Customer reviews of Toxik3

Hello Nancy,

Thank you for taking the time to share your feedback. We are sorry to learn that your order did not meet your expectations. Your feedback is valuable, and we will closely examine this situation to improve our service. Please do not hesitate to contact us directly to resolve this issue.

Best regards,
The Toxik3 team

Hello,

Thank you for your message.
We are sorry to hear that you did not receive the right color of pants, and that you are disappointed with your experience.

After checking, we did not find any message from you in our inbox. Did you write to the following address: [email protected]

Hello Marie,

Thank you for taking the time to share your feedback. We understand that return fees can be frustrating.

After several abuses, we ask for a contribution of €3 towards return costs for France and Belgium, in order to continue providing you with quality service.

We sincerely thank you for your understanding.
The Toxik3 team.

Hello Mireille,


We have received your message regarding your return request for two of the products from your order, and we completely understand your concern about not having received a response after 5 days, especially with the 14-day deadline.

We would like to inform you that our services were exceptionally closed for summer holidays from July 14 to July 20 inclusive. This information was communicated on our site. During this period, we unfortunately could not process return requests instantly.

Upon our return on Monday, July 21, we resumed processing all requests, including return forms. We have of course taken into account the 7 days of our closure: your 14-day return period will be adjusted accordingly so as not to penalize you.

Best regards,
The Toxik3 team

Hello Lacroix,

Thank you for taking the time to share your experience. We are sorry to hear that you did not receive the desired color. Your satisfaction is our priority and we hope to resolve the situation quickly for you.

Best regards,
The Toxik3 team

Hello, thank you for your feedback. At Toxik3, we process and prepare orders as soon as payment has been confirmed in order to guarantee rapid dispatch. Your order placed on November 23 was dispatched promptly and delivered on November 27, 4 days after your purchase. We strive to offer a fast and transparent service, and your feedback is important to us as we continue to improve.

Hello Sandra,

Thank you for sharing your opinion of the Jogg Jean. This model is indeed not a classic jean, as indicated by its name "Jogg", inspired by the word "jogging" to emphasize its exceptional comfort.

The fabric is thinner, softer and barely noticeable, unlike ordinary jeans, which are often "rougher" when made from 100% cotton.

We hope you enjoy this comfortable alternative!

Hello Charlotte 🩵
Thank you for taking the time to let us know about your experience. We are sorry to hear that the jeans you ordered were too big and that you have not yet received the correct size.

We would like to inform you that returns may take some time to be received by our service department. In addition, deliveries may be slightly delayed due to the summer vacations and the Olympic Games in Paris.

We do our best to ensure that you receive your parcel as quickly as possible. Please do not hesitate to contact us by e-mail at [email protected] or via our online chat for further assistance!

Hello Elsa,
We're sorry the article didn't live up to your expectations. The Atik jeans are one of our bestsellers. As far as the jeans with shiny inserts are concerned, it's sometimes difficult to render such special elements in photos, which may explain your disappointment.

We do our best to represent our products as accurately as possible. We invite you to contact us should you have any further questions or require assistance. Your satisfaction is our priority, and we look forward to serving you again in the future.

Hello Emmanuelle, thank you for taking the time to write to us.☺️ Concerning returns, when an item does not suit you, you can directly access the return/exchange form on our site. If you encounter any problems in the process, please contact us by e-mail at [email protected] or via our online chat 🙂

Hello Ilana, thank you for your feedback! ☺️ We'd still like to tell you that if your order doesn't meet your expectations, you can always proceed with a return or exchange 🙂 If in doubt, don't hesitate to contact us via our online chat or by email for better assistance! Best regards. 💙

Hello Marie, thank you for your feedback! ☺️ We are sorry to hear that your order did not meet your expectations. 😕 Please feel free to make a return or exchange on your items. We also recommend that you contact us by email or via our online chat for better assistance with your next orders on our site! ☺️💙

Hello Isabelle, Thank you for taking the time to write to us! We're sorry to hear that the color of the pants doesn't match your expectations... It's possible that the photos of this type of product are slightly altered by camera lights and flash... Thank you in advance for your understanding... See you soon!

Hello Isabelle,Thank you for writing to us. As detailed on our website, we offer you only 1 free return per order. To make a second return on the same order, please write to us at [email protected]. See you soon?

Hi Krin,We take your comment regarding the unavailability of size 46 for certain jeans, including the Atik Metallic Coated Jeans, under advisement. We regret that this has affected your shopping experience. We are constantly adjusting our stock and take your feedback into consideration to improve our offering.If you have any further questions or if we can assist you in any other way, please do not hesitate to contact us. We appreciate your feedback. ??

Hello Amandine,Thank you for your comments regarding the details and processing speed of your order. Your feedback is important to us, and we are taking note of your comments to improve our service. Your feedback is important to us, and we take note of your comments to improve our service. For any additional information or necessary adjustments, please do not hesitate to contact us via online chat or by e-mail at [email protected] day!

Hello Angélique,We are very sorry to hear that your package has still not arrived, and we understand your frustration in this regard.We invite you to contact the carrier of the package for more information on the current location by providing your tracking number. In addition, please feel free to contact us via online chat to better handle the situation on our end. We remain available if needed. ??

Hallo Tanja,Het spijt ons echt dat je je bestelling nog niet hebt ontvangen.For more information about the delivery status you can contact us via our online chat or via [email protected] the order has already been shipped, we also suggest you to contact the shipper who is responsible for the package to get the necessary information for the contract, we are here to help you and to solve this situation as soon as possible. Tot ziens!

Hello Brigitte,We are sorry to hear that the delivery time was longer than expected. We understand your frustration. It is important to note that delivery times are not managed by us, but by our partner carriers. We advise you to contact them directly for more information about your next deliveries. Thank you for your understanding. ??

Hello Véronique, thank you for taking the time to send us your comments. We sincerely apologize for the shipping error. You have acted wisely in contacting us regarding this matter, as it is indisputable that you should not bear the shipping costs. In order to provide you with a better experience in the future, and to ensure a rapid response to any questions you may have, we would like to remind you that we provide an online chat service on our website, as well as a dedicated e-mail address for our customers, "[email protected]". We are particularly responsive to these communication channels. ps: delivery is currently free until the end of the month.

Hello Géraldine, We're sorry that you didn't receive any of our automatic emails, as we don't usually do that, but we're still a little disappointed with this score? On the other hand, we were very responsive to your requests by email and on the online chat. Good day, the Toxik3 team.??

Hello,Thank you for taking the time to share your review regarding your delivery experience. First of all, we would like to sincerely apologize for the delay in delivery you experienced and the inconvenience this may have caused.We fully understand that you would have preferred the package to be delivered directly to your home, which would have been more convenient for you. Unfortunately, it appears there was a problem with the delivery process which resulted in the item having to be collected from the delivery depot.We take your feedback very seriously and will investigate this delivery issue to understand what happened and prevent it from happening again in the future.Good day,The TOXIK3 team

Hello,We are sorry to hear that you have experienced problems with the shape of the jeans after the first wash. We strive to select high quality materials for our products to ensure optimum durability, however, it is possible that variations in care, washing techniques or other factors may affect the shape of a garment, even if it is of good quality. We recommend that you carefully follow the washing instructions supplied with the jeans to minimize any risk of distortion.Have a nice day, The TOXIK3 team

Hello,We're sorry to hear that the jeans you've chosen don't meet your expectations. We understand that this can be frustrating, especially if you have purchased the same size pants from us in the past.Our production team strives to maintain high quality standards for all our products, however it is possible that there has been a variation in the fit or size of this particular pair of jeans. It is also possible that the fabric used for these jeans is different from that used for the pants you have recently purchased, which could explain the difference in size and fabric.We care about your satisfaction and would like to help you find a solution. We can offer you to return the jeans for an exchange or refund, or if you prefer, we can help you find another size that might fit better.Please don't hesitate to contact us with your preferences, we'll be happy to help.Good day,The TOXIK3 team ??

Hello, We understand that you are anxiously awaiting your order. Delivery times may vary depending on a number of factors, including public holidays. We hope that despite this experience, you will continue to trust us for your future purchases. Good day, The TOXIK3 team