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Rating: 5 out of 5
Excellent customer service, also accessible by phone, which is an exception in the web world.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Very good. Reactive team that answers all questions, fast shipping via DPD.
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A
Rating: 5 out of 5
Fast delivery, good communication with the seller.
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V
Rating: 5 out of 5
Excellent customer service when I had a query and prompt delivery.
A
Rating: 5 out of 5
Compliant with the order received, deadline respected, nothing to say.
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V
Rating: 5 out of 5
Fast delivery and helpful staff
A
Rating: 5 out of 5
Listening to the customer.
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A
Rating: 5 out of 5
It has been eight months since I placed and received this order, which gives me satisfaction. I contacted customer service at the time and quickly received answers to my questions. Nothing to report, this site seems completely reliable to me.
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A
Rating: 5 out of 5
Great products and great customer service.
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A
Rating: 5 out of 5
I am very happy it works wonderfully
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A
Rating: 5 out of 5
Simple remote control to use and perfectly fulfills its role as a replacement for the original remote. It's perfect.
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A
Rating: 5 out of 5
Very satisfied with my order. I contacted this company by phone: very pleasantly surprised, friendly staff, doing their best to be pleasant and very responsive. Moreover, good quality/price ratio.
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A
Rating: 5 out of 5
Impeccable and fast service. Package conforms to the order.
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A
Rating: 5 out of 5
very good advice from the interlocutor regarding the choice of material. Material adapted to my request. very good. I recommend. Best regards
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A
Rating: 5 out of 5
Delivered on time: very good responsiveness. Good product....reliable. Thank you
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A
Rating: 5 out of 5
Within the deadlines as in the photo and works very well, staff top for information. Nothing to report. I recommend. Thank you
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Rating: 5 out of 5
Following a failure due to the network my camera was no longer working. I therefore called the company for troubleshooting. I was able to discuss with the technician who perfectly indicated to me, in a pedagogical manner, the manipulation to be done. And everything is back to normal. Bravo to this team that ensures flawless follow-up after purchase.
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A
Rating: 5 out of 5
Very satisfied with the purchased products (autonomous alarm 3 in 1) and also very satisfied with the welcome and technical assistance by phone. Olivier
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Very good product, and easy to install.
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A
Rating: 5 out of 5
Fast delivery. Clear explanations
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A
Rating: 5 out of 5
Good after-sales service
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A
Rating: 5 out of 5
I am very satisfied with the approach of this company that helped me fulfill my request by providing a solution outside the 'catalog'. I received the order on time and it was compliant. So very good review
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A
Rating: 5 out of 5
Quality camera, attentive staff and efficient
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A
Rating: 5 out of 5
Very good contact, technical support and quality material.
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A
Rating: 5 out of 5
Material conforms to my expectations
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A
Rating: 5 out of 5
Satisfied with my order
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A
Rating: 5 out of 5
completely satisfied at all levels
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A
Rating: 5 out of 5
Perfect for
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A
Rating: 5 out of 5
Nothing to complain about. Serious, professional
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A
Rating: 5 out of 5
Top material, happy with the service
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A
Rating: 5 out of 5
Very fast delivery
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A
Rating: 5 out of 5
Shipping on time and very attentive employees, I particularly recommend Jp
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A
Rating: 5 out of 5
Service compliant and product totally in line with our needs and expectations
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A
Rating: 5 out of 5
Order arrived quickly, needed information, very friendly and competent contact person
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A
Rating: 5 out of 5
Quality products! Seller very attentive! Nothing to report.
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A
Rating: 5 out of 5
Very professional
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A
Rating: 5 out of 5
very serious
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A
Rating: 5 out of 5
Very good reliable product
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