Hello Christine, Thank you very much for your positive feedback! Your satisfaction is our priority, and we're delighted to hear that your shopping experience with us was swift and in line with the product descriptions.Bonne journée, L'équipe TOXIK3 ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
I found out about this brand through my store and as I no longer had this model already taken from it, I decided to order them as they fit too well (bermuda shorts).
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Response from Toxik3
Hello,Thank you for sharing your experience with our brand! We're delighted to hear that you discovered our brand through your local store and that you were satisfied with the bermuda model.We constantly strive to offer quality products and we're happy to see that our bermuda shorts fit you so well.Have a nice day, The TOXIK3 team???
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Lara B.
Rating: 4 out of 5
following a purchase from 29/05/2023
Good transaction but a small problem with the order status update. The site doesn't update the order status, so we don't know whether the order has been confirmed, prepared and dispatched.
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Response from Toxik3
Hello Lara, Thank you for sharing your buying experience. We are happy to hear that your transaction went smoothly. We understand how important it is for our customers to be able to track the progress of their order, from confirmation to preparation and shipping. We take your feedback very seriously and will work to improve communication around order tracking. We will endeavor to provide more frequent and clearer updates on the status of your order in the future.Have a nice day, The TOXIK3 Team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2023
Pleasant discovery of this site...Great selection of items, fast shipping, careful packaging...I will continue to be interested ...
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Response from Toxik3
Hello,We sincerely thank you for your continued support and interest in our site. We will strive to maintain the quality of our services and continue to provide you with a pleasant experience.Good day, The TOXIK3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Fast delivery, nice quality, nice color ( purple)Size a little tight, but stretches Overall: good
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Response from Toxik3
Hello,Thank you very much for taking the time to share your purchase experience with us. We are delighted to hear that you appreciated our fast delivery and that you were pleased with the quality of our product, especially the pretty purple color you chose.Regarding the size, we understand your feedback that it may be a little tight. However, we are happy to inform you that our jeans are designed with a stretch fabric, which ensures a better fit and greater comfort. We're delighted that you've noticed this feature.have a nice day, The TOXIK3 Team ??
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Xp B.
Rating: 4 out of 5
following a purchase from 16/05/2023
The customer service replied very quick and accurate on my questions about the width of the flare after shortening 5 centimeter of the jeans! Very soft and comfortable fabric and the size 36 was perfect!
Response from Toxik3
Hello, Glad to know that you are satisfied with our products! Thank you for your review, it touches our hearts. Have a nice day, The Toxic3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2023
Good price and quality and expected delivery time.
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
J
Jennifer E.
Rating: 4 out of 5
following a purchase from 14/05/2023
Satisfied with the product and delivery. I would definitely order again!
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
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Corinne A.
Rating: 4 out of 5
following a purchase from 28/04/2023
1st order on the site, the Article corresponds exactly to the photograph and of good quality, fast delivery
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
S
Suzanne V.
Rating: 4 out of 5
following a purchase from 30/04/2023
pants meeting my expectationsbut delivery time a little long
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Response from Toxik3
Hello, Glad to know you are satisfied with our products!?? Good day, The Toxik3 team ??
M
Marie-jose M.
Rating: 4 out of 5
following a purchase from 04/05/2023
Fast deliveryConforms to orderSize a little smallPackaging very neat
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/04/2023
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Response from Toxik3
Hello,We are sorry to hear that you have experienced problems with the shape of the jeans after the first wash. We strive to select high quality materials for our products to ensure optimum durability, however, it is possible that variations in care, washing techniques or other factors may affect the shape of a garment, even if it is of good quality. We recommend that you carefully follow the washing instructions supplied with the jeans to minimize any risk of distortion.Have a nice day, The TOXIK3 team
C
Carels M.
Rating: 4 out of 5
following a purchase from 19/04/2023
When my order was delivered, a pair of pants was missing. The pants were sent immediately.
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Response from Toxik3
Hello, Thank you for your opinion. ?? Good day, The Toxik3 team ??
J
Jousse C.
Rating: 4 out of 5
following a purchase from 25/04/2023
Well-fitting, comfortable jeans. For petite girls like me, these tops (156)cm in length are perfect.
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
F
Florence P.
Rating: 2 out of 5
following a purchase from 27/04/2023
I always take the same size pants and this time the jeans I chose are too small, whereas the jeans I bought recently still fit. What's more, the quality of the fabric has nothing to do with it. What's the problem?
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Response from Toxik3
Hello,We're sorry to hear that the jeans you've chosen don't meet your expectations. We understand that this can be frustrating, especially if you have purchased the same size pants from us in the past.Our production team strives to maintain high quality standards for all our products, however it is possible that there has been a variation in the fit or size of this particular pair of jeans. It is also possible that the fabric used for these jeans is different from that used for the pants you have recently purchased, which could explain the difference in size and fabric.We care about your satisfaction and would like to help you find a solution. We can offer you to return the jeans for an exchange or refund, or if you prefer, we can help you find another size that might fit better.Please don't hesitate to contact us with your preferences, we'll be happy to help.Good day,The TOXIK3 team ??
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2023
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Response from Toxik3
Hello, We understand that you are anxiously awaiting your order. Delivery times may vary depending on a number of factors, including public holidays. We hope that despite this experience, you will continue to trust us for your future purchases. Good day, The TOXIK3 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2023
Jeans that match the presentation and my expectations. Perfect fit, beautiful color Good value for money
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/03/2023
The jeans are beautiful and really comfortable in the waist (which is rare). But unfortunately they were too short for me (I'm very tall), so I had to return them. Customer service is very good and responsive.
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Response from Toxik3
Hello, Thank you for your opinion, it touches our hearts. Do not hesitate to contact us via our chat on our website, if you have a question before ordering. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
D
Denise F.
Rating: 4 out of 5
following a purchase from 18/03/2023
Jeans are great! Really comfortable and perfect fit. Fast delivery
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Response from Toxik3
Hello Denise, delighted to hear that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2023
The jeans are very nice but for me too tight in the waist.
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Response from Toxik3
Hi Jeannette, Thanks for your feedback! POKA tapered jeans are 100% cotton, so they don't stretch at all, which can sometimes make them feel too tight. Don't hesitate to contact our after-sales service before ordering, we'll be able to advise you according to your desires! Good day, The Toxik3 team?
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/03/2023
Beautiful items, but the sizes don't correspond at all to reality, which is a shame. Responsive customer service, serious site
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
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Caroline S.
Rating: 4 out of 5
following a purchase from 19/02/2023
The jeans are well cut and have a nice silhouette, but the inner seams in some places sting on the skin (at the belt loops and crotch). I'll try another model to see if the seams are softer next time...
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Response from Toxik3
Hello Caroline, Thank you for your feedback! We're really sorry to hear about the stinging sensation on your skin. This shouldn't happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon, The Toxik3 team ??
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Barroero F.
Rating: 2 out of 5
following a purchase from 25/02/2023
Unequal sizes. I had already ordered a pair of pants in 40 which were fine. I recommend a pair of jeans in size 40, but they're too small! As I had removed all the labels, convinced that they would fit, I was unable to return them.
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Response from Toxik3
Hello, I'm sorry the item doesn't fit. Your first order was one of our iconic, high-waisted solaria pants, the best in terms of comfort. The second one is a skinny jean with a stretch effect, but it's still a very, very tight jean. So the feeling is completely different. You have to trust both the cut and the material. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We can help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
T
Tiziana R.
Rating: 4 out of 5
following a purchase from 17/02/2023
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
F
Florence D.
Rating: 2 out of 5
following a purchase from 11/02/2023
The item ordered does not suit me. Incredibly long return and refund times
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Response from Toxik3
Hello Florence. I'm sorry the item didn't fit and that your experience was so bad. From Belgium to France it is normal that the return time is longer than in the local store... Your "return" parcel arrived in France on Friday February 24. As the team doesn't work at weekends (apart from logistics), you'll have to wait until the beginning of the week for your refund. We'll hurry, we promise!
E
Evelyne G.
Rating: 4 out of 5
following a purchase from 08/02/2023
I'm very happy with the 2 pairs of pants I received, with one small problem: a seam that's coming undone.
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Response from Toxik3
Hello Evelyne, Thank you for your feedback! We're really sorry about the seam coming undone. This should not happen, customer satisfaction is our priority. As a reminder, returns are free of charge. You can also contact us via our online chat module. Or, if you prefer, by email: [email protected]. See you soon,The Toxik3 team ??
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Chantal C.
Rating: 4 out of 5
following a purchase from 21/02/2023
I find the pants pretty and the price not too expensive but I found that I had trouble finding the right size otherwise it's fine. Shipping is fast.
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Response from Toxik3
Hello Chantal, We understand that it can be difficult to choose without trying. From now on, for new models, we will add the size of the leg height of the jeans on the product sheet in the "Cut and detail" tab. Don't hesitate to contact us via our website chat, we'll be able to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2023
Pants size is underestimated; allow one size larger than actual size.
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Response from Toxik3
Hello Charlotte,Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
I
Ilse
Rating: 4 out of 5
following a purchase from 30/01/2023
smooth delivery Though no return form
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
Delivery good.product good
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
M
Muriel B.
Rating: 2 out of 5
following a purchase from 22/01/2023
mondial relay is a long way from my home in a problematic area. i have no choice between different places to receive my parcel.
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Response from Toxik3
Hello Muriel, We totally understand your problem. But unfortunately, it's out of our hands... We don't yet have access to the Mondial Relay service, which allows our customers to choose the relay point they prefer. We hope you were able to pick up your order and that you enjoyed it... Have a nice day!
C
Christiane S.
Rating: 4 out of 5
following a purchase from 18/03/2022
Hello, I bought a pair of jeans in March 2022. I no longer have the invoices. Could you give me the reference. Does it still exist?
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Response from Toxik3
Hello, I was looking for the slim push-up Jogg Jeans, they don't exist anymore but we have very similar ones like the Alexa Jogg Jeans for maximum comfort! ??? https://www.toxik3.com/products/jean-jogg-push-up-alexa?_pos=3&_psq=jean+jo&_ss=e&_v=1.0&variant=43322157826296We are also at your disposal on the online chat module of our website. Or, if you prefer, by email: [email protected], to help you find the model that's right for you. Good day, The Toxik3 Team ?
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Maria C.
Rating: 4 out of 5
following a purchase from 15/01/2023
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
H
Hilde S.
Rating: 2 out of 5
following a purchase from 18/01/2023
I can't find anywhere where I can return the product.I have 2 pairs of pants that were not good,I want to return them.BUT TO WHICH ADDRESS CAN I SEND THEM????then you can also refund me the money.I was able to print out the return slip.PLEASE ANSWER PLEASE ????
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Response from Toxik3
Hello,If you use the return label, please stick it on the package and hand it over without paying.Otherwise, return with the carrier of your choice to:Fashion City - Toxik3 (lot 47 bis), 8/10 Rue de la Haie Coq - 93300 Aubervilliers. FRANCEAll information here: https://www.toxik3.com/pages/f-a-qGoedendag,Het Toxik3 team ??
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Doriane L.
Rating: 4 out of 5
following a purchase from 20/12/2022
Commender 2 jeans one arrived a little damaged
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Response from Toxik3
Hello Doriane, We are very sorry. This should not happen, customer satisfaction is our priority. Returns are free of charge. Please feel free to contact us via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better, if you'd like to make an exchange. See you soon. The Toxik3 team ??
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Leroux L.
Rating: 4 out of 5
following a purchase from 15/12/2022
Matching order, prompt and careful shipment.
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Response from Toxik3
Hello Lise, We're delighted to hear that you're satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Lovely, form-fitting pants in great colors.
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Response from Toxik3
Hello, delighted to know that you are satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
N
Nadine B.
Rating: 4 out of 5
following a purchase from 26/11/2022
Not disappointed with the quality of the product, on the contrary, I am delighted with Toxik3 and would recommend it without hesitation.
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Response from Toxik3
Hello Nadine,We're delighted to hear that you're satisfied with our products! Thank you for your opinion, it touches our hearts. ?? Good day, The Toxik3 team ??
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L P.
Rating: 4 out of 5
following a purchase from 15/11/2022
Quality product and fast delivery
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Response from Toxik3
Hello, Thank you for taking the time to leave a review, it means a lot to us! We're delighted to hear that your pants suit you so well. ??beautiful day, the Toxik3 team ??
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Ana- C.
Rating: 4 out of 5
following a purchase from 29/10/2022
Hello,I am satisfied with the clothes I bought from your website. And I will confidently recommend this site.
Response from Toxik3
Hello, Thank you for your review ! We're glad to hear you're happy with your order. Have a good day, The Team Toxik3 ??
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