/10
★★★★★
based on 437 reviews published
★★★★★
based on 437 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Packaging problem... Damaged package.
Acheteur Vérifié
purchased on 26/02/2022
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Answer from Uisuki
Hello, The package itself was not damaged and the packaging is not at fault in your case. Only the interior of the cardboard case of the bottles was damaged, with exactly the same defect on both cases received, which rather suggests a problem from the start, in the very design of the case by the manufacturer. It should also be noted that the bottles themselves were never damaged. Supports as suggested would not have solved the problem. Additionally, we handled your request on the same day you contacted us and since then we have taken charge of the return of the products you did not wish to keep with a full refund of the order upon receipt of the return package as specified in our terms and conditions. In this context, I understand your dissatisfaction but your evaluation seems a bit harsh considering our response.
5
/5
★★★★★
Very well packaged, top customer service, Arigato!
Acheteur Vérifié
purchased on 15/02/2022
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5
/5
★★★★★
Really good supplier, very well packaged, one of the best packaged orders I've seen in a long time. Fair prices and fast delivery. It's a pleasure to do business with UISUKI.
Acheteur Vérifié
purchased on 31/01/2022
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5
/5
★★★★★
Perfect!!!!!!
Acheteur Vérifié
purchased on 30/11/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 29/01/2022
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5
/5
★★★★★
Very satisfied
Acheteur Vérifié
purchased on 19/01/2022
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5
/5
★★★★★
Hello, very good product, secure packaging, fast delivery, thank you to the whole team.
Acheteur Vérifié
purchased on 23/01/2022
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5
/5
★★★★★
Great site, easy to find your special whisky. Quick delivery and perfect packaging. Only downside is that DPD puts the parcel (worth350 euros) in front of the door when you'r not home. That's not Uisiki's fault, of course, but I would prefer DHL or UPS.
Verified Buyer
purchased on 15/01/2022
4
/5
★★★★☆
Excellent product. The packaging is not very rigorous.
Acheteur Vérifié
purchased on 16/01/2022
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Answer from Uisuki
Hello, I am sorry if the packaging of your order did not meet your expectations. We had, for a few days, a stock shortage on our foam packaging but normally the alternative solution remains very professional. If this was not the case with your order, please do not hesitate to get back to us, it will help us improve our procedures if needed. Thank you for your order and your feedback.
4
/5
★★★★☆
Simple order to place, fast and careful delivery. Small downside, the shipping fee threshold at 140 euros...
Acheteur Vérifié
purchased on 07/01/2022
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Answer from Uisuki
Hello, thank you for your order and your feedback! Indeed, the limit at 140 € was problematic on some products at 139 € in our catalog and I am sorry that you could not benefit from free shipping for a difference of 1 €. We have therefore revised the threshold for free shipping to start at 139 € to address this issue.
5
/5
★★★★★
Good & fast delivery. Very nice choice of Whiskies.
Verified Buyer
purchased on 06/01/2022
5
/5
★★★★★
Ttyty
Acheteur Vérifié
purchased on 10/01/2022
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5
/5
★★★★★
Fast delivery
Acheteur Vérifié
purchased on 02/01/2022
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5
/5
★★★★★
Perfect. Very clear
Acheteur Vérifié
purchased on 31/12/2021
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5
/5
★★★★★
Navigation on the site is quite simple, information easily accessible. Delivery on the scheduled date without damage. Generally satisfied.
Acheteur Vérifié
purchased on 17/12/2021
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5
/5
★★★★★
The order was a gift so I cannot evaluate the content of the bottle. However, the order was easy to place, and I was able to contact customer service easily to request some modifications. I received a quick, clear, and efficient response. I also received a second message informing me of the smooth progress of the shipment/modifications shortly after. I recommend this site and thank them for their very good work.
Acheteur Vérifié
purchased on 16/12/2021
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5
/5
★★★★★
Very fast, secure delivery, ordered from eastern Europe and it arrived in just a few days! Great quality and professionaly handled package.
Verified Buyer
purchased on 21/12/2021
4
/5
★★★★☆
Hello, I would have liked to reach you by phone, but the number was not answering....
Acheteur Vérifié
purchased on 09/12/2021
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Answer from Uisuki
Hello, our number is normally reachable from Monday to Friday from 10 am to 1 pm and from 3 pm to 6 pm. It may happen that the line is occasionally busy during this time when we are already on another call or out, so do not hesitate to try again or contact us by email in the meantime, leaving your phone number for a callback as soon as possible. So please do not hesitate to contact us again if any point of your order is pending.
5
/5
★★★★★
It was good on time
Acheteur Vérifié
purchased on 20/12/2021
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5
/5
★★★★★
Great phone reception, speed, efficiency! Everything delivered before Christmas despite issues with postal congestion and Chronopost. Quality products.
Acheteur Vérifié
purchased on 16/12/2021
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5
/5
★★★★★
Order received quickly, perfect!
Acheteur Vérifié
purchased on 20/12/2021
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5
/5
★★★★★
Very good Japanese whisky site, easy to access and very well presented.
Acheteur Vérifié
purchased on 19/12/2021
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5
/5
★★★★★
Very good Japanese whisky site.
Acheteur Vérifié
purchased on 19/12/2021
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5
/5
★★★★★
Fast and compliant
Acheteur Vérifié
purchased on 18/12/2021
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5
/5
★★★★★
Well-made site and very good customer experience! Highly recommended
Acheteur Vérifié
purchased on 15/12/2021
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5
/5
★★★★★
Fair prices, easy transaction and fast service.
Acheteur Vérifié
purchased on 07/12/2021
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5
/5
★★★★★
Quality service, secure packaging. I recommend Uisuki.com
Acheteur Vérifié
purchased on 12/12/2021
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5
/5
★★★★★
Very good service, easy order, very fast delivery and well packaged
Acheteur Vérifié
purchased on 12/12/2021
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5
/5
★★★★★
Very good, excellent packaging, professional handling. Thank you
Acheteur Vérifié
purchased on 08/12/2021
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5
/5
★★★★★
Fast shipping and well-protected bottle.
Acheteur Vérifié
purchased on 09/12/2021
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