Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2022
Good but missing installation.
But perfect quality-price ratio
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
The product is good, but the problem I encounter very often is that I have to open the box to restart it.
As you explained to me by phone.
This poses a small problem for me because the product is not secure for me
Mrs. Viaud
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2022
Very good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2022
Delay, competence, attentive .....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Nothing to report...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
GOOD.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Pleasant navigation and top commercial service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2022
Pleasant and competent sales service that guides the customer well without forcing their hand. Quick delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2022
Good responsiveness
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/06/2022
Gate alarm. Good and prompt service from the company and the product does exactly as advertised. My only small negative comment would be that the screws supplied seemed to be of poor quality as every screw driver used was “ramping” and it was difficult to screw the unit securely. We replaced the screws with our own stronger ones
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 11/05/2022
This is a very useful tool for the Security Patrol.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2022
The device is well made, seems robust. It triggers between 9 and 10 meters but the sound of the siren certainly does not reach the announced level. Its main interest lies in the extension of the alarm but it is necessarily exposed to remain effective which makes it vulnerable to destruction. In summary, a useful purchase as an accessory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
Available, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
All OK. A suggestion? When replacing an ordinary entrance door with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
PRODUCT COMPLIES WITH WHAT I WANTED
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2022
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Order received quickly, nothing to say, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
Good exchange with the advisor. Delivery on time, simple installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
Very responsive sales service, order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Missing a user manual for Reolink camera as the manufacturer's site is poor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
put in touch with a very competent and attentive person, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
after-sales service improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
order, delivery, and use impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Delivered on the scheduled date and conforms to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Good after-sales service, they helped me finalize the configuration of the alarm system. It's easier when you live on-site. After 5 months of use, my installation works wonderfully, except that sometimes my remote control has false contacts. Probably due to the battery moving inside its housing, just need to secure it with silicone.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Good material, delivery on time. Not 5 stars because I contacted customer service by email, but it remained unanswered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
I will give 5 stars when my problem is resolved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
After 2 months of use, the product is compliant and satisfactory. It remains to be seen if its durability is superior to the gadget products from GMS and justifies the price difference.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2021
Salespeople available, attentive, tailored responses. Reactive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Product easy to install, however the connectivity between elements is moderately effective despite favorable conditions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2022
Good product overall, a few small bugs from time to time, especially for triggering or deactivating with the remote control, but it does the job because of the high sensitivity of the motion detector and quite loud ringing. Site with a lot of choices and attentive customer service, good advice, very friendly and nice staff. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2022
Correct product, meets part of my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
The detectors I bought do not always detect the passage of vehicles
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
The installation of my product was very easy but the operation is incomplete
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