Hello Catherine,
Thank you for taking the time to leave your feedback on our Toxik3 site.
We are sorry to hear that the sizes have not always met your expectations. Indeed, sizes can vary depending on the models, cuts, and materials used.
If you have any doubts or questions during your next order, please do not hesitate to contact us via the online chat available on our site — our team will be happy to assist you.
See you soon,
The Toxik3 team
K
Karla R.
Rating: 3 out of 5
following a purchase from 12/06/2025
The fabric is not denim! They are more like thin summer pants.
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Geraldine D.
Rating: 3 out of 5
following a purchase from 03/04/2025
I ordered and processed the order and one pair of pants was not available, stock issue
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Response from Toxik3
Dear Géraldine,
Thank you for taking the time to share your feedback. We are sorry to hear that your order was not fully available due to a stock issue, and we are working to improve our management to avoid such situations in the future. Your feedback is valuable, and we hope to provide you with a better experience on your next order.
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Laetitia A.
Rating: 3 out of 5
following a purchase from 25/03/2025
The skirt is very beautiful. However, I took a size 34 and it is too big. I really liked the cut and didn't want to return it. I had to go see a tailor to remove a size and a half.
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Response from Toxik3
Hello Laetitia,
Thank you for your constructive feedback! We are delighted that you like the skirt. We are sorry to hear that the size did not fit and that you had to consult a tailor. Your feedback is valuable and will help us improve our size indications in the future.
Please feel free to reach out to us if you have any other comments or questions!
Best regards,
The Toxik3 team
C
Christine P.
Rating: 3 out of 5
following a purchase from 17/03/2025
Error from Toxik3 regarding the sending of an article.
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Response from Toxik3
Hello Christine,
Thank you for taking the time to share your feedback. We are sorry to hear that there was an error in the shipment of your item and we are committed to resolving this issue as soon as possible.
F
fabienne H.
Rating: 3 out of 5
following a purchase from 02/03/2025
I took my usual size, the perfecto is way too big, I returned it, I am waiting for the refund.
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Response from Toxik3
Hello Fabienne,
Thank you for taking the time to share your feedback. We are sorry to hear that the size of the perfecto did not suit you and that you experienced inconveniences with your order. Your feedback is very important to us, and we strive to always improve our customers' satisfaction. We hope that your refund has been processed quickly and remain at your disposal for any other questions or assistance you may need.
Best regards,
The Toxik3 team
P
PINAULT N.
Rating: 3 out of 5
following a purchase from 02/03/2025
Order received very quickly. The quality is nothing to complain about. But I should have taken a tighter jean (slip). For me, it is a bit too loose from the knee to the ankle. Loose.
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Response from Toxik3
Hello PINAULT,
Thank you for taking the time to share your feedback on your order at Toxik3. We are delighted to hear that you received your order quickly and that you are satisfied with the quality. We understand your comment regarding the size of the jeans and encourage you to consult our size guide for future orders. Please feel free to reach out to us if you need any further advice.
Best regards,
The Toxik3 team
H
Hilde H.
Rating: 3 out of 5
following a purchase from 25/02/2025
The translation into Dutch is really terrible. Either it stays in French and is not translated. The website also does not work well on my iPhone.
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Cecile B.
Rating: 3 out of 5
following a purchase from 23/02/2025
It was labeled low rise but it's rather high rise, but since it's comfortable I kept it.
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Response from Toxik3
Hello Cécile,
Thank you for your feedback on our Toxik3 site. We are delighted to hear that you find the product comfortable, even if it does not exactly meet your size expectations. Your comments are valuable and will help us improve our descriptions. Please feel free to reach out to us if you have any other remarks or questions.
Best regards,
The Toxik3 team
M
Magali H.
Rating: 3 out of 5
following a purchase from 20/02/2025
I'm waiting for a refund to come back. I'll give you my opinion after my refund.
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Alexis D.
Rating: 3 out of 5
following a purchase from 27/01/2025
Order over €150. One of the products is defective. It costs €12 and customer service only offers me a return at my expense... It's nonsense.
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Katrien P.
Rating: 3 out of 5
following a purchase from 10/02/2025
Satisfied with the product but it always takes a long time to arrive.
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Antonino L.
Rating: 3 out of 5
following a purchase from 09/02/2025
I am not satisfied with the delivery.. I had to pick up my order at the packing station..
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candice D.
Rating: 3 out of 5
following a purchase from 25/01/2025
Beautiful clothes but the returns and refunds... and a site that is not clear at all. Too bad
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Response from Toxik3
Hello Candice,
Thank you for taking the time to share your feedback. We are glad that you love our clothing, but we are sorry to hear that you encountered difficulties with the return and refund process as well as with the clarity of our website. Your comments are valuable and will help us improve our customers' experience. Please feel free to contact us directly if you have any questions or suggestions.
Best regards,
The Toxik3 team
C
Chahrazed M.
Rating: 3 out of 5
following a purchase from 20/01/2025
Size large And return shipping should be free
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Brigitte P.
Rating: 3 out of 5
following a purchase from 23/01/2025
Size does not match too tall and especially too short for people like me who measure 1m70 too bad otherwise the appearance. Looks good
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Gisele A.
Rating: 3 out of 5
following a purchase from 18/01/2025
too big !!!!
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Response from Toxik3
Hello Gisele,
Thank you for taking the time to share your feedback on our site "Toxik3". We are sorry to hear that the size seems too large for you. Your feedback is valuable and will help us improve our offering. Please feel free to share your suggestions to better meet your expectations.
Best regards,
The Toxik3 team
V
Valerie L.
Rating: 3 out of 5
following a purchase from 17/01/2025
N/A
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Jade L.
Rating: 3 out of 5
following a purchase from 10/01/2025
Depending on the jeans of the same brand, the sizes differ... so send back some jeans
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Response from Toxik3
Hello Jade,
Indeed, according to the models, the size may vary slightly, even if they all come from the same brand Toxik3. This is explained in particular by the cut, but also by the material or even the wash. For example, two slim jeans at the same price may be made with different fabrics or have distinct finishes.
Our goal is to offer new items each major season to satisfy as many women as possible, with varied styles, cuts, and finishes.
Do not hesitate to use our online chat if you have any doubts during your next purchase — we will be happy to advise you directly.
Best regards,
A
Annick C.
Rating: 3 out of 5
following a purchase from 07/12/2024
I ordered two pairs of pants in the same size. Neither fit, one is too small and one is too big. I returned them and am waiting for a refund.
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Response from Toxik3
Hello Annick,
Thank you for taking the time to share your feedback on Toxik3. We are sorry to hear that the ordered pants did not suit you. We understand how frustrating it can be to encounter sizing issues. Your feedback is important to us, and we will do what is necessary to improve our size guide. Please feel free to contact us via the online chat for personalized advice.
Best regards,
The Toxik3 team
L
Liliane B.
Rating: 3 out of 5
following a purchase from 08/12/2024
Bjr... I just wanted to swap sizes and take advantage of the discount... And no answer in that sense... I returned the item and now?
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Response from Toxik3
Hello Liliane, we thank you for your feedback. We are sorry to hear that you have not received information regarding the exchange and the discount. We are committed to improving our customer service and would be happy to help you resolve this situation. Please feel free to contact us directly at [email protected] so that we can assist you.
D
Danica L.
Rating: 3 out of 5
following a purchase from 03/11/2024
I have just made an exchange ( too small ) so I will give my opinion when I get the parcel back. Thanks
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Catherine A.
Rating: 3 out of 5
following a purchase from 27/09/2024
Only one pant out of two received. Supposedly they were out of stock, but strangely enough they're still available on the site! Apart from this disappointment, the pants I received were exactly what I expected and the 2nd pair was quickly refunded.
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Response from Toxik3
Hello Catherine,
We're sorry you didn't receive your full order. Stock errors can sometimes occur, for which we apologize. We would be delighted to deliver your complete order rather than issuing a refund.
Thank you for your understanding,
P
Patricia G.
Rating: 3 out of 5
following a purchase from 17/09/2024
Red pants that faded in several places disappointed, because it is comfortable and a nice cut.
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Fanny B.
Rating: 3 out of 5
following a purchase from 21/07/2024
The jeans fit very comfortably, but there was a bad smell coming from them. I didn't like the color either. I made a return.
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Cathy E.
Rating: 3 out of 5
following a purchase from 17/06/2024
Order received on time but sent back because one item was too small and the other badly cut on the right leg.
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Birgit P.
Rating: 3 out of 5
following a purchase from 15/06/2024
The jeans are great, but the delivery service with DPD is terrible. You should consider using a different delivery service so that you get the parcel delivered properly and don't have to run after it. Therefore only 3 stars.
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Catherine C.
Rating: 3 out of 5
following a purchase from 14/05/2024
Not satisfied with the product
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Response from Toxik3
Hello Catherine,
We're sorry that the Hunter side-zip jeans are not to your liking. Its original, rather boyish cut may come as a surprise. We remain at your disposal on our online chat or by email if, in the future, you would like more information on one of our items. We'll be delighted to help you make the right choice.
C
Caroline S.
Rating: 3 out of 5
following a purchase from 02/05/2024
Great jeans great size great quality as pictured
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Christelle A.
Rating: 3 out of 5
following a purchase from 27/04/2024
Bjr, I returned the parcel to you because it was not at all the jeans I ordered. Up to now everything has been OK.
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Annick B.
Rating: 3 out of 5
following a purchase from 22/04/2024
I usually wear a size 42. And the 42 Toxik is way too small. Too bad, it's the biggest size there is.
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grazia V.
Rating: 3 out of 5
following a purchase from 17/04/2024
Unfortunately, I did not receive the tote bag promised with my order.
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Response from Toxik3
Hello Grazia, thank you for your review!💙 We are sorry to hear that you did not receive the tote bag offered with your order.😕 We invite you to write to us by email at [email protected] or via our online chat for better assistance. Thank you and have a nice day.
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nicole O.
Rating: 3 out of 5
following a purchase from 31/03/2024
Very nice material, nice cut but a 38 for me maybe better, next time
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Elisabeth T.
Rating: 3 out of 5
following a purchase from 31/03/2024
Model too small ask for the next size up Thank you
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Dalila W.
Rating: 3 out of 5
following a purchase from 10/03/2024
I'm still waiting for my return label
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Response from Toxik3
Hello Dalila, thank you for your message! ☺️ You can get your return label directly from our website by filling in the form. Here's the link to the returns/exchanges page: https://www.toxik3.com/pages/faire-un-retour
If you have any further questions, please don't hesitate to write to us via our online chat or by email on [email protected]! 💙
P
pascale B.
Rating: 3 out of 5
following a purchase from 29/02/2024
size too big i'm waiting for my refund parcel reshipped 08 03
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Response from Toxik3
Hello Pascale, thank you for taking the time to leave us your review! ☺️ we are very sorry to hear that the size you have chosen does not meet your expectations. 😕 In order to help you find the perfect size, we often advise you to write to us to assist you as much as possible in choosing sizes. For your next purchases, don't hesitate to contact us! We'll always be on hand to assist you! 🥰💙
K
Kitti K.
Rating: 3 out of 5
following a purchase from 02/03/2024
One pair of jeans came in the wrong size, the rest too big. The return process is not so smooth.
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Response from Toxik3
Hello Kitti, thank you for your opinion! ☺️ We are really sorry to hear that you received an article that did not suit you. 😢 We would like to tell you that it is always possible to contact us via our online chat or by email to better assist you during your shopping! Do not hesitate to contact us in case of doubt about a particular item or to have assistance on returns. 🙂
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Marina R.
Rating: 3 out of 5
following a purchase from 24/02/2024
The jeans are beautiful but I encountered logistical problems. I received another size than the one I ordered. And in the same week, I place another order, the size was available and I receive an email saying that it is no longer available ... A little disappointed but I will continue to order on their site because it is quality.
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Response from Toxik3
Hello Marina, thank you for your review! ☺️ We are very sorry to hear that the sizes did not meet your expectations. 😢 It is possible that there was a bug on the site and the stock has not been updated. However, we always take great care to notify you by phone or email in the event of last-minute stock shortages. 🙏 Thank you again for taking the time to write to us and we really look forward to seeing you again on our site!
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SYLVIE G.
Rating: 3 out of 5
following a purchase from 23/02/2024
Hello I bought on your site and the skirt is too small so I returned and sent a message and no response. Thank you
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Response from Toxik3
Hello Sylvie, thank you for your feedback! ☺️ Don't worry about your return, we'll take the time to notify you upon receipt of the package and will proceed with an exchange or refund depending on the option you choose! 👍
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Elisabeth T.
Rating: 3 out of 5
following a purchase from 28/01/2024
Very good quality
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Response from Toxik3
Thank you Elisabeth for your positive feedback.😍 We are pleased that you appreciated the quality of our products. Don't hesitate to come back to us if you have any other needs. See you soon! 💙
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