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Rating: 4 out of 5
Doing what it' says it will Clive
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2 and 4 stars
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Rating: 4 out of 5
It's okay
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Rating: 4 out of 5
Easy to use and product as described. Fast delivery.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
effective
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Rating: 4 out of 5
serious and fast
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Rating: 4 out of 5
very fast and correct explanation.
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Rating: 4 out of 5
Material conforms to the description made on the site and receipt of the material as expected.
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Rating: 4 out of 5
Security market: people to recommend!
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Rating: 4 out of 5
I waited 4 days to get a response to a question asked
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Rating: 4 out of 5
Serious
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Rating: 4 out of 5
Large choice good value for money
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Rating: 4 out of 5
product compliant, finally a manual in French which is not the case with "other suppliers", correct delay.
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Rating: 4 out of 5
I received my equipment quickly and it matched the description, then I will see about the lifespan
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Rating: 4 out of 5
Very good alarm. The only small downside is the shape of the remote control whose buttons can be easily activated. I know you are working on it and it will be modified very soon, but I had bought 6 a month ago and it annoys me to buy 6 more.
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Rating: 4 out of 5
Good service on the phone. Good product. Poorly designed manual.
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Rating: 4 out of 5
Site as I like it, meaning with an accessible and competent telephone reception, technicians who explain well in case of unforeseen issues. One downside: the siren of the purchased product given for 130 db is too weak for a camper van.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this inconvenience. If necessary, please note that you can definitely add additional sirens as accessories. When triggered, they will all sound at the same time and you will thus have a superior volume effect and, above all, resonance. Remaining at your disposal for more information. Best regards, Christopher Ultra Secure / Security Market
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Rating: 4 out of 5
Serious company and technically competent. Good quality product. Recommended.
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Rating: 4 out of 5
trustworthy article sincerely
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Rating: 4 out of 5
Website ok items ok apart from finding out that the batteries were just about flat
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Rating: 4 out of 5
Good service
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Rating: 4 out of 5
correct
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Rating: 4 out of 5
The product arrived very quickly and extremely well packed.
I was originally told that I couldn't add to our security system as the product I wanted was no longer made. However I found a second hand part which was just what I wanted, when browsing the website.
It was unfortunate that the member of staff to whom I spoke was not aware of this.
To be fair, they do not usually have second hand items.
I was originally told that I couldn't add to our security system as the product I wanted was no longer made. However I found a second hand part which was just what I wanted, when browsing the website.
It was unfortunate that the member of staff to whom I spoke was not aware of this.
To be fair, they do not usually have second hand items.
V
Rating: 4 out of 5
Overall a really good experience using UltraSecure. Their UltraPIR is a great asset to run alongside our CCTV systems and gives a great secondary warning when on patrols.
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Rating: 4 out of 5
Easy, fast and well received.
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Rating: 4 out of 5
good telephone advice and good preparation of detectors
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Rating: 4 out of 5
Fast no problem and compliant
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Rating: 4 out of 5
Correct. Allowed me to find real professionals to replace a roller shutter
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Rating: 4 out of 5
The plus in my opinion: Security Marché paired the alarm elements before sending them to my home
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Rating: 4 out of 5
Satisfactory
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Rating: 4 out of 5
good material
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Rating: 4 out of 5
Website very good, like the new innovations, bit expensive for some products
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Rating: 4 out of 5
I will recommend it to my friends. Except for one thing I bought (but that's a brand problem). No one is perfect.
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Rating: 4 out of 5
Happy with my purchase and the service I received.
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Rating: 4 out of 5
Hello your check refund French not valid in Switzerland too bad
my greetings Casanova JM.
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my greetings Casanova JM.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that, indeed it is not common for us to refund by check in Switzerland and my colleague must not have thought of the different currency. Can't your bank still cash and convert directly?
It was only about shipping costs so nothing very serious given the low amount. I think the simplest thing, if you can't cash it, is that we keep the amount to deduct from your next order. Obviously only if that suits you otherwise we will find a better solution.
I will ask my colleague to get back to you upon her return from vacation so that you can discuss together.
Best regards,
Christopher
Ultra Secure France / Security Market
Sorry for that, indeed it is not common for us to refund by check in Switzerland and my colleague must not have thought of the different currency. Can't your bank still cash and convert directly?
It was only about shipping costs so nothing very serious given the low amount. I think the simplest thing, if you can't cash it, is that we keep the amount to deduct from your next order. Obviously only if that suits you otherwise we will find a better solution.
I will ask my colleague to get back to you upon her return from vacation so that you can discuss together.
Best regards,
Christopher
Ultra Secure France / Security Market
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Rating: 4 out of 5
Good purchase. Product conforms
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Rating: 4 out of 5
Fast delivery. Product conforms.
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Rating: 4 out of 5
competent and available staff do not try to sell more than the client's needs
(equipment purchased on site)
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Rating: 4 out of 5
Simple, efficient, operational with top-notch and very professional Sales Advisors
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Rating: 4 out of 5
the system works well and is quite simple to implement.
I had to buy a repeater for the sensors that are separated from the central unit by a wall
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I had to buy a repeater for the sensors that are separated from the central unit by a wall