The first pair of jeans I bought before blackfriday were impeccable, but the 2nd pair I bought during the blackfriday promotion were of poor quality (especially the button and zipper), so I'm going to return them.
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Response from Toxik3
Hello Karine, Thank you for sharing your experience with our products, and we're sorry to hear that the second pair of jeans you purchased during Black Friday did not meet your expectations in terms of quality, and we sincerely regret any inconvenience this may cause you. To ensure your complete satisfaction, we encourage you to return the product. We appreciate your understanding and trust in our brand. ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/11/2023
I discovered this denim brand in a village store. I was immediately won over. So I went to the website to find the same pair. I thought I'd found it on the basis of shape and composition, as I no longer had the original label. But once I received it, the composition of the jeans on the label didn't match the description on the website. Next time I'll check before washing.
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Response from Toxik3
Hello Cécile,Thank you for sharing your experience with our jeans brand. We are delighted that you have been won over, even if we regret that the composition of the jeans received does not correspond to the one indicated on the site.For your next purchases, please do not hesitate to contact us directly if you are looking for jeans identical to the one you discovered in store. We'll be delighted to help you find the right reference and ensure that your choice matches your expectations.We appreciate your understanding and are here for any further assistance.Beautiful day?
M
Martin C.
Rating: 3 out of 5
following a purchase from 11/11/2023
The sizes differ from one product to another and I end up with one pair of pants out of three that is too small. No reply to my e-mail.
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Response from Toxik3
Hello Christine,We're sorry for the confusion regarding sizes. You can make a return or an exchange for the pants that do not fit. We also invite you to carefully consult our product descriptions and size guides to help you make the right choice for your next purchase. Have a nice day?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2023
Very comfortable pants that fit very well, but the waistband button broke after 3 uses - too bad.
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Response from Toxik3
We thank you for your valuable feedback, and are delighted to hear that you like the pants. However, we are equally sorry to hear that the button on your leatherette pants has broken. To help us better understand the situation, we'd like to get more details from you. We will contact you by email at [email protected].
A
Anne T.
Rating: 3 out of 5
following a purchase from 06/10/2023
The return conditions are not clear, I'm still waiting for the document to send back with the order (item too small).
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Response from Toxik3
Hello Anne,We regret that you have encountered complications with the return of your order. We understand your frustration and would like to provide you with some clarification.All information regarding returns is indeed clearly presented on our site, in the "Make a return," section located at the bottom of the page. Our team is also available to address your concerns and guide you through the returns process.We also handle messages sent via e-mail and online chat and are ready to assist you in resolving any issues you may encounter while making a return or to answer any other questions you may have. Our goal is to provide you with a satisfying customer experience, and we're here to help.Please don't hesitate to contact us if you need further assistance. We are committed to resolving your concerns in an efficient manner.Thank you and have a nice day.
C
Cindy L.
Rating: 3 out of 5
following a purchase from 24/09/2023
I ordered from this site thinking I'd pay less than through an intermediary store... but I'm disappointed to have paid 50 euros for jeans (initial price 55 but I got 10% for my first order) when I found the same pants, with the same reference in a store at 32.99. The difference is just enormous. Otherwise, they're pleasant to wear and fit well.
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Response from Toxik3
Hello Cindy,Thank you for sharing your shopping experience with us. We're delighted to hear that you like the jeans you ordered in terms of comfort and size, but we also understand your disappointment with the price.Each store has the freedom to apply its own prices for its items based on a variety of factors, including operating costs, product quality, current promotions, etc. This is why there may sometimes be price differences between identical or similar items sold elsewhere. We thank you for your support as a customer. Your purchase helps support our business, enabling us to continue to offer quality products and exceptional service.Thank you and have a great day.
C
Christine H.
Rating: 3 out of 5
following a purchase from 04/08/2023
Great jeans, no problems with sizing. So no returns so far. It's just the supposed free shipping. I'm not sure I got it on my last order. Too bad
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Response from Toxik3
Hello, We're delighted to hear that you're happy with our jeans and that you haven't had any problems with sizing. Your satisfaction is our priority, and we're pleased that our products meet your expectations. Your satisfaction is our priority, and we are pleased that our products meet your expectations.Regarding free shipping, we regret that you encountered problems with your last order. We apologize for any misunderstanding or confusion that may have arisen regarding this offer. We encourage you to contact us directly so that we can resolve this situation and ensure that you receive the appropriate offer. Good day, The TOXIK3 Team ?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2023
El producto me gusta aún aun no tengo experiencia para opinar sobre la calidad del mismo.Creo que se puede mejorar el plazo de entrega.Hice la compra el 2 de Agosto y ha llegado el 18 de Agosto.
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Response from Toxik3
Good morning, Thank you for sharing your product review. We are glad to hear that you like it, even if you haven't had enough experience yet to judge its quality. We hope the product will continue to satisfy you as you use it more.We understand your concerns about delivery time. We constantly strive to improve our delivery times to provide a better experience for our customers. We would like to apologize for any inconvenience the extended delivery time may have caused in this specific case. We will take your comments into consideration to further improve our services.Good morning, The TOXIK3 team ??
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Gilda F.
Rating: 3 out of 5
following a purchase from 03/08/2023
When I received my parcel, it was the wrong size. Ordered a 38 and received a 36! Exchange request in progress, we'll see what happens next.
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Response from Toxik3
Hello, We're very sorry about the size error in your order. Your satisfaction is very important to us, and we understand how disappointing it can be to receive an item that doesn't meet your expectations. Our team is working hard to resolve this situation quickly and efficiently. If you have any further questions or concerns, please do not hesitate to contact us. Your experience is important to us, and we are here to help you resolve this issue to your satisfaction. Have a nice day, TOXIK3 team?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2023
Disappointed by the push up side which is not push up.the jeans have no hold they slide and the cut of the lower leg is not like on the photos.the color also is not faithful to the photos, we expected red and not burgundy.
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Response from Toxik3
Hello, We sincerely apologize if the push-up side did not meet your expectations. We do our best to provide accurate descriptions of our products, but we understand that expectations can vary from one person to another. As for the fit of the jeans and their cut at the bottom of the leg, we are sorry that it did not correspond to what you expected. Good day, The TOXIK3 team
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Louise D.
Rating: 3 out of 5
following a purchase from 02/06/2023
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Response from Toxik3
Thank you Louise for your informative comment. Indeed, the CAO printed pants are coated to give them a waxed look. Because of this extra layer, the pants have limited elasticity, giving them a very fitted feel. Thank you for taking the time to write this review. Please feel free to get back to us via online chat or e-mail ([email protected]) if you have any questions.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2023
I ordered a pair of jeans. For the order of these jeans was offered a bag, which to my surprise was missing. I'm very disappointed...
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Response from Toxik3
Hello Veronique, Thank you for sharing your shopping experience with us, and we're sorry to hear that you did not receive the bag that came with your jeans order. We understand your disappointment and sincerely apologize for this oversight. We apologize for the inconvenience and appreciate your understanding. Your satisfaction is our priority, and we will do our utmost to remedy this situation and provide you with a positive shopping experience. Good day, The TOXIK3 team ?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2023
Although I love the pants, unfortunately they wear out very quickly and get holes in them :( very unfortunate but apart from that they are nice
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Response from Toxik3
Hello,Thank you for sharing your review with us. We are happy to hear that you love the pants, but we are also sorry to hear that you experienced premature wear and tear.We place great importance on the quality of our products and we are disappointed to hear that the pants you purchased did not meet our standards for durability. Our sincere apologies for any inconvenience this may have caused.Good day,The TOXIK3 team
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Isabelle L.
Rating: 3 out of 5
following a purchase from 13/03/2023
The cut of the jeans worn by the model on the website is different from the one I received. The back pockets are not in the same position, which makes a big difference! The quality of the fabric is good, but otherwise I received them earlier than expected.
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Response from Toxik3
Thank you for your feedback. The jeans photographed on our website are exactly the same when you receive them. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right model. Have a nice day, the Toxik3 team?
A
Anne M.
Rating: 3 out of 5
following a purchase from 20/03/2023
Disappointed with the finish, some threads were protruding from the seams.
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Response from Toxik3
Hello, I'm sorry that the SOLARIA range of slim-fit pants doesn't suit you. They are indeed a basic model: this model is rather interesting in terms of the comfort of the material, the fact that it is high-waisted and the many colors offered. We're sorry for any inconvenience this may cause. Don't hesitate to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose a model to suit your tastes. Good day, The TOXIK3 team
D
Dorothée D.
Rating: 3 out of 5
following a purchase from 18/02/2023
I have no complaints about the order, the shipping and the reception. The printed pants I ordered were beautiful, but unfortunately they were low-waisted, so I had to send them back. Too bad, I loved the material and the originality of the prints.
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Response from Toxik3
Hello,I'm sorry that the item is not suitable. Please feel free to contact us via our chat on our website, if you have a question before ordering. We'll be able to help you choose the right size for the model you've chosen. Have a nice day, the TOXIK3 team?
M
Mélissa G.
Rating: 3 out of 5
following a purchase from 23/02/2023
I sent the items back the size is not right.at the price of the pants I thought the jeans would be a little thicker.
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Response from Toxik3
Hi Melissa, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Also, if you want thickness, you'll have to go for 100% cotton jeans, but there will be very little stretch comfort. Here, you've chosen a comfortable model with less cotton. If you have any questions before placing an order, don't hesitate to contact us via our website chat. We'll be happy to help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2023
Size large, too large
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day, the Toxik3 team?
J
J C.
Rating: 3 out of 5
following a purchase from 01/11/2022
Delivery and return ok but in the adre of the return not possible to e hangar against another model because this one did not fit and so lost the promotional offer lord of the refund and so new order full pot.
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Response from Toxik3
Hello, it is of course possible to exchange your item free of charge. We are also at your disposal via our online chat module. Or, if you prefer, by email: [email protected], to help you find a model that might suit you better. We sincerely hope we can make it up to you, because your comfort and precision of fit is our priority.The Toxik3 team ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/11/2022
HelloOrder of 3 identical pairs of pants in different colors. Order processed and delivered quickly.model and size good but too short! A precision on the size of the leg length would be useful and even a choice of leg length.
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Response from Toxik3
Hello Marge! Thank you for your feedback, it helps us to improve on a daily basis so that we can offer you the best. We're aware of the problem you've encountered and we'll try to fix it as soon as possible! The Toxik3 team?
S
Sylvie H.
Rating: 3 out of 5
following a purchase from 22/10/2022
I ordered 2 pairs of high-waisted slim-fit pants in camel and green, I love this cut; unfortunately on one of them, the dyeing was wrong, the camel had stains so I had to send it back.
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Response from Toxik3
Hello Sylvie, We're sorry about this unfortunate event, your opinion will help us improve. I hope you're happy with your second pair of pants, which I'm sure are very pretty. See you soon, the Toxik3 team?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/10/2022
Very nice product, good quality, but unfortunately too big.
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Response from Toxik3
Hello, Thank you for taking the time to share your experience with us following your order. Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing your order. We'll help you choose the right size for the model you've chosen. Have a nice day,The Toxik3 team ??
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/10/2022
I'm disappointed because I ordered a slim fit and the pants I received were not tightened at the bottom as shown in the photo, but the quality and comfort are very good.
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Response from Toxik3
Hello Emmanuelle, Thank you for taking the time to share your experience with us following your order. We're sorry that the pants didn't suit you, and we hope that another item will make you happy! Please don't hesitate to contact us via our chat on our website, if you have any questions before placing your order. Our customers' satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,Team Toxik3 ??
P
Patrick G.
Rating: 3 out of 5
following a purchase from 05/09/2022
Sizes are not always identical, so it's difficult to order.
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Response from Toxik3
Hello Patrick, Thank you for taking the time to share your experience with us following your order.Depending on the components and models, jeans sizes may vary. Please feel free to contact us via our chat on our website, if you have a question before placing an order. We'll be happy to help you choose the right size for the model you've chosen.Have a nice day, The Toxik3 team ??
I
Isa C.
Rating: 3 out of 5
following a purchase from 22/08/2022
I thought everything was perfect, I received my parcel with 3 items, only one was suitable, I asked for an exchange on two items and since nothing more news, no parcel, no refund.it's been a good month that I follow up without any return.So ... an after sales service that intervened with efficiency, my parcel delivered but not found but everything is arranged today, I'm delighted.
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Response from Toxik3
Hello Isa,We're quite surprised by your message, as it's always possible to contact us via online chat, [email protected] or by phone at 0148337720. Our team always endeavors to respond quickly to customers who have questions or need assistance, and we currently have no pending after-sales requests. If your problem is still unresolved, please give us your contact details so that we can take action as quickly as possible. We hope to be able to provide you with complete satisfaction. Wishing you a pleasant evening,Team Toxik3
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Product not cut very well and returned to you. On the other hand, very responsive and reliable customer service!
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Response from Toxik3
Hello Anne,Thank you for your feedback! We're sorry the combination didn't suit you, and hope another item will :) We always strive to provide efficient and pleasant customer service, so it's a pleasure to hear of your satisfaction with this one! See you soon,Team Toxik3
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Grosjean B.
Rating: 3 out of 5
following a purchase from 05/05/2022
Too many emails concerning 1 single shipment, and in English. I thought this was forbidden when you're dealing with a French sale! The item is not suitable, and I don't even have the return instructions. Please send them to me, I won't reprocess with you. B. GROSJEAN - 80 rue du Concours - 71000 MÂCON
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Response from Toxik3
Hello Brigitte,Thank you for your feedback, which will help us improve our services. We're sorry to hear about this email problem, and we'll do everything we can to solve it as soon as possible. We are also sorry that the item did not suit you. To return an item, please visit our returns form at https://toxik3.returnscenter.com/. All you need to do is enter your order number and your email address to obtain your prepaid return label. We remain available via Toxik3 chat or email ([email protected]) should you require further assistance. Customer satisfaction is very important to us, and we hope you'll find another item that will make you happy! Wishing you a wonderful day,The Toxik3 team
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