time I'll check before washing.
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Response from Toxik3
Hello Cécile,Thank you for sharing your experience with our jeans brand. We are delighted that you have been won over, even if we regret that the composition of the jeans received does not correspond to the one indicated on the site.For your next purchases, please do not hesitate to contact us directly if you are looking for jeans identical to the one you discovered in store. We'll be delighted to help you find the right reference and ensure that your choice matches your expectations.We appreciate your understanding and are here for any further assistance.Beautiful day?
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Martin C.
Rating: 3 out of 5
following a purchase from 11/11/2023
The sizes differ from one product to another and I end up with one pair of pants out of three that is too small. No reply to my e-mail.
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Response from Toxik3
Hello Christine,We're sorry for the confusion regarding sizes. You can make a return or an exchange for the pants that do not fit. We also invite you to carefully consult our product descriptions and size guides to help you make the right choice for your next purchase. Have a nice day?
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Lourdes M.
Rating: 4 out of 5
following a purchase from 10/11/2023
The company is good.good products.but at the time of receiving the package is not at the agreed delivery point.I have to go to pick it up 12 km from my house as they can not deliver it to me ??????
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Response from Toxik3
Hello Lourdes, Thank you for your positive comments about our products. We are sorry for the inconvenience related to the delivery. Please note that delivery management is the responsibility of the carrier, and we recommend that you contact them directly to resolve this issue. Thank you for your understanding.good day!
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Angélique B.
Rating: 2 out of 5
following a purchase from 02/11/2023
I placed an order and my package still hasn't arrived! It would be lost and they have to send me another one. I find that this delivery takes an enormous amount of time.
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Response from Toxik3
Hello Angélique,We are very sorry to hear that your package has still not arrived, and we understand your frustration in this regard.We invite you to contact the carrier of the package for more information on the current location by providing your tracking number. In addition, please feel free to contact us via online chat to better handle the situation on our end. We remain available if needed. ??
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Anne-laure P.
Rating: 4 out of 5
following a purchase from 06/11/2023
Jeans a little big and no tracking of the order, it arrived at the linked I was told in the course of delivery
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Response from Toxik3
Hello Anne-Laure,We appreciate your feedback on the jeans and regret that they are a little large. To remedy this, you have the option of making an exchange. Please go to our website to arrange this.Concerning order tracking, we would like to point out that delivery details depend on the parcel carriers.Thank you and have a nice day???
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Véronique B.
Rating: 4 out of 5
following a purchase from 31/10/2023
I received my skirt, it's a bit big but I'm keeping it anyway. Apart from that I think it's very pretty, comfortable and the length is perfect...
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Response from Toxik3
Hello Veronique,We are delighted that you find your skirt very pretty, comfortable and the perfect length! However, if the size does not fit perfectly, please do not hesitate to make an exchange.Belle journée ??
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Michèle R.
Rating: 4 out of 5
following a purchase from 04/11/2023
Fast delivery The 4 pairs of pants I ordered fit well, but the coated slim-fit pants advertised as Bordeaux turned out to be plum: I was a little disappointed by the color. Too bad I received a welcome e-mail with a 10% discount when I had already confirmed my order without a discount! Very happy with my order and with the cut and quality of the items! I recommend
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Response from Toxik3
Hello Michèle,Thank you for sharing your positive experience with our service.To rectify this, we offer you the possibility of proceeding with a return or exchange to find a product that perfectly matches your expectations, whether in terms of color or cut. Please do not hesitate to visit our website to arrange this.
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De V.
Rating: 4 out of 5
following a purchase from 22/10/2023
I don't like the point Relay delivery system. I prefer delivery to my workplace, even if I have to pay for it. I have not seen this option. Otherwise, not good service.merciiii for your quick reply and your proposal for delivery to my work address. I accept this solution with great pleasure. I accept this solution with great pleasure.)
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Response from Toxik3
Hello Nathalie,We're sorry that the Relay delivery system didn't work for you. To ensure a better experience, we would like to suggest that you use your workplace as your delivery address in the future. This will enable you to receive your orders directly at your workplace. We hope this option meets your preferences...?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2023
Delighted with my products, the only drawback is that the crocodile-skin pants are hand-washable only, as the label specifies. This is not noted on the site!
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Response from Toxik3
Hello Julie,Thank you for sharing your satisfaction with your products. We understand your concern regarding the washing instructions for the crocodile skin pants.We would like to point out that for each item, we have set up care tips on our site, providing detailed information on how best to care for our products.If you have any further questions or need assistance, please do not hesitate to contact us. We're here to help.
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Tanja V.
Rating: 2 out of 5
following a purchase from 27/10/2023
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Response from Toxik3
Hallo Tanja,Het spijt ons echt dat je je bestelling nog niet hebt ontvangen.For more information about the delivery status you can contact us via our online chat or via [email protected] the order has already been shipped, we also suggest you to contact the shipper who is responsible for the package to get the necessary information for the contract, we are here to help you and to solve this situation as soon as possible. Tot ziens!
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Rancon B.
Rating: 2 out of 5
following a purchase from 03/11/2023
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Response from Toxik3
Hello Brigitte,We are sorry to hear that the delivery time was longer than expected. We understand your frustration. It is important to note that delivery times are not managed by us, but by our partner carriers. We advise you to contact them directly for more information about your next deliveries. Thank you for your understanding. ??
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2023
Very comfortable pants that fit very well, but the waistband button broke after 3 uses - too bad.
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Response from Toxik3
We thank you for your valuable feedback, and are delighted to hear that you like the pants. However, we are equally sorry to hear that the button on your leatherette pants has broken. To help us better understand the situation, we'd like to get more details from you. We will contact you by email at [email protected].
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2023
Delivery times are acceptable. The jeans are nice but the size is a bit big and the color, announced as dark, is not too dark! The return is complicated because it is done by QR code. Do you think everyone has the possibility?
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Response from Toxik3
Hello Jani,Thank you for taking the time to give us your feedback.You can also make a return or exchange directly on our site.Our team remains available if needed by email and via online chat if needed.Beautiful day!
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Anne T.
Rating: 3 out of 5
following a purchase from 06/10/2023
The return conditions are not clear, I'm still waiting for the document to send back with the order (item too small).
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Response from Toxik3
Hello Anne,We regret that you have encountered complications with the return of your order. We understand your frustration and would like to provide you with some clarification.All information regarding returns is indeed clearly presented on our site, in the "Make a return," section located at the bottom of the page. Our team is also available to address your concerns and guide you through the returns process.We also handle messages sent via e-mail and online chat and are ready to assist you in resolving any issues you may encounter while making a return or to answer any other questions you may have. Our goal is to provide you with a satisfying customer experience, and we're here to help.Please don't hesitate to contact us if you need further assistance. We are committed to resolving your concerns in an efficient manner.Thank you and have a nice day.
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Isabelle
Rating: 4 out of 5
following a purchase from 06/10/2023
Product corresponds to my expectations
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Response from Toxik3
Hello Isabelle,Thank you for your positive feedback! We are delighted to hear that the product met your expectations and that you appreciated our fast delivery. Your satisfaction is our priority, and we are always here to offer you quality products and an efficient delivery service!
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Valérie F.
Rating: 4 out of 5
following a purchase from 29/09/2023
My purchase met my expectations. Thank you very much!
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Response from Toxik3
Hello Valérie,We are delighted to see that your purchase meets your expectations. Our main objective is to satisfy you. If you have any further needs or questions, please do not hesitate to contact us. Thank you for your trust and support!
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Cindy L.
Rating: 3 out of 5
following a purchase from 24/09/2023
I ordered from this site thinking I'd pay less than through an intermediary store... but I'm disappointed to have paid 50 euros for jeans (initial price 55 but I got 10% for my first order) when I found the same pants, with the same reference in a store at 32.99. The difference is just enormous. Otherwise, they're pleasant to wear and fit well.
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Response from Toxik3
Hello Cindy,Thank you for sharing your shopping experience with us. We're delighted to hear that you like the jeans you ordered in terms of comfort and size, but we also understand your disappointment with the price.Each store has the freedom to apply its own prices for its items based on a variety of factors, including operating costs, product quality, current promotions, etc. This is why there may sometimes be price differences between identical or similar items sold elsewhere. We thank you for your support as a customer. Your purchase helps support our business, enabling us to continue to offer quality products and exceptional service.Thank you and have a great day.
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Celine D.
Rating: 4 out of 5
following a purchase from 26/09/2023
FastGood quality product as pictured
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Response from Toxik3
Hello Celine,Thank you very much for your positive feedback! We're delighted to hear that your purchasing experience was swift and that the quality of the product matches your expectations, as well as being in line with the photo.Our customers' satisfaction is our main concern, and we always strive to provide quality products and efficient service. Your comment encourages us to persevere on this path. Have a wonderful day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
Quality product, well cut, fast delivery ?
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Response from Toxik3
Hello Stéphanie,Thank you so much for your positive feedback! We are delighted that you are satisfied with your experience with our product. Quality, fit, and speed of delivery are very important to us, and we are delighted that we were able to meet your expectations.Your satisfaction is our priority, and we are committed to continuing to offer you quality products and fast delivery service with every order. Thank you again and have a wonderful day!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/09/2023
I didn't receive the model I ordered, and when I came to exchange it, it was sold out. I didn't have the opportunity to choose another model, so I opted for a refund, but I won't be reimbursed for the shipping costs. I would have liked to be able to change the model without having to place a new order and pay the shipping costs again.
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Response from Toxik3
Hello Véronique, thank you for taking the time to send us your comments. We sincerely apologize for the shipping error. You have acted wisely in contacting us regarding this matter, as it is indisputable that you should not bear the shipping costs. In order to provide you with a better experience in the future, and to ensure a rapid response to any questions you may have, we would like to remind you that we provide an online chat service on our website, as well as a dedicated e-mail address for our customers, "[email protected]". We are particularly responsive to these communication channels. ps: delivery is currently free until the end of the month.
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Magali D.
Rating: 4 out of 5
following a purchase from 03/09/2023
Very good quality jeans, exactly what I wanted.
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Response from Toxik3
Hello Magali,We're delighted to hear that our product has met your expectations perfectly! Thank you for your confidence and for your positive feedback.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2023
fast, correct delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
Nickel pants for the sizes and very pleasant, fast delivery but a little expensive anyway - you have to see how long they last!
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