Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
In terms of the order and delivery, it's very good, but the wireless doorbell system turned out to be defective and its operation intermittent. On my side, I had diagnosed that the magnetic contact was the cause but the technician from Ultra Secure requested the complete return of the system for testing and after a few days sent me back the whole thing claiming that he had not noticed anything abnormal.
Of course, I reassembled the whole thing and after only 1 day the failure reappeared. The technician again asked me to return the contact alone and sent me a new one, since then the doorbell works without any problems.
The complete kit cost about 100 €, I find that from my first request ULTRA SECURE should have sent me a new kit which would have saved me several disassemblies and numerous steps.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these back and forth, which unfortunately is part of our job, we strive to do tests for control, but sometimes we cannot reproduce the problem encountered. You will understand in these cases that we cannot replace with new. Our good faith is proven by the fact that we finance these returns, you can imagine that we do not do this for pleasure. What is important is that the defective element has been replaced and that your system is now functional, I am delighted! Do not hesitate to contact us again if necessary. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/12/2022
I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2022
The product did not exactly meet my expectations
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2022
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2022
The siren noise is too low
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. One of the advantages of this range is that you can add additional sirens (there is no limit to the number). We had the opportunity to test 3 or 4 sirens and I can confirm a good difference, it shakes! Do not hesitate to contact our service if you need help finding compatible additional elements. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2022
Weak description
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, our product sheets are very detailed, we have never had feedback at this level (on the contrary, we are often told that there is too much...). Please feel free to send us any additional information you would like to see, we take all feedback constructively and it allows us to continuously improve our catalog. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. We strive to properly package orders and all packages leave in perfect condition, unfortunately, along the way they may take some hits. You should definitely refuse the package if it is in too bad a condition (although the products inside are also protected, so it is very rare for there to be actual breakage). After checking, you did not order an opening detector. As a reminder, here is what your order contains: 1x 3G Motion Detector 1x Additional Motion Detector 1x Remote Control 1x Standalone Keyboard This explains why you did not receive a magnet. Remaining at your disposal. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2023
The devices seem to be of good quality, the delivery is fast. However, the box arrived 'dented' and the magnet of the opening detector was missing.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for this additional information, I will forward it to the concerned team for verification and correction. Would you like us to send you a magnet? Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2022
Good site but watch out for prices excluding tax
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Our site only displays prices including tax, could you please give me more information regarding your comment? Thank you in advance. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2022
Easy to find the camera I need, but impossible to pay! The payment system does not work. I had to send the money by bank transfer. Also, their email is not configured correctly, so communication with customer service is not very easy. I cannot recommend them.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I am sorry that you have experienced these issues, it is generally a security issue related to the banks themselves, we have no power at this level. You can imagine, if no one could place an order, it would be very inconvenient for our business! Regarding the email address, everything is also very well configured, we receive messages every day. The end result is that you were able to pay by another means, securely, and received your order which, I hope, has brought you satisfaction. Do not hesitate if we can be of any further assistance. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/08/2022
Meets my expectations but shows weaknesses from time to time. Some areas (2-3%) are not always detected.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback. I will ask our customer service to contact you to see how we can improve your installation. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2022
2 out of 4 cameras do not work, probably a WIFI problem that I could not resolve.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for this inconvenience. Please know that we remain at your disposal to guide you and resolve the issues with your wifi. Best regards, Christopher / securitemarche.fr
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 12/10/2022
DREADFUL CHINESE INSTRUCTIONS ON SMALL BIT OF PAPER TRANSLATED SO DIFFICULT TO UNDERSTAND. I still don't know why my alarm won't flash when the sos button is pressed . I have to keep contacting this firm . The instructions don't tell you to remove rubber bung to access on switch but tell you to take clear cover off with loads of tiny screws . Might be a UK company but they are selling cheap Chinese rubbish alarms and I bought 2 !
Whole thing been a lot of aggro
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs We apologise that we accidently left the manufacturers instructions in the box, we did include our own A4 Instructions that would have been attached to your VAT Receipt, we should have only sent these. We are very sorry for the inconvenience this has caused. Best Regards Mark
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/07/2022
The product isn't loud as wanted
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs Thank you for the review about the DA-600 and comments about the Receiver. We assume you have tested all the 35 different tunes which do vary in tone, volume and duration. You can also additional Receivers to the system if you need more volume in different parts of the building. Feel free to contact us for more information Best Regards Mark (Ultra Secure Direct)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Serious company, excellent customer service! I recommend
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I see that in the meantime your camera has been taken care of and replaced under warranty. If you are satisfied with this handling, I invite you to reevaluate your review. Remaining at your service. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your alarm dating from 2018, it is true that the remote control may have suffered blows (keys, coins, etc.) that can deteriorate it. After a few years of use, the other explanation that could make sense following your detail "connection problem" is simply a dead battery. Had you tried to replace it? Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2022
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
received one part out of two, the second received after a call
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problem encountered. I see that your product has indeed been returned for exchange as it was consuming batteries abnormally. This is rare but can happen with electronics. In this case, of course, the batteries are also covered. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, the batteries have failed again, batteries that you changed in May when I returned the unit for overconsumption. Your report concluded that the unit is not at fault, that it is the batteries, but the first and last set comes from you. You were also supposed to cover the four sets that I changed. How can I be assured as stated in your description for 7 to 8 months? I also have problems with the remote control that does not always work. Awaiting your response, have a good day.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2021
The remotes are of average quality, often need to open the case to properly replace the battery for good contact.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. Indeed, we have already seen this contact problem with the battery, however once replaced, it should not happen again. I will ask our customer service to call you to proceed with an exchange. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/09/2021
Very good customer service, they exchanged my defective doorbell that was less than a year old without any problem. However, the product received in exchange is not new, it has multiple small scratches as well as some marks... A bit disappointed even if the 'new' one works very well.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, this is obviously absolutely not normal. We do send new products, but they are checked and handled before shipping. Although we strive to be careful, it is possible that a mishandling created this. Of course, we can exchange it again, no problem. Best regards, Christopher / securitemarche.fr
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2021
The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these encountered problems. Here are some responses to your comments: - the joint of these detectors is adjustable, which allows for simplified installation, then you just need to tighten them and they won't move in the wind - the battery life depends on usage and configuration (number of passages, trigger delay, etc.), but in no case should the battery last 2 months (except in extreme environments, for example, hundreds of passages per day) In any case, do not hesitate to contact our customer service, we are at your disposal to help you. If there is a problem with the equipment, it is of course under warranty for 2 years. Our goal is for you to be satisfied, so if, as here, you are not, we can gladly consider an exchange for more suitable equipment. Remaining at your service. Best regards, Christopher / securitemarche.fr
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 27/12/2021
Rrasonable
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 25/10/2021
Product a bit flaky, I feel like it may worth replacing with an alarm from an established home security firm once possible . Messaged support to ask about an issue and they never came back. Alarm seems to work for now, but not inspiring too much confidence.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
Thank you for the review about the Shed Alarm, I am sorry you have not had a reply to a question, but we can find no record of any emails from you asking these questions, can you please resend the email to [email protected] where we will be happy to answer the best we can.
We look forward to hearing from you soon
Regards
Mark
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
CAPRICIOUS FUNCTIONING
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/06/2021
Average products do not hold the charge with the original solar panel and no after-sales solution quality-price ratio questioned!!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
mail follows
Translated reviews
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 12/11/2021
Alarm was shipped very promptly. Unfortunately, DPDs delivery was very poor resulting in lots of wasted time. Ultrasecure were very helpful and contacted DPD on my behalf albeit with limited effect. The alarm seems to be OK although the siren claims to be 130dB which you would expect to be literally painfully loud. When the siren sounds inside the vehicle, it does not seem loud at all - it would not be audible from my house about 25 metres away. However, the second siren situated in the house does make sufficient noise.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/02/2021
The operation is very random!! Very often, I do not see any external camera, sometimes only 1 (out of 2), rarely both at the same time. However, the Ultracam control box (visible from the cameras and 15m away from them, without obstacles) is located on the roof for better reception of the 4G antenna (located 1000m away). Disappointing!
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for the problems encountered. I see that in the meantime a technician has provided you with advice and is currently waiting for your feedback. Being close to our premises, do not hesitate to come by with your equipment, this will allow us to diagnose more easily. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
The alarm's ringing is not loud enough outside and does not reach far enough.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, I am sorry for this feeling. Indeed, the siren of these small cameras is not excessively powerful (only 75db). We do not recommend this use and prefer to advise a real alarm system for better control and deterrence. The cameras are rather made to perform a 'doubt lifting' (to check remotely what happens when your alarm goes off). I remain at your disposal if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)
We use cookies for audience measurement and improving user experience.
English 