Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1 and 2 stars

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Verified Buyer

Published on 04/03/2017 à 13h02 following a purchase from 23/02/2017

Cheep feel and look

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/03/2017

Dear Stephen
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.

Verified Buyer

Published on 16/02/2017 à 13h41 following a purchase from 07/02/2017

PIR works on the dummy dome camera but the focus doesn't appear to work. It does the job and looks good.

Response from Ultra Secure (ultrasecuredirect.com) Published on 16/02/2017

Dear Sir
Thank you for the feedback on this Dummy Camera, this model is a budget model at a cost of £6, but it appears from your statement there may be some variations in the operation of the PIR which we will need to check. We are pleased you like the look of the Camera, sorry if you weren't completely satisfied with this order this time.
We hope to see you again soon.

Acheteur Vérifié

Published on 22/10/2016 à 06h30 following a purchase from 05/10/2016

the delivery was very long. products low quality.

Translated reviews

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/10/2016

Hello,

There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.

Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!

Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.

We remain at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr