Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 21/09/2017 à 23h25 following a purchase from 10/07/2017

I will make purchases on this site again because I am happy with my purchase, it works well.

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Acheteur Vérifié

Published on 21/09/2017 à 23h18 following a purchase from 28/05/2017

serious company, nothing to complain about

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Acheteur Vérifié

Published on 21/09/2017 à 22h34 following a purchase from 07/08/2017

quick shipment of yellow surveillance camera stickers.
but in the sun the bright yellow color turned white....after only a month!

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Acheteur Vérifié

Published on 21/09/2017 à 22h18 following a purchase from 08/09/2017

No problem. Excellent value for money.

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Acheteur Vérifié

Published on 21/09/2017 à 21h52 following a purchase from 11/06/2017

product compliant with the description

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Verified Buyer

Published on 19/09/2017 à 18h24 following a purchase from 08/09/2017

Good for the price

Verified Buyer

Published on 30/08/2017 à 20h33 following a purchase from 21/08/2017

This is my second order and it was delivered when expected, was exactly as described, and I would use Ultrasecure direct again.

Verified Buyer

Published on 13/08/2017 à 19h41 following a purchase from 03/08/2017

lots of info, however i did email with a query on item delivered but had no reply. Product arrived quickly.

Response from Ultra Secure (ultrasecuredirect.com) Published on 14/08/2017

Hi Beverley
Thank you for taking time with the review, since reading you comment about the question we have found your email in the Spam box for some unknown reason, this has now been answered, we look forward to hearing back from you on this questions
Regards
Mark

Verified Buyer

Published on 08/08/2017 à 18h29 following a purchase from 30/07/2017

Items all arrived quickly. The wireless alarm system appears to operate okay but the wireless keypad and the key fob do not always operate first time and require numerous attempts to either arm or disarm the system. I knew beforehand that this may occur.

Verified Buyer

Published on 07/08/2017 à 22h56 following a purchase from 27/07/2017

found what I was looking for quickly

Verified Buyer

Published on 01/08/2017 à 00h16 following a purchase from 20/07/2017

Reasonably easy to follow.

Verified Buyer

Published on 30/07/2017 à 13h41 following a purchase from 22/07/2017

Well received.Cannot understand why normal snail pace postage costs so much!!

Verified Buyer

Published on 29/07/2017 à 14h34 following a purchase from 19/07/2017

all good

Verified Buyer

Published on 28/07/2017 à 21h50 following a purchase from 20/07/2017

Excellent service

Verified Buyer

Published on 27/07/2017 à 18h04 following a purchase from 15/07/2017

fast delivery

Verified Buyer

Published on 27/07/2017 à 01h29 following a purchase from 17/07/2017

Brochure sent, differed from the web site in in price and availability, I had a technical question on product which they gave a 50/50 answer too eg if this doesn't work try this!!.
Do the research first before purchase as buying individually to your needs may exceed a bundle offer, but happy with purchase, would buy from them again.

Response from Ultra Secure (ultrasecuredirect.com) Published on 31/07/2017

Hi Stephen
Thank you for the purchase, with regards to the Brochure, unfortunately these were printed before all the uncertainty in the economy following Brexit, and our cost of goods with their delivery costs are changing all of the time at the moment, we are however due to print a new batch of brochures soon.

Verified Buyer

Published on 12/07/2017 à 13h12 following a purchase from 03/07/2017

Delivered on time as agreed

Verified Buyer

Published on 11/07/2017 à 16h19 following a purchase from 01/07/2017

easy to naviagte and pay

Verified Buyer

Published on 06/07/2017 à 00h49 following a purchase from 23/06/2017

Apart the fact that I have received my package...service and delivery was terrible...I have not received any calls when the guy showed up at the door, despite the fact that I was home and there is no option to call anyone and help me about it. I had to change the option on the website to receive the package somewhere else and wait for another day just because it was hard for your guy to give me a call. I understand that you are always on the road and you have to make other deliveries, but it doesn't take more than 1 minute to show your customers some respect. I would definetly not use this service again.

Response from Ultra Secure (ultrasecuredirect.com) Published on 06/07/2017

Dear Customer
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.

Verified Buyer

Published on 04/07/2017 à 13h03 following a purchase from 24/06/2017

Very good service alarm was easy to setup

Verified Buyer

Published on 16/06/2017 à 14h15 following a purchase from 07/06/2017

Good service and delivery. Security post ordered was actually over packaged - a box within a box and then bubblewrap-all for a steel post! Crazy. However, the post is good. Only thing is the bolts supplied are very short and although they are into concrete - it would be more secure with longer bolts as I believe this post could easily be knocked over.

Acheteur Vérifié

Published on 07/06/2017 à 11h04 following a purchase from 06/04/2017

Well structured. Easy.

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Acheteur Vérifié

Published on 07/06/2017 à 07h21 following a purchase from 26/04/2017

Hello,

Please excuse us for this inconvenience.
This is very surprising because this alarm does sound very loud. I wonder if yours has a design problem then?
If not and it is just a simple volume issue, please know that you can, at a low cost, add additional sirens to your kit. The whole will work with the same remote control.

I will ask a technician to call you back to make the necessary checks.

Personally remaining at your disposal if needed.

Best regards,
Christopher
securitemarche.fr

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Response from Ultra Secure (ultrasecuredirect.com) Published on 07/06/2017

Team attentive and very responsive. Good advice

Verified Buyer

Published on 03/06/2017 à 13h17 following a purchase from 26/05/2017

VERY GOOD SERVICE

Acheteur Vérifié

Published on 03/06/2017 à 12h14 following a purchase from 10/04/2017

good

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Acheteur Vérifié

Published on 02/06/2017 à 18h52 following a purchase from 21/03/2017

this small control panel is very effective that's why I bought a second one

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Acheteur Vérifié

Published on 02/06/2017 à 12h55 following a purchase from 06/04/2017

Very serious site that you can trust

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Acheteur Vérifié

Published on 02/06/2017 à 09h37 following a purchase from 09/05/2017

Quick responses to my questions regarding the purchased product. Even online, it is possible to have good interlocutors! thank you

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Acheteur Vérifié

Published on 02/06/2017 à 09h22 following a purchase from 22/03/2017

No problem on the site, friendly and available staff. The material performs its functions well but the fixation is a bit fragile.

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Acheteur Vérifié

Published on 02/06/2017 à 09h00 following a purchase from 01/03/2017

MATERIAL RECEIVED AS EXPECTED AND WORKING

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Acheteur Vérifié

Published on 02/06/2017 à 05h21 following a purchase from 21/03/2017

no problem, reliable in orders and deliveries

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Acheteur Vérifié

Published on 01/06/2017 à 23h09 following a purchase from 18/05/2017

Reactive and very explicit

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Acheteur Vérifié

Published on 01/06/2017 à 22h01 following a purchase from 28/02/2017

good

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Acheteur Vérifié

Published on 01/06/2017 à 18h27 following a purchase from 20/04/2017

Nothing abnormal to report. Good site, good order, good delivery.

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Acheteur Vérifié

Published on 01/06/2017 à 18h04 following a purchase from 23/04/2017

Good communication about a part being out of stock with the proposal for its replacement. Reactive team

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Acheteur Vérifié

Published on 01/06/2017 à 17h49 following a purchase from 24/03/2017

Nothing to report, everything is ok

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Verified Buyer

Published on 16/05/2017 à 13h20 following a purchase from 05/05/2017

Ordered a small system for use on a boat, Arrived promptly. Some difficulty with set up as instructions were not clear, however customer services soon cleared up the confusion and system now in place and working adequately, we will review ongoing usage as time progresses

Verified Buyer

Published on 11/05/2017 à 21h14 following a purchase from 01/05/2017

Prompt Service

Verified Buyer

Published on 02/05/2017 à 19h04 following a purchase from 22/04/2017

Couldn't fault the web site

Verified Buyer

Published on 02/05/2017 à 13h13 following a purchase from 22/04/2017

Works as expected