9.6/10
★★★★★
based on 10256 reviews published

Latest positive customer reviews

5 /5
★★★★★

For the order I made nothing to say however I am surprised that security market does not have spare parts for the material sold indeed we need two solar panels for our fx barriers because one is broken and the other has taken a stone and is therefore broken too I was told that it was impossible to have them and that therefore we would have to change our barriers which are only 5 years old it is obvious that if we had known that after 5 years it was ruined we would not have bought this material from security market so we are disappointed because we are a small association and our means are limited we do not understand how it is possible to sell material if we cannot provide after-sales service so disappointed, disappointed, disappointed

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Acheteur Vérifié
purchased on 14/11/2018
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Answer from Ultra Secure (ultrasecuredirect.com)
Hello, We try as much as possible to be as efficient as possible and we are always disappointed when a customer is not satisfied (especially since we know you well now for years). As you know, our after-sales service always tries to provide answers to customers (including 5 years later, through a free number, and without any time limit). We maintain stocks of accessories long after the end of a range. Unfortunately, regarding specific spare parts for an accessory, we also depend on manufacturers and these can sometimes be difficult to find (we ourselves sometimes have to dismantle new elements to be able to satisfy the customer). Even major brand manufacturers do not necessarily stock spare parts for that long... On our side, we offer almost all spare parts for our products. And, in the contrary case, we systematically find replacement solutions so that our customers do not feel cheated (the complete replacement of the product is however sometimes necessary after many years, like any electronic element). I think we provide a service well above average (this is in any case the general observation of our customers), and I am therefore disappointed to read your comment. The fact of having ranges of products and compatible accessories maintained for years is often a very satisfying discovery for our customers. Moreover, in your case, the review left concerns precisely the order of certain spare parts, I therefore find it unfair towards our team, we are also a small company... Regarding the panels that you unfortunately damaged and wish to replace, my colleague told you by phone that he was inquiring to try to provide you with these parts even if we do not currently have any in stock. The search is still ongoing. Nothing proves that these panels no longer work, and we never refuse to diagnose these elements in our workshop, even after several years. Our legal warranty obligation in France is 2 years. Despite this, as explained in this message, we strive to be as efficient as possible in order not to fall into this scheme of planned obsolescence. Our teams are always at the service of customers, even the oldest, and even after the warranty period. Sorry if you have a negative impression of our services and our company, we are making every effort not to get there. Remaining of course at your service. Best regards, Security Market / Ultra Secure France
5 /5
★★★★★

VERY GOOD

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Acheteur Vérifié
purchased on 22/11/2018
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5 /5
★★★★★

Professionals, responsive. Bravo for your level and quality of service

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Acheteur Vérifié
purchased on 21/11/2018
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5 /5
★★★★★

No complaints to make. I had already pointed it out. Finally a company where you are answered immediately on the phone without having to hear for minutes: "press 1, press 2, press 3, etc"! How nice it is! Thank you to SECURITY MARKET. Jacques

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Acheteur Vérifié
purchased on 20/11/2018
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5 /5
★★★★★

Completely satisfied with my order

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Acheteur Vérifié
purchased on 13/11/2018
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5 /5
★★★★★

I haven't tested the product yet, but this site seems very serious, I was contacted and advised, and I am reassured to know that in case of a problem I will have no difficulty in finding someone to talk to.

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Acheteur Vérifié
purchased on 19/11/2018
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5 /5
★★★★★

Fast delivery. Information before ordering from a seller "safeshopping" very clear and precise. Very good site.

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Acheteur Vérifié
purchased on 14/11/2018
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5 /5
★★★★★

Order delivered quickly. Everything works as expected, and the phone support is very effective if there is an issue with the installation. Perfect therefore

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Acheteur Vérifié
purchased on 11/11/2018
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5 /5
★★★★★

Great

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Acheteur Vérifié
purchased on 13/11/2018
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4 /5
★★★★☆

No issues

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Acheteur Vérifié
purchased on 16/11/2018
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5 /5
★★★★★

Perfect nothing to say

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Acheteur Vérifié
purchased on 22/11/2018
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5 /5
★★★★★

No surprises, thank you

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Acheteur Vérifié
purchased on 17/11/2018
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5 /5
★★★★★

Very fast

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Acheteur Vérifié
purchased on 09/11/2018
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5 /5
★★★★★

Very good product and super fast delivery

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Acheteur Vérifié
purchased on 22/11/2018
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4 /5
★★★★☆

Efficient, professional

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Acheteur Vérifié
purchased on 17/11/2018
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4 /5
★★★★☆

Package received quickly, good product.

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Acheteur Vérifié
purchased on 10/11/2018
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5 /5
★★★★★

Always kind, helpful, and available, thank you to the whole team Mr. Lacour

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Acheteur Vérifié
purchased on 16/11/2018
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 20/11/2018
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5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 21/11/2018
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5 /5
★★★★★

Very serious establishment, very responsive, attentive.

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Acheteur Vérifié
purchased on 16/11/2018
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5 /5
★★★★★

I received excellent advice by phone before the purchase

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Acheteur Vérifié
purchased on 10/11/2018
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5 /5
★★★★★

Very good, no problem. Fast.

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Acheteur Vérifié
purchased on 14/11/2018
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5 /5
★★★★★

Product conforms to the description received very quickly. Technical advice by phone very clear

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Acheteur Vérifié
purchased on 14/11/2018
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5 /5
★★★★★

They are just what I expected and we are exceedingly impressed with them now they have been fitted. The installation instructions are clear and concise.

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Verified Buyer
purchased on 06/11/2018
5 /5
★★★★★

Comprehensive site with good quality products, reasonable prices and fast delivery

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Verified Buyer
purchased on 14/11/2018
5 /5
★★★★★

Product received quickly and meets my needs

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Acheteur Vérifié
purchased on 04/11/2018
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5 /5
★★★★★

Simple, straightforward, clear. Helpful instructions.

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Verified Buyer
purchased on 13/11/2018
5 /5
★★★★★

Very old service recommended

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Verified Buyer
purchased on 12/11/2018
5 /5
★★★★★

Very good

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Acheteur Vérifié
purchased on 05/11/2018
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5 /5
★★★★★

Positive and quick to respond....excellent service

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Verified Buyer
purchased on 10/11/2018
5 /5
★★★★★

Very pleased with the quality and easy to install ! And very please with the fast delivery!

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Verified Buyer
purchased on 11/11/2018
5 /5
★★★★★

Spot on

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Verified Buyer
purchased on 09/11/2018
5 /5
★★★★★

Good purchase, not used yet

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Acheteur Vérifié
purchased on 07/11/2018
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4 /5
★★★★☆

Fast

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Acheteur Vérifié
purchased on 08/11/2018
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5 /5
★★★★★

I was surprised by the speed of the shipment. It's perfect

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Acheteur Vérifié
purchased on 04/11/2018
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5 /5
★★★★★

Good product at a reasonable price and delivered very quickly.

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Verified Buyer
purchased on 08/11/2018
5 /5
★★★★★

Fast delivery and practical product to use

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Acheteur Vérifié
purchased on 06/11/2018
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5 /5
★★★★★

Hello my opinion very competent people at our listening bravo and thank you best regards

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Acheteur Vérifié
purchased on 06/11/2018
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5 /5
★★★★★

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Acheteur Vérifié
purchased on 05/11/2018
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5 /5
★★★★★

The kindness of the advisor, his help with the order for product reference and the speed of delivery, thank you ??

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Acheteur Vérifié
purchased on 06/11/2018
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