★★★★★
based on 10256 reviews published
Latest neutral customer reviews
I have 1 sensor out of 4 in total that does not work. Too bad. If you can do something for me, I thank you in advance. Serge rosset
Of course, this is covered under the 2-year warranty.
I am asking a technician to call you back to confirm this, sometimes it is another phenomenon that can be resolved remotely.
We apologize for the inconvenience caused.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I bought the KP MON with 4 temp/hum probes. This material is 100% Chinese but seems reliable. I made technical remarks, but customer service doesn't seem to know the material too well. What a pity not to provide dedicated software! It makes things easier rather than programming by SMS. Also, by SMS you can't access everything. (example: exporting recorded data in CSV) gilles
You can easily detect the flashing red light of the system and it takes time for calls
If you want to hide this LED, we simply suggest a small piece of opaque tape, and that's it.
For the call delay, the normally observed time is 30 seconds to 1 minute 30 maximum, this is related to the nature of the product which runs on batteries (we have powered ranges that call in a few seconds if you prefer). If the call takes longer, it may be that the network is too weak where the device is installed, I invite you to try a different operator.
Remaining at your complete disposal if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
Thank you for your quick response and processing. Upon receipt, I will set it up again and keep you informed.
Have a good day and see you soon
Eric lepelletier
I bought 2 GSMs. 1 for the boat no problem 1 for the house and alarm -30% low batteries all tests have been done with customer service and still the same. What do we do now because the alarm is still on? It might be wise to make an exchange to validate the defect of the GSM.
I see that the file is indeed in progress with the technician, and your return package is being processed today.
The malfunction has been confirmed and the product will be replaced.
We apologize for this inconvenience and hope that you will continue to trust our company.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
The alarm does not sound loud, the alert on the phone comes a long time later. When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
The alarm does not sound loud, the alert on the phone comes a long time later. When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Pros: Good value for money, fast shipping. Cons: Incomplete package, but efficient customer service, error fixed after a phone call. Missing accessory received within 8 days. Improve package verification before shipping.
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
I have used this company before for some alarm equipment, response is good. However I recently ordered some sensors (PIR's) for the alarm. I received them and notice how annoying they are to put together as regards mounting to a wall. Rather than just clipping to a mini wall stand, you now have to open up the PIR, then annoyingly you have to remove the entire printed circuit board (PCB) to be able to drill a hole, to put a screw to mount it to the wall mount they supply ! You then have to carefully re-fit the PCB. Absolutely ridiculous to say the least. This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'. Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.
Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them.
Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps.
I hope this helps
Regards
Mark
I haven't used it.
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Main equipment (siren, remote controls) good. Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house. The external sensors have too narrow an angle Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Batteries that I had to replace 8 days later. Captures in a very small area.
The installation and setup is easy. However, the device does not call, it only sends an SMS. THE SOUND LEVEL OF THE ALARM DOES NOT MATCH 150 DECIBELS AS ANNOUNCED. (the level is below 90 decibels as the noise from my compressor covers that of the alarm)
I ordered a KP9 alarm panel that was delivered promptly. It is a good product. What lets it down is the manual. It has been badly translated from Chinese. A lot of the commands are missing. It takes a lot of reading to get the full benefit out of the panel. Even trying to set it up I had to ring their help line. The help back up is good and they knew the answers to my question. It's a pity that Ultra Secure don't re-write the manual
Regards
Mark
Good but the batteries don't last long, too bad I only give three stars for that
Sorry for this inconvenience.
If your batteries wear out too quickly, two probable possibilities:
- your system triggers too often (for example, you test once a day, while the technical specifications expect a classic use, for example a test trigger per month)
- your system is malfunctioning, in which case we will cover it under warranty
I invite you to send us more detailed information and we will assist you going forward.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Hello, Sorry for the inconveniences suffered. Unfortunately, I do not fully understand your message, I invite you to call us directly at 09 72 30 88 88 and we will be happy to help you resolve these issues. Best regards, Christopher Ultra Secure France (securitemarche.fr)
Sir, We provide you with answers and try to help you, I do not see how we are sending back the problem? - The translation of the application is not under our control, it is not OUR application, it is Reolink's... I suggest you give me the list of what you have noticed and we will also report these suggestions for improvements to Reolink, in order to give more weight to these missing translations. From our side, we have not found any missing translations, and no customer has ever reported this to us, so there shouldn't be much. Let's be a little indulgent, nowadays, an application translated at 99% is frankly already quite good... - The email settings are different for each operator, each provider, each server... what more do you want us to do? We are not going to contact your email provider to ask for the settings that are yours, including your password! We always try, as much as possible, to help our customers, we are actually very proud of that, our customers thank us every day. I think your demands are unfortunately beyond what we can meet. As with every order placed with us, you were also free to return for a refund within 30 days (we also make the effort to give you more time to set up your devices, the legislation being 14 days). Why not exercise this right, simply? Best regards, Christopher Ultra Secure France (securitemarche.fr)
Doesn't seem very sturdy, issues with deactivating my alarm
First of all, thank you for your order.
You shouldn't have any particular issues with this alarm, we sell a considerable number and do not have particularly negative feedback.
However, and this is probably the most important information, if the product does not suit you, do not hesitate to return it for exchange or refund, you have 30 days to do so.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Good
Not particularly helpful pre purchase on the phone with reassurance and talking about setting up and deployment, but i went ahead and spent over £900 on a plug and play break beam system. have issues not being able to program the sim card myself and still not fixed. Eager to take my money, not so eager to fix my niggling problem. the system however is up and running and am happy with its function in our rural small holding
I am sorry if you feel our standards have dropped on this occasion, as you can see from our reviews the vast majority of customers are happy with us, but we apologize if we have made any mistakes on this occasion, it has been a difficult time recently with staff working remotely from home for obvious reasons. We are pleased you are now up and running.
Regards
Mark
Hello, product not bad but in my opinion detection not fast enough.
The shed alarm and camera I purchased was disappointing far as to say if the was an intruder the alarm it's self would not scare them off , the sounder is very quite ,overall disappointed with the product
Sorry you do not like the Siren on the Battery Camera, most customers actually use it in the Covert mode (with no siren) so that the Camera is not being focussed upon by an Intruder (allowing it to take the covert video), some customers would then use a seperate battery alarm so that that takes away any interest in the Camera. Because the device is battery powered it cannot have a big siren as the battery is also powering the Video.
Please Contact Us if you want advice on a louder Alarm.
Regards
Mark
Very low-end remote control. If not functional detector.
Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).
Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Good advice but unfortunately a categorical refusal from the after-sales service after a breakdown after 3 weeks: refusal to extend the trial period, payment at my expense
I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.
I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Gsm alarm power failure product: not very reliable compared to smartphone connection. Why not create a possible connection on the operators' box and moreover today connections are more in 4G and 5G. I regret my purchase which also costs me 5 euros per month without being sure that during my absence I will be informed of a possible outage.......
Sorry for the feeling about this product.
I have different answers to provide you:
- A connection on the internet box is not possible because the box itself would be cut off in case of a power outage, thus rendering the alert system inoperative...
- 4G/5G networks: unfortunately, this would be worse because these networks do not yet cover the entire territory (about 83% currently) as is the case for 2G + 3G networks (about 95%). Moreover, network penetration in buildings is also lower.
Finally, this technology still being expensive, it would make the device unnecessarily costly.
- There is no direct connection between your device and your smartphone: the device sends an SMS and/or call directly on the mobile network (like any mobile phone), then your smartphone will ring like a call/SMS received by any of your contacts.
If the connection is not reliable, it is because the network is not sufficient, either on the device (depending on where you have installed it), or on your smartphone (depending on where you are). For a weak network problem, it is rather at the level of the choice of operator that you need to turn.
If it is the device that does not receive correctly (see the GSM level in the SMS report), you can either change the operator of the inserted SIM card to choose an operator with a better signal, or add an antenna extension that would allow you to place it outside and thus receive a better signal with the existing operator.
As a reminder, although your annoyance does not directly concern the device you ordered, you could return the product if it did not suit you, this is the whole principle of our "Satisfied or Refunded 30 days" period to avoid this kind of dissatisfaction.
Do not hesitate to contact our services for more assistance, we are here to help you and our number is not surcharged.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
The siren is not very loud, but especially the telephone system is not very efficient, too bad the idea seems very good to me, the telephone transmitter should be more powerful.
Delivery: ok Difficulty in obtaining assistance
Indeed, I see that you have experienced an unusual delay in processing your customer service request.
This end of the year and holiday period has been quite busy for our services, which are used to a rather calm December. Sorry for that.
In the meantime, I see that your problem has been resolved, which is the main thing.
Remaining at your service if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Good phone contact with the salesperson. Product delivered quickly. Tested radio intercom equipment, but range insufficient for the condominium configuration. Returned the equipment for a refund.
Average regarding the product
Sorry for this feeling.
Although this product is quite new in our catalog, we have very good feedback about it.
Can you tell me more about what is wrong?
There are different solutions to assist you:
- guide you to optimize your installation and possibly the settings of the device, often it doesn't take much and we have the necessary expertise to help
- your issues may simply be related to a technical problem, a material defect or other, in which case of course the product is guaranteed for 2 years
- depending on your need, we can opt for a product exchange, which would be more suitable
- in the worst case, we can simply refund you, which aims to ensure that you are satisfied with your purchase
I see unfortunately that you have not tried to contact us before, please do not hesitate, we will be happy to help and support you.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Equipment conforms to the description, simple to use and set up. Just a pity that the supplied lithium batteries did not hold the charge as indicated on the site (theoretically 18 months): in reality, 2 months after installation!
Device does its job well. I would have given it 4 or 5 stars but for the fact that the supplied PIR sensor batteries were dead on arrival. Which made pairing a painful exercise until the reason became clear.
Thank you for the review, I am sorry a battery was found to be defective, these are brand new AA batteries supplied with each Alarm, it is very unusual for one of these to fail
Once again we are sorry for your inconvenience
Regards
Mark
Delivery was good, the triggering of the alarm when vehicles pass is random, unfortunately.
Company is good delivery was quick and officiant but the products alarm isn't as advertised it's been measured at 94 dB went its advertised at 130 dB
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
Remote control ordered to replace an old very fragile model it works but the item arrived with a scratched case obviously a recycled product. Not very serious!
No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.
The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Batteries supplied were all dead in last order -
Thank you for your feedback, we have just tested the voltage of batteries in our stock for this product, and they appear fine, so we are not really sure how this has happened, I am really sorry you had these issues. I am happy to arrange to send replacement batteries out to you if it helps
Please let me know your thoughts
Regards
Mark
Very good site, intuitive. However, I have doubts about the characteristics of the products. Customer service very attentive and responsive