Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 2 and 4 stars

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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2017
Fast shipping, compliant material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2017
It is good but we have some false triggers.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

We often have small tips and tricks to provide to avoid this kind of triggers that are due to the installation environment. If this is not the cause, it may also be a material problem, which is obviously under warranty and therefore exchangeable.
Please feel free to send us photos by email so that we can guide you.

Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2017
I bought this product because I was confirmed by email that it could be powered by a transformer on 220V.
When I received it, I noticed, as did your technician, that this was not possible.
Nothing to report for the rest.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Indeed, I had not thought of this detail, it would prevent the principle of 'backup batteries', sorry.

Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2017
Attention to the reach of the devices but they listen to us, well target your needs, they respond quickly on the phone. I am satisfied with the material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2017
I appreciated the phone contact that followed up.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2017
Correct and good advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2017
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2017
Good commercial information, easy to install material, in operation for 15 days no particular problem for the moment, to see in the long term.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2017
Good site, order well received within the announced deadlines.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2017
Site to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Very sufficient and effective, only problem is changing the batteries is not simple
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
I received my order quickly and proceeded with the installation without difficulties, thanks to the easy-to-understand instructions and moreover the remote controls were delivered already programmed...simple therefore!
I plan to extend my installation to other annexes of my house with this French brand made in France...a plus for any potential assistance needs..!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2017
as in the photo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2017
Interesting, choice, quality and correct prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
Products conforming to the description and seem to be of good quality. To be confirmed over time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
Very serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2017
very well conforms to what was described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
corresponds to my order and my needs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2017
Basic technology, affordable and allowing for good deterrence.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2017
Well conforms to the description, fast delivery, serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2017
Documentation to be reviewed on details that matter. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2017
satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2017
Available and professional interlocutor. A real after-sales service with customer satisfaction as a priority. I ordered from Sécuritémarché on a friend's recommendation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/06/2017
First, the forgetting of part of the items was quickly returned. Otherwise, one of the alarms does not work properly. Needs improvement.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.

Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.

The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.

Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
no none
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2017
GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
Good site with impeccable after-sales service following a problem, thank you again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2017
The sound to start the alarm is a bit too loud. Otherwise, it works very well! Effective.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2017
good client service thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
The products offered by this site are of quality and communication with the sales service is easily accessible. This site offers good equipment with very appreciated installation and usage assistance?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2017
I ordered a battery-powered doorbell. I received the package well, but after checking the material, it turned out:
1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen
2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,

First of all, thank you for your order, and sorry for the inconvenience caused.

Regarding the battery, this is not normal, I will ask our workshop to contact you about this.

Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).

Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.

Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2017
The material I bought is used to protect the gate of a site that I monitor at night.. the material works quite well as soon as it is well adjusted manually. So I have to do between 4 to 5 tests between the sensor and the console 140 meters back and forth for 1 test. Otherwise, the sensors work very well the console in silent mode does not function, it remains in alarm position 3. That's why I put 4 stars out of 5. Otherwise, I do not regret my purchase as it is very useful for my work.
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,

Thank you for your message.
I have not fully understood the use you make of the product, but do not hesitate to contact us directly to explain this in person, so we can guide you and improve the installation. We have a lot of experience with this range, so we often have tips. If necessary, we can also exchange the product if it is not ideal for your needs.

Best regards,
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2017
Nothing to report..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/08/2017
Good site nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
normal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2017
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2017
Perfect good technical advice I recommend !!
Fast shipping
A+++++++
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