Reviews Ultra Secure (ultrasecuredirect.com)

On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.

On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.

On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.

On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.

Easy to find the camera I need, but impossible to pay! The payment system does not work. I had to send the money by bank transfer. Also, their email is not configured correctly, so communication with customer service is not very easy. I cannot recommend them.

Meets my expectations but shows weaknesses from time to time. Some areas (2-3%) are not always detected.

2 out of 4 cameras do not work, probably a WIFI problem that I could not resolve.

DREADFUL CHINESE INSTRUCTIONS ON SMALL BIT OF PAPER TRANSLATED SO DIFFICULT TO UNDERSTAND. I still don't know why my alarm won't flash when the sos button is pressed . I have to keep contacting this firm . The instructions don't tell you to remove rubber bung to access on switch but tell you to take clear cover off with loads of tiny screws . Might be a UK company but they are selling cheap Chinese rubbish alarms and I bought 2 ! Whole thing been a lot of aggro

The product isn't loud as wanted

I don't know because it is broken!!! but an exchange is in progress

I don't know because it is broken!!! but an exchange is in progress

Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer. But I recommend to all those very satisfied alarm system connected to my mobile.

Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer. But I recommend to all those very satisfied alarm system connected to my mobile.

Very poor instructions on web site about the use of sim card

Received one part out of two, the second received after a call

The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.

The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.

The remotes are of average quality, often need to open the case to properly replace the battery for good contact.

Very good customer service, they exchanged my defective doorbell that was less than a year old without any problem. However, the product received in exchange is not new, it has multiple small scratches as well as some marks... A bit disappointed even if the 'new' one works very well.

The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.

Rrasonable

Product a bit flaky, I feel like it may worth replacing with an alarm from an established home security firm once possible . Messaged support to ask about an issue and they never came back. Alarm seems to work for now, but not inspiring too much confidence.

CAPRICIOUS FUNCTIONING

Average products do not hold the charge with the original solar panel and no after-sales solution quality-price ratio questioned!!!!

Mail follows

Alarm was shipped very promptly. Unfortunately, DPDs delivery was very poor resulting in lots of wasted time. Ultrasecure were very helpful and contacted DPD on my behalf albeit with limited effect. The alarm seems to be OK although the siren claims to be 130dB which you would expect to be literally painfully loud. When the siren sounds inside the vehicle, it does not seem loud at all - it would not be audible from my house about 25 metres away. However, the second siren situated in the house does make sufficient noise.

The operation is very random!! Very often, I do not see any external camera, sometimes only 1 (out of 2), rarely both at the same time. However, the Ultracam control box (visible from the cameras and 15m away from them, without obstacles) is located on the roof for better reception of the 4G antenna (located 1000m away). Disappointing!

The alarm's ringing is not loud enough outside and does not reach far enough.

Clear and precise

Delivery within 10 days

In the last test, the alarm forwarding to the external siren was no longer working. As soon as control is possible, I will check and keep you updated.

Unfortunately, the equipment was not reliable with the alarm triggering several times without intrusion

Fragile remote control, this is already the second the flashing alarm, I had to disconnect it, it rang in the middle of the night for no reason and I couldn't stop it. Otherwise, the rest works well.

Good product. Navigation on the site without problems, rather Intuitive. However, responses to emails for after-sales service -> NONE. No response despite several emails written.

Good product. Navigation on the site without problems, rather Intuitive. However, responses to emails for after-sales service -> NONE. No response despite several emails written.

Slow handling of the material for a rushed person

I would have given more stars if the circlips on the bottom of the post had been fitted correctly, it took a couple of minutes to work out why the pins were flopping about

Somewhat pricey for what it is. Resisted paying £5 for a cctv sticker as that is just extortionate.

Ordering was straightforward, the delivery was prompt and, so far, the long range bell is working fine. But the instructions were woeful and the description of the receiver unit on the web-site was rather sketchy, so it is less capable than I had assumed. Subsequent email service to provide instructions was good but they should have been come with the product.

I had a problem mounting the PRI in that with the rubber cover in place the adjustable ball joint could not be tightened sufficiently to lock the mounting. The PRI would always tilt to its lowest position. I telephoned your technical dept seeking advice and was informed that I needed to get a thicker piece of rubber to replace the friction rubber washer supplied and that this problem had not come to light before. I was quite aghast at this being expected to modify a new piece of equipment! I said that if the parts supplied were indeed defective then these should be replaced by correctly operating parts. The operative then agreed to supply new parts, however to date these have not been received meaning that it is impossible for the equipment to be properly installed. AN URGENT REPLY WOULD BE APPRECIATED CONCERNING THE SUPPLY OF THE DEFECTIVE MOUNTINGS