Customer reviews of Tresseparis

9,5 /10

Based on 139 published reviews

Summary of reviews

Tresseparis users praise the product for effectively covering white and gray hair with plant-based dyes, delivering vibrant, shiny results that resemble the photos and last between colorings. They highlight fast, reliable delivery, excellent tracking, and careful, well-documented instructions that help customers master the two-step application. The packaging and included tools—thermometer, caps, and a detailed user manual—are repeatedly valued, alongside helpful, attentive customer service. Customers also note that the formulas respect the scalp, reduce itching, and motivate ongoing use and recommendations to friends and family.

1 star review

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Hulya U.

Published on 09/06/2025 à 21h15 following a purchase from 25/05/2025

I still haven't received my order

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Response from Tresseparis Published on 10/06/2025

Hello,
You contacted us on Tuesday, June 3rd, late in the morning to inform us that the code provided by Chronopost did not allow you to open the locker.
Chronopost informed us that the package, made available for pickup on Wednesday, May 28th at 10:00 AM, was available for 7 calendar days, until Tuesday, June 3rd at 10:00 AM.
The code therefore did not work because the deadline for picking up the package had expired. Out of understanding, we took care of the return of the package and, at our own expense, we sent you a new package, shipped on Friday, June 6th.
This new package will be available for pickup on Wednesday, June 11th.
Despite all our efforts to satisfy our customers and the financial impact we bear, this does not seem to have satisfied you. What more can we do, knowing that we cannot be held responsible for delivery services and packages picked up too late?

Bahida H.

Published on 29/03/2025 à 09h23 following a purchase from 17/03/2025

Very unfortunate I still haven't received anything! I was planning to dye my hair for an occasion, I placed the order very early on March 18th but today is March 29th and I haven't received anything, no email from them or anything, then I learn (because I insisted via email and chat) that my order has been returned for an unknown reason?! No apology email, no commercial gesture, nothing at all and now I'm still waiting!!!!

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Catherine C.

Published on 15/02/2025 à 20h19 following a purchase from 01/02/2025

I did not receive the order, so the review is more than average.

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Response from Tresseparis Published on 15/02/2025

Hello, thank you for leaving us a comment. I see that Mondial Relay has not provided any updates on your package since February 6th. We will resend you a package.