Customer reviews of TRADIS

9,6 /10

Based on 288 published reviews

Summary of reviews

TRADIS consistently delivers on fast and careful shipping, with many reviews noting delivery on the desired day, fast shipping, and well-packaged products that arrive ready to set up. Customers praise the quality and beauty of the furniture, highlighting sturdy construction, suitability for spaces, and items that match the site descriptions and photos. The service stands out for its responsive, professional support and exceptional follow-up, with several customers emphasizing top-notch assistance from the team and a smooth, detailed delivery experience. Overall, the store is seen as reliable, with products that meet expectations and diligent care in packing and delivery.

3 star reviews

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BEDIEE M.

Published on 26/02/2025 à 22h04 following a purchase from 11/01/2025

Paint with "used" appearance, disappointing.

Translated reviews

Response from TRADIS Published on 27/02/2025

Hello,
The Camarillo White finish is a so-called rustic color with a naturally aged look. We naturally "age" the finish to enhance this aspect as you can see in the photo of the entire color. This means that at times you can see the natural wood behind the paint, through sanding, the knots, etc.

There was no bad color distribution, it is just the final appearance of the finish and it is therefore done on purpose.
Now, if this did not suit you, I remind you that you had a right of withdrawal on the products, you could have used it or at least contacted us to express your issue.

Justine B.

Published on 14/04/2023 à 05h58 following a purchase from 04/03/2023

The furniture is of good quality, but no answer received following the message sent to customer service, and no follow-up of delivery, no delivery date announced, unpleasant deliveryman

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Response from TRADIS Published on 17/04/2023

Good morning, Madam,

We are sorry that you are not satisfied with your experience, but we did answer your email. Please feel free to check your spam.
As for your delivery, the carrier in charge of your order should have called you to make an appointment so that you could be delivered according to your availability. Unfortunately, this was not done. We are doing what is necessary with our provider so that this does not happen again in the future.

See you soon,
The Tradis team

Sandrine S.

Published on 30/10/2021 à 15h22 following a purchase from 14/09/2021

Despite my request your carrier did not call me to arrange a delivery date, we had to store our shelves instead of putting it in place directly

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Response from TRADIS Published on 04/11/2021

Hello Mrs S,
We are sorry to hear that the carrier did not call you as initially planned! We will pass on the information to our delivery company.
We hope you like your shelves ☻

Cindy C.

Published on 08/10/2021 à 18h23

Very nice furniture but a catastrophic delivery service

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Response from TRADIS Published on 11/10/2021

Hello, Madam,
Thank you for your feedback.
Our transport providers are not part of our company. We do a lot of work to select them for their quality of service, but sometimes all it takes is one person in their workforce who is not suitable for this to impact our service. It's a shame to be rated on this criterion, knowing that we do our best to produce quality products that meet your needs and have undertaken to do what is necessary to resolve the current dispute.