English 
A
Rating: 4 out of 5
This site is good with good explanations and fast delivery
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
practical but lacks a bit of sound
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I will call you during the day to discuss the possible equipment with you.
Best regards,
Christopher
securitemarche.fr
I will call you during the day to discuss the possible equipment with you.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
7 everything was fine from the beginning until delivery
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Meets my expectations
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A
Rating: 4 out of 5
Hello, in the coming days I will order another Dakota 2500 from you.
As a commercial gesture, could you promise to include a niche for my sister?
Thank you in advance.
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As a commercial gesture, could you promise to include a niche for my sister?
Thank you in advance.
A
Rating: 4 out of 5
Fast shipping, good customer service on the phone, clean.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Great site, very responsive
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A
Rating: 4 out of 5
Fast shipping and competent technician.
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A
Rating: 4 out of 5
Clear site and company easily reachable by phone
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A
Rating: 4 out of 5
All OK
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A
Rating: 4 out of 5
Works correctly, effective
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A
Rating: 4 out of 5
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good, good advice
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A
Rating: 4 out of 5
Perfect, and within the deadlines
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A
Rating: 4 out of 5
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Order the same day received the next day....
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A
Rating: 4 out of 5
Not bad.
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V
Rating: 4 out of 5
good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
V
Rating: 4 out of 5
I received my order from ultrasecuredirect quickly but there was a fault on the item so after speaking to ultrasecuredirect on the telephone was told to return it and posted it back to them on 20th December. The company received my returned item after the Christmas break on 28th December and I received a replacement item all set up for use on 5th January - excellent customer service. i would recommend this company.
V
Rating: 4 out of 5
Good service although the website can be a little confusing and difficult to navigate on a pad rather than a larger screen PC
V
Rating: 4 out of 5
Goods arrived promptly but not clear on website that Sim card needed to be ordered separately. Now waiting for it to arrive so can't fully review product. Well packed and looks well made.
V
Rating: 4 out of 5
Fast efficient service.
V
Rating: 4 out of 5
The documentation could be more helpful
A
Rating: 4 out of 5
Very easy to access. Good after-sales service
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A
Rating: 4 out of 5
Very good and especially effective
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A
Rating: 4 out of 5
No order or shipping problems.
Product conforms and easy to install. Attention, the siren quickly drains the batteries
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Product conforms and easy to install. Attention, the siren quickly drains the batteries
A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Simple, practical site.... instructions too simple, lacking many details on the equipment configuration. There is no technical manual with the equipment, but rather a guide for dummies. But everything works.
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A
Rating: 4 out of 5
Product compliant and responsive service
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V
Rating: 4 out of 5
Good fast service and helpful tech support. I haven't yet got it up and working so can't verify the device works as hoped.
A
Rating: 4 out of 5
Interesting; information supplemented by advice obtained over the phone.
The technical description of one of the ordered items was, however, not available.
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The technical description of one of the ordered items was, however, not available.
V
Rating: 4 out of 5
good
A
Rating: 4 out of 5
A+++
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A
Rating: 4 out of 5
Good for the order
For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
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For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
Response from Ultra Secure (ultrasecuredirect.com)
Hello Mr. Berger,
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good item but a bit expensive
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A
Rating: 4 out of 5
order recorded and received quickly
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A
Rating: 4 out of 5
good value for money
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A
Rating: 2 out of 5
the delivery was very long. products low quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr