Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 2 and 5 stars

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Verified Buyer

Published on 11/02/2019 à 13h49 following a purchase from 03/02/2019

excellent

Verified Buyer

Published on 11/02/2019 à 13h31 following a purchase from 01/02/2019

The sensors inside and out were incapable of communicating with the siren box on front of the building. I found that only when the sensors were able to "see" the siren were they able to communicate. Otherwise the team were helpful but system a waste of money.

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/02/2019

Dear Sirs,
I am sorry you couldn't get the Wireless range between the Sensors and your desired location for the Siren Controller Box, unfortunately one can never be 100% sure with regards to Wireless Signals, we advertise actual distances (line of sight) which have all been tested and confirmed by us before adding them to our range of products. But it is impossible to know what may hinder this, it can be the nature of the construction, hidden cables or steel in walls, wi-fi and consumer box locations, even external influences. It would probably be possible for you to add a secondary Siren to this Alarm Kit, the first Siren could then bounce a signal to a second Siren at the front of the house. Please contact us if you want to discuss this option (01604 589414, option 1, or email [email protected])

Verified Buyer

Published on 09/02/2019 à 12h11 following a purchase from 01/02/2019

Very prompt

Acheteur Vérifié

Published on 09/02/2019 à 10h54 following a purchase from 29/01/2019

Effective

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Acheteur Vérifié

Published on 09/02/2019 à 00h42 following a purchase from 29/01/2019

Order received quickly in good condition. Very pleasant telephone reception and information given with precision; Equipment easy to install as you say in the documentation and everything works well, I hope for a long time. My satisfaction is such that I promoted your site and your equipment to a neighbor and friend who, I think, will place an order with your service. Best regards. N. Mougin in Chambéry

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Acheteur Vérifié

Published on 08/02/2019 à 18h52 following a purchase from 25/01/2019

Everything was perfect, fast delivery and in accordance with my order. I highly recommend this site as we are always well received, direct order or telephone information, a competent and very friendly staff, it's great

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Acheteur Vérifié

Published on 08/02/2019 à 18h50 following a purchase from 27/01/2019

Very fast order shipment, and packaged very seriously, trustworthy online store

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Acheteur Vérifié

Published on 08/02/2019 à 17h06 following a purchase from 29/01/2019

Well-secured site and meets our expectations

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Acheteur Vérifié

Published on 08/02/2019 à 16h46 following a purchase from 30/01/2019

Perfect!

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Acheteur Vérifié

Published on 08/02/2019 à 16h45 following a purchase from 31/01/2019

Very? Everything went well from the order to the receipt of the product.

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Acheteur Vérifié

Published on 08/02/2019 à 16h40 following a purchase from 26/01/2019

Great price, correct and compliant material, well packaged, only the screws do not fit in the holes to be reviewed, otherwise good product with delivery to a relay in 48 hours

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Acheteur Vérifié

Published on 08/02/2019 à 16h17 following a purchase from 30/01/2019

meets our needs

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Acheteur Vérifié

Published on 08/02/2019 à 16h09 following a purchase from 01/02/2019

Effective and corresponds to the order

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Acheteur Vérifié

Published on 08/02/2019 à 15h58 following a purchase from 26/01/2019

Fast and effective

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Acheteur Vérifié

Published on 08/02/2019 à 15h50 following a purchase from 30/01/2019

Good salesperson, attentive, he guided and advised me well on the desired equipment

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Acheteur Vérifié

Published on 08/02/2019 à 15h45 following a purchase from 29/01/2019

Phone contact, accessible advice.

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Acheteur Vérifié

Published on 08/02/2019 à 15h44 following a purchase from 27/01/2019

Nothing to complain about, site conforms to the ad, Satisfied with my purchase.

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Acheteur Vérifié

Published on 08/02/2019 à 15h43 following a purchase from 25/01/2019

Impeccable service. Nothing to complain about.

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Acheteur Vérifié

Published on 08/02/2019 à 11h12 following a purchase from 04/01/2019

Excellent order tracking and advice for the installation of the equipment

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Acheteur Vérifié

Published on 08/02/2019 à 10h50 following a purchase from 31/12/2018

very good

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Acheteur Vérifié

Published on 07/02/2019 à 08h29 following a purchase from 07/01/2019

clear and precise

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Acheteur Vérifié

Published on 07/02/2019 à 07h34 following a purchase from 23/01/2019

Perfect. Good advice, fast delivery

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Acheteur Vérifié

Published on 06/02/2019 à 23h47 following a purchase from 10/01/2019

Very good explanation.

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Verified Buyer

Published on 06/02/2019 à 23h45 following a purchase from 26/01/2019

Arrived quickly, great product. All working.

Verified Buyer

Published on 05/02/2019 à 16h11 following a purchase from 28/01/2019

Excellent site very easy to navigate.
Very informative and details of product explained very good

Verified Buyer

Published on 05/02/2019 à 13h53 following a purchase from 28/01/2019

very good

Acheteur Vérifié

Published on 04/02/2019 à 14h59 following a purchase from 22/01/2019

After requesting information by phone, very well informed. Quick online order, delivery in 48 hours, configured kit, nothing to say.
I would recommend if needed and I recommend this very serious company.

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Verified Buyer

Published on 04/02/2019 à 13h44 following a purchase from 27/01/2019

Very good

Verified Buyer

Published on 04/02/2019 à 13h33 following a purchase from 27/01/2019

Very good service

Verified Buyer

Published on 04/02/2019 à 13h29 following a purchase from 28/01/2019

Very efficient dispatch of order and very satisfied with products

Acheteur Vérifié

Published on 03/02/2019 à 15h10 following a purchase from 25/01/2019

I bought 2 UltraPIR kits for 2 garages and everything works perfectly with a Free 2E SIM card (each), I camouflaged the 2 receivers with speaker fabric by just cutting the small detection window, so they disappear among the shelves, it also reduces the brightness of the small red light, moreover I did not fix them as I can transport them and place them in my car, in my apartment, or anywhere that may need occasional surveillance, Great. Thanks to the advisors from SecurityMarket who respond to all our calls.

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Acheteur Vérifié

Published on 03/02/2019 à 08h25 following a purchase from 23/01/2019

As the delivery arrives with the configured equipment, installation and commissioning are easy.

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Acheteur Vérifié

Published on 02/02/2019 à 15h31 following a purchase from 08/01/2019

well organized and fast, need to see the equipment over time.

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Acheteur Vérifié

Published on 02/02/2019 à 11h44 following a purchase from 21/01/2019

very responsive

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Acheteur Vérifié

Published on 02/02/2019 à 11h24 following a purchase from 17/01/2019

The package was well received and packaged, very good product.

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Acheteur Vérifié

Published on 02/02/2019 à 08h31 following a purchase from 23/01/2019

Order conforms to the request, top delivery within the deadlines, nothing to say, perfect

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Acheteur Vérifié

Published on 01/02/2019 à 21h12 following a purchase from 22/01/2019

Delivery of the product as presented within the allotted time

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Acheteur Vérifié

Published on 01/02/2019 à 21h02 following a purchase from 11/01/2019

Very good

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Acheteur Vérifié

Published on 01/02/2019 à 20h10 following a purchase from 09/01/2019

Well advised, good product.

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Acheteur Vérifié

Published on 01/02/2019 à 19h47 following a purchase from 10/01/2019

deadlines respected. Equipment conforms to expectations. Pre-programmed and easy to install. NICKEL

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