English 
V
Rating: 5 out of 5
First class service even got a phone call the day before delivery to make sure it was the correct roof rack
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2 and 5 stars
Reset filtersV
Rating: 5 out of 5
Website very good. My order despatched and delivered very quickly. Excellent service and good advice with queries .
V
Rating: 5 out of 5
Excellent quality alarm.
V
Rating: 5 out of 5
Excellent. Very quick to order and receive all required spare parts.
V
Rating: 5 out of 5
very good
A
Rating: 5 out of 5
Very good phone reception, fast delivery and product completely meeting my expectations, for the setup, a very competent technician called.
Thank you
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Thank you
V
Rating: 5 out of 5
very clear
V
Rating: 5 out of 5
JUST AS DESCRIBED THANK YOU
A
Rating: 5 out of 5
Correct material for the price and friendly staff who answer questions.
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V
Rating: 5 out of 5
Good
V
Rating: 5 out of 5
Very user friendly and informative
A
Rating: 2 out of 5
The detector does not trigger quickly.
Disappointed with the product.
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Disappointed with the product.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.
We remain at your service.
Best regards,
Christopher
Security Market / Ultra Secure France
A
Rating: 5 out of 5
Great, I am satisfied with my purchase and recommend it
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A
Rating: 5 out of 5
Product compliant
Deadlines respected
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Deadlines respected
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Excellent service
V
Rating: 5 out of 5
easy to use and order
A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
Very easy to install. Very good result. And especially very good telephone explanations
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V
Rating: 5 out of 5
Prompt service and easy to set up and install. So far so good.
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Perfect, very serious and competent, promised deadline, respected deadline, Thank you
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A
Rating: 5 out of 5
Present and patient on the phone for all advice and explanations. I definitely recommend!!!
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A
Rating: 5 out of 5
very good and fast
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V
Rating: 5 out of 5
we live in a rurual part of the country, but our order was delivered next day. Thank you
A
Rating: 5 out of 5
Nothing to report, as always
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
PRO FAST AND SERIOUS THANK YOU
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A
Rating: 5 out of 5
very positive
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A
Rating: 5 out of 5
Fast and efficient.
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A
Rating: 5 out of 5
Very responsive and professional team.
Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
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Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
A
Rating: 5 out of 5
Very good service
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A
Rating: 5 out of 5
I give a rating of 5 out of 5 very good from every point of view
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A
Rating: 5 out of 5
Very professional, fast shipping, very good advisor
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A
Rating: 5 out of 5
fast delivery (48h), impeccable packaging...Thank you.
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A
Rating: 5 out of 5
Impeccable.
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A
Rating: 5 out of 5
Excellent. I recommend!
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good, great follow-up and service, thank you to them.
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