Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The product works well with a few details. It triggers with the passage of pigeons and at the moment when the sun is lower when it reappears brighter after the passage of a cloud! What to do to remedy this? Is there a solution? adjustment ...
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for the feedback. There are always many improvements possible on the installation of our products, and it often depends on each installation. I invite you to send us photos directly by email so that we can provide our expertise. Best regards, Christopher Ultra Secure France (sécuritémarché.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Good!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very attentive and good after-sales follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2020
Compliant with the order. The advice was wise!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2020
Several orders, no problems and a refund request also without problems. Processing times a little long, but maybe the COVID effect. So satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2020
Clear and well-documented site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Fast delivery and it works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
remote control weak range
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Very good welcome from the team, service for setting up the alarm very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Nothing to say. serious to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
Image of a safe on the box. Not very discreet.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/12/2020
Equipment as described and delivered quickly, exactly what one should expect.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/12/2020
Haven't used yet but arrived very quickly and website was easy to use.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 06/12/2020
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/12/2020
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/11/2020
all good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/11/2020
Good product . manual could be a little better
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Verified Buyer
Rating: 4 out of 5
following a purchase from 03/11/2020
Very satisfied with the product.Now i know instantly when someone has opened my front gate.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 26/10/2020
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2020
Very good materials
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
The manual order is not very reliable...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
Very sensitive, a bit too much.????
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2020
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Excellent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
After long searches for an update, it's good
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/10/2020
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/10/2020
Does what it says on the tin!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/09/2020
Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2020
Very satisfied, very easy to install, good alarm to deter in case of intrusion
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Well passed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2020
Nothing to report, okay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
I find that handling the reception box is not practical as it requires two actions; press the blue button to take the line and then the red one to talk and be heard.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2020
Good material, easy to install and effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2020
Very good.
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