Customer reviews of Ultra Secure (ultrasecuredirect.com)

Very good but... stickers indicating house under alarm would be welcome, as well as a third remote control, important for large families! Otherwise, excellent reception and follow-up of the order.

Order and delivery without problems. Availability of contacts to assist me.

Good

Delivery a bit longer than usual. Easy to use site but a bit too many references for apparently identical products?. Remote controls rather fragile.

Everything was perfect, from the order to the delivery as well as your technical advice during installation. Too bad that for the transmitter you can't put a nano chip, as all current phones are equipped with it.

simple site - practical

Efficient and inexpensive

Fast shipping and within deadlines. The product is a bit more qualitative than I imagined but works well.

Works well for a distance of 70m with a gate and 2 walls, to see over time

Installation of an alarm in a camper van, which is very simple to set up. I chose not to install a door detector because the surfaces concerned are very small and only to install two presence detectors, one in the living area and the other in the storage compartment. It's effective, detection is very quick upon intrusion and the alarm is powerful inside. For more efficiency, the technician advised me to install a third siren in the engine compartment. After several attempts, I did not find this solution satisfactory enough, I installed it behind one of the refrigerator's ventilation grilles and there it is great, protected from water but not from dust, so to be monitored.. However, the weak point is the microscopic screw (diameter about 1mm) for fixing on the ball joint (not necessarily suitable for a moving camper van) for which no one will have the right screwdriver, and it requires force; once stripped, you will never find the same one in a hardware store, too bad otherwise it would have been perfect!

The order matched, the site is clear, the delivery was correct. I am satisfied

Order compliant and fast delivery

Ordered a post from UltraSecure it arrived quickly but had some damage. I had one phone call and they agreed to pick up the damaged one and supply a new one. That happened within two days. " What more can you ask for well done UltraSecure.

It took a week for the item to arrive and then only after I contacted the firm saying it had not arrived. The item I got has been activated and worked well.

Advice and information are provided by people in France

Product meets my expectations!

Very good product, conforms to the order, easy to install

Good product that presents an interesting quality / price ratio.
Navigation on the site is pleasant.

Hello
it does the job

Fast and compliant delivery

I just have a downside on the quality and responsiveness of the remotes. I have already changed the battery to see if it would reduce the little responsiveness (sometimes you have to press many times to arm or disarm the alarm.

I would have liked a response to my phone call regarding the follow-up of the after-sales service

Overall good. A lot of things that can confuse us at first glance, but it's well organized. The function of the different elements is not always obvious

Cameras delivered very quickly, their functions go beyond the specifications given by testers. very good material, too bad it's a bit more expensive than from the manufacturer.

the delivery very average paid to be delivered in 24h ????? pathetic

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A Very Good Service

Helpful and very quick response to my emailed query - and very fast order delivery. The only thing that stopped me from awarding five stars was that I thought the delivery charge for such a small item (key ring style fob arm/disarm controller) a bit excessive at £4-95

I find that the batteries discharge faster than what I was told during the purchase

delivery on time - material conforms to the description - price a bit high

4 stars and not five, just for the delay of 48 hours and not 24 hours as indicated and also for the site where it was impossible to create two delivery and billing addresses, otherwise material received and installed nothing to say.

Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.

OK but points to improve for it to be perfect.
Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets

I am very satisfied with Securite Marche and its products
The advisors are responsive and attentive

I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.

Received relatively quickly. Equipment works perfectly. No false alarms.

Good: Well-designed site although a bit repetitive, fast delivery, effective product easy to install and use but a bit expensive and with a certain lack of autonomy!

thank you

Overall, correct, the technical service is more honest than the sales service. This is probably because the technicians know the products sold better than those who sell them. But a performing product apart from a few functions that I have not yet managed to master or that do not work. I still recommend. M.D

The bracelet/pendant meets my expectations. The setup is a bit tedious (you need an old phone with a microchip). The battery life is not sufficient (3 days).