Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
ALL VERY GOOD.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Fast delivery despite COVID-19. Easy and simple installation.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 12/05/2020
not particularly helpful pre purchase on the phone with reassurance and talking about setting up and deployment, but i went ahead and spent over £900 on a plug and play break beam system. have issues not being able to program the sim card myself and still not fixed. Eager to take my money, not so eager to fix my niggling problem. the system however is up and running and am happy with its function in our rural small holding
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Fry
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Product delivered quickly and already configured. This is the second order. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Very good product, delivered quickly. Friendly phone service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
Good product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Quick and clear responses to every request. Delivery within the timeframe and product quality as expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Top, nothing to say, perfect!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Great little device, quick setup, no need for IT or electronic background for the setup, it's instant. I have a bell in the kitchen and one in the workshop, allowing me to leave the barrier open.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2020
Very well-made site with a wide choice of products. Very professional service. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2020
The presentation of products on the site is clear. My contact for advice understood my issue well. The delivery time was longer than I had anticipated (but perhaps due to COVID-19). However, I did not understand (or did not read) that the detectors are delivered without support and I am looking for solutions. For the detectors at the ends, I have ideas, but for the central detector, I will not be able to install it. I will use it elsewhere, for another purpose.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

First of all, thank you for your positive feedback and rating.

Regarding the supports, no, this is not normal, you should have received them.
Perhaps it was specific supports that you needed?

Do not hesitate to contact our team, we will make checks and can advise you according to your usage.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Very good, fast delivery, easy to install product, clear documentation. Nothing to report
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Friendly and efficient customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2020
Very good company, with attentive advisors and good advice.
Good products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Perfect, telephone information at delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/04/2020
Great site, product and great seriousness in delivery despite the lockdown.
I recommend this very high-end French site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Very serious, highly recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2020
very good purchase and deadline respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2020
Available by phone, efficient, order received very quickly. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Very good site, easy and fast order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2020
Superb service, polite, fast, always there to help
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Navigation on the site is simple, quick and compliant order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2020
Serious site! Order delivered quickly .. top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2020
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2020
Good advice, fast delivery, already a customer for over 5 years, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2020
Perfect, I am completely satisfied.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2020
Order exactly matching my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2020
Easy to set up, fast delivery, very good site to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2020
Very satisfied, I recommend your site, have a good day, thank you.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/05/2020
Good service. Excellent personal advice. Prompt delivery. Product works well.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/05/2020
Very pleased with the product I bought from Ultrasecure. And the customer service was top-notch - the fastest reply to a query I've ever received!
The two parking posts I purchased are of top quality and look built to last. They arrived very quickly too, which was important as we were having a new driveway laid and needed the posts to arrive in good time so they could be cemented in place during the job.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/05/2020
Speed and efficiency was excellent, especially considering the Coronavirus context. Product itself was as expected but volume of siren is slightly disappointing.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/05/2020
Good service. Good technical backup good stuff
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/05/2020
Very quick delivery of a great little alarm system which is ideal for our shed which is at the bottom of the garden and houses a classic motorcycle
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/05/2020
Easy to follow website. Excellent choice of products.
Someone at the end of a phone if you have a problem- GREAT
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 07/05/2020
Very good advice and help over the phone, and for a small order aswel , had 2 orders now and very good, well packaged can't complain.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Ben, thank you for your new order and for taking the time out to send the review, much appreciated
Regards
Mick
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Verified Buyer
Rating: 5 out of 5
following a purchase from 07/05/2020
Excellent knowledgeable service and speedy delivery, I could not ask for more
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/05/2020
First class and knowledgeable service coupled with a reliable delivery service - brilliant
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/05/2020
Amazing bit of kit good for remote driveway 400 meters away
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