Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2018
Fast delivery. Product conforms.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
competent and available staff do not try to sell more than the client's needs
(equipment purchased on site)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2018
Simple, efficient, operational with top-notch and very professional Sales Advisors
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
the system works well and is quite simple to implement.
I had to buy a repeater for the sensors that are separated from the central unit by a wall
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2018
The site is very good and very serious now the device is a bit slow to send an SMS in case of an infraction
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Technicians very available if installation issues, slight lack of information since the manuals are not always translated... in my case no manual for the siren....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
Good products and effective after-sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
despite a problem with equipment that could not be adapted to my environment, I say bravo to the very competent technician who spent 2 hours with me on the phone to find a solution on PC, unfortunately without success and took back the material without any problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2018
Correct delivery times, material compliant and good quality/price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
Serious site, ordered product conforms to my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2018
Clear and detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/05/2018
Very good advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
Order and deadline as requested
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2018
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
Delivery as per order, product working perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2018
Excellent products and excellent transaction (order, delivery). Thank you!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 01/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2018
The system is simple and functional, however the siren is not as powerful as described.
One third of the batteries of the sensors were discharged causing false alarms upon activation.
Check the proper charge of the batteries during installation and everything will be easier.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/05/2018
we were very pleased with our purchase after receiving the correct batteries. the replacement batteries were sent very quickly after contacting the company.. we would recommend the company. and the pleasant staff.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
Products and order in line with my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/04/2018
In accordance with the description. Fast and careful shipping. Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2018
IN LINE WITH EXPECTATIONS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Incomplete instructions, information requested and obtained by phone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
Very good. Even if sometimes it triggers by itself with the wind.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
very good advice from the seller and no problem exchanging the other device that did not suit me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
This site can be recommended, no problem or if there was a problem it was resolved seriously
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Ok, nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2018
it met my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
excellent service and good determination
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
High-performance products
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Verified Buyer
Rating: 4 out of 5
following a purchase from 04/05/2018
Goods arrived promptly and were fit for purpose.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
the product unfortunately could not fit (required opening of ports requested by Orange, which the Asian supplier could not provide!) but good dialogue and return without problem from customer service;
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, unfortunately we do not have control over the different Internet boxes (and especially this Orange Livebox model which poses problems for us). Don't forget that we can offer you GSM solutions when you have network at home. Thank you for still leaving a positive review. As you have seen, we follow customers to the end, even if it is a refund. Remaining at your service for any other needs. Best regards, Christopher securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Order shipped within very reasonable timeframes, and after-sales service attentive and helpful; the only problem, the alarm remote control I ordered is way too sensitive, just holding it in hand and brushing the button disconnects the alarm; I ordered a second one, but the phenomenon is the same, it's very annoying.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. Although these remote controls can sometimes be too sensitive and fragile, they are still supposed to be usable. Do not hesitate to return one of them so that we can check the defect and carry out a guaranteed handling (after checking the condition of the remote control). Best regards, Christopher securitemarche.fr
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