English 
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Rating: 4 out of 5
Good.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
The phone communication does not work
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this problem, which is obviously not normal. Rest assured, the devices are tested before shipment and therefore there is no reason why it should not call you. From experience, here are the reasons why calls/SMS are generally not sent on this product: 1- SIM card PIN code not removed: this is mandatory 2- SIM card not activated: we invite you to test it in a phone and validate that it can call and send an SMS 3- Number(s) not configured in the device: please refer to the manual for this 4- Unexpected delay: during a trigger, the device must connect to the network to make calls and SMS, this can take more or less time depending on the installation location (count between 30 seconds and 3 minutes), during which it is of course necessary not to disarm the device with the remote control. Above all, do not hesitate to contact us by phone so that we can assist you, it is a shame to have this product and for it not to call you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
Nice company to deal with, great products.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
Courier failed on delivery to site but rectified within a few days.
I would definitely recommend Ultra Secure Direct & will use them again in the near future.
A
Rating: 4 out of 5
The little contact I had with customer service went well, I would rather talk about the product, with which I would have a few suggestions to give, which I would have liked to find in its functionality. Like: more short ringtones, (only two or three notes), not having to go through all the different ringtones to find my favorite ringtone, because when you unplug the receiver from the socket, you tend to take it by the sides, and then you mess up the ringtone choice or the volume, as well as the symbol on the buttons which is tone on tone, you can't see it. Otherwise, it works quite well! Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your constructive suggestions are well noted, thank you very much. I take this opportunity to inform you that the very latest batch received this week has shorter ringtones. It is at the same price and is completely compatible with your existing detector. I remain at your disposal for any further information. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good product overall. Too bad the batteries provided were already less than half their life... Nevertheless, to be recommended.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. This is very strange, the batteries we send in our kits come directly from our supplier and are new of course. Especially do not hesitate to contact us if this happens, so that we can correct the error. Best regards, Christopher Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
Clear website, good ordering process and quick delivery. UltraSecure itself was fine and the PIR alarm product itself is reasonable but it annoyingly has tiny fixing screws one of which quickly deteriorated - luckily after a search in my garage I found a suitable screw although I had to cut it down in length. To be honest the screw thing with the alarm needs sorting out - it makes a relatively good product look cheap.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Gary
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
Thank you for the advice, we have passed the information onto our supplier to look at
Best Regards
Mark
A
Rating: 4 out of 5
Impeccable customer service;
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A
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
Order and delivery were easy and prompt. My only criticism would be there are no printed instructions of how to install and how to operate the posts.
V
Rating: 4 out of 5
Quick to respond to email enquiries, value for money product ( non GSM garage alarm). Only been installed for a few days but product is operating as described. Only slight issue concerns the plastic mounting swivel that allows sensor to be positioned, it feels a little loose, a stiffer swivel design would merit 5 stars. Delivered in 48 hours.
V
Rating: 4 out of 5
Quick delivery, good technical helpline. Instructions for alarm (translated from Chinese presumably) truly appalling, but you don't really need them as the system is set up by Ultrasecure.
V
Rating: 4 out of 5
the product instructions are inadequate as well as the description
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent
There was no guarantee paper sent together with the product.Once the product is set up the operation is satisfactory.
The product needs a discreet light indicator to show that is on or off .Packagine and delivery was excellent
V
Rating: 4 out of 5
Great product and simple to install. Very fast service and postage too.
V
Rating: 4 out of 5
Easy to order and prompt delivery. Product looks well made. Only gave 4 stars as item is not yet fitted and tested. But can't see any reason why it should not function as advertised.
A
Rating: 2 out of 5
Hello, Sorry for the inconveniences suffered. Unfortunately, I do not fully understand your message, I invite you to call us directly at 09 72 30 88 88 and we will be happy to help you resolve these issues. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Response from Ultra Secure (ultrasecuredirect.com)
Very competent, available and responsive staff.
A
Rating: 4 out of 5
No issues, delivered on time and equipment works very well.
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Rating: 4 out of 5
Easy search, delivery ok, careful packaging. Very good.
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Rating: 4 out of 5
Very good after-sales service, however I am disappointed with the quality of the alarm I bought, really low-end
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I am truly sorry for this feeling.
This model has been quite well sold for years and we have rather positive feedback, but we understand that everyone can have their expectations.
Please do not hesitate to contact us so that we can discuss your needs with you, we can of course exchange your equipment since it does not meet your satisfaction.
However, you can also simply return it for a refund, you have 30 days for that.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I am truly sorry for this feeling.
This model has been quite well sold for years and we have rather positive feedback, but we understand that everyone can have their expectations.
Please do not hesitate to contact us so that we can discuss your needs with you, we can of course exchange your equipment since it does not meet your satisfaction.
However, you can also simply return it for a refund, you have 30 days for that.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
Would have been 5 stars... excellent service excellent product, easy to install as long as you are a bit tec savvy.
My only minor complaint is the door opening sensors, if you don't have flush fitting doors which most modern UPVC doors are not then the sensors will not fit, you have to make your own spacers which are not pretty or reliable, I would have paid extra for purpose built spacers to be included.
I like the fact that I can add to my system if need be.
But overall a very good product.
My only minor complaint is the door opening sensors, if you don't have flush fitting doors which most modern UPVC doors are not then the sensors will not fit, you have to make your own spacers which are not pretty or reliable, I would have paid extra for purpose built spacers to be included.
I like the fact that I can add to my system if need be.
But overall a very good product.
V
Rating: 4 out of 5
Fantastic service from ordering to delivery
V
Rating: 4 out of 5
After ordering, product arrived swiftly. It was well packaged along with clear instructions.
V
Rating: 4 out of 5
Good product
On time delivery
On time delivery
V
Rating: 4 out of 5
Got what in ordered in time frame I was told
A
Rating: 4 out of 5
Satisfied with my order
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A
Rating: 4 out of 5
I recommend
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A
Rating: 4 out of 5
received without issue, material ok, but still expensive!
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A
Rating: 4 out of 5
finally a device that holds the distance and works through thick walls.
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Rating: 4 out of 5
Not all the planned features are operational, it is regrettable. Email with photos impossible to program, discussed with ultra-secure technician.
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A
Rating: 4 out of 5
Deadlines respected, quality material, access to batteries could be simplified.
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A
Rating: 4 out of 5
Order received on time.
The ordered product works correctly, to see over time
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The ordered product works correctly, to see over time
A
Rating: 4 out of 5
Very good
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V
Rating: 4 out of 5
Not the cheapest deal but does the job
A
Rating: 4 out of 5
Good purchase conforming to the description, to see over time in use
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V
Rating: 4 out of 5
easy to order. Delivered next day
A
Rating: 4 out of 5
Order well received, equipment that works, very good... just the alarm (130db) that sounds less loud than I expected... otherwise all ok...
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Rating: 4 out of 5
Fast delivery and good advice over the phone.
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V
Rating: 2 out of 5
not particularly helpful pre purchase on the phone with reassurance and talking about setting up and deployment, but i went ahead and spent over £900 on a plug and play break beam system. have issues not being able to program the sim card myself and still not fixed. Eager to take my money, not so eager to fix my niggling problem. the system however is up and running and am happy with its function in our rural small holding
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Fry
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
A
Rating: 4 out of 5
Website easy to navigate.
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Rating: 4 out of 5
material that meets customer expectations
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