★★★★★
based on 10256 reviews published
Latest neutral customer reviews
No manual in French for programming and forgot a transformer for the siren.
Sorry for this oversight, did you not receive your manuals in the package? Often they are set aside and forgotten or end up at the bottom of the box.
But more than the manuals, do not hesitate to contact us, we are here to help you and it is much more effective. This type of material remains very specific and each order and each installation is different, it is difficult to have a manual that describes all situations and in most cases (like yours by the way), there is a preparation of products specifically adapted to the customer's needs.
Regarding the transformer, I have noted that it was shipped to you on December 6th.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Unreliable material. Difficult to insert the key into the hoop.
I understand, this type of material is not easy to repair once installed. But very honestly, just try a little penetrating oil, I am sure it will solve the problem.
Best regards,
Did not receive a response to my question. Disappointed not to have received a mount for my external siren to put it on the wall.
I do not understand because your email of January 17 was indeed answered the next day, you even confirmed receipt of this response... Did you send another email? I see nothing since that last message.
Regarding the external siren, there are no special mounts, just screw it to the wall.
Moreover, all product sheets on our site clearly indicate what is included or not, so no surprises at this level.
However, we remain at your complete disposal for any other questions you may have, our service is recognized for that.
Best regards,
Christopher
securitemarche.fr
Order arrived promptly but the batteries that should be included were not. I contacted Ultrasecure on th 23/01/18 who said they would look into this and get back to me the following day, so far i haven't heard anything from them now 30/01/18
We are sorry for this oversight, the email came in late in the afternoon after the admin office was closed, my colleague had meant to review this the following morning and to be totally honest he forgot, we really apologize. You are 3 x AA batteries short, do you want us to send you three in the post or would you prefer a credit for 3 x AA batteries. Please let us know what suits you.
The alarm is good but not a single word about the mains charger
The detection between the XL central and the detector is too weak. Regards
Sorry for that, I can find your exchanges with our services regarding this.
My colleague suggested a test and based on the results we can provide you with solutions, so do not hesitate to communicate with us again.
Another solution: the exchange. The range you have is the weakest transmission in our catalog, we can easily redirect you to another one, without necessarily additional costs.
Do not hesitate, our ultimate goal is for the product to be useful and used in your daily life.
Best regards,
Christopher
securitemarche.fr
At least 4 barriers are needed to secure an entrance with 2 positioned at 1.20, one can enter very easily without triggering the alarm.
Sorry for the inconvenience felt.
We do not hide this information at all and one must be realistic with outdoor material.
You are free to install it at ground level if you wish, but this implies potential false triggers. It all depends on whether your land is fenced or not as well as the rest of your environment.
Then, an entrance can be covered with a single pair of barriers, so if you need two pairs, again it is your environment that requires it, unfortunately we cannot do anything magical in this case. These barriers already cover 100 meters in length, which is already quite significant.
However, you are not a hostage of this system, we actually offer 30 days to all our customers to try our products and return them for a refund if they do not please you.
Do not hesitate if I can be of additional help.
Best regards,
Christopher
securitemarche.fr
I received a wireless siren alarm & outdoor motion detector (F005-3820). The light flashes work while the siren is active. When the siren stops after a minute, the light flashes remain active indefinitely. This problem is confirmed by SecuriteMarche. In the event that the manufacturer cannot modify its product to stop the light flashes when the siren stops, I plan to use the Skylink XL solar outdoor alarm (F004-2170) as a replacement. I have been in contact with your technical services since the date of delivery. Best regards, Jean-Pierre Houdard
Please excuse us once again for this inconvenience encountered.
It is true that we learned this at the same time as you and that the manufacturer modified the specification of the siren without warning. Although it is a slight modification aimed at improving the product for most customers, I completely understand that it may inconvenience others, especially for a use like yours.
I would like to clarify that the flashes stop if the siren is disarmed using a remote control, although in your case this is not possible.
According to your customer file, it seems that you are still in discussion with Vincent to find a solution that suits you. I will follow up with him to ensure he responds to your last email as soon as possible.
In any case, rest assured, if we do not find a solution, we will refund you without any problem.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
Very good telephone and internet reception, fast delivery, too bad the device was defective. Fortunately, it was not serious and everything was sorted out very quickly.
Once again, please excuse us for this slight inconvenience.
Power adapters are not systematically tested as they are very rarely defective, only the device itself is tested to ensure its operation before shipping.
Glad everything is back to normal, that's the main thing.
Best regards,
Christopher
securitemarche.fr
Competent and attentive sales service. Fast delivery. Product matching our expectations.
This would have been a 5 star review but I have had a negative experience regarding being charged for an item that I had already paid for. I have tried to explain the situation regarding the over charging but it keeps getting rebutted back to me with them saying that I have been charged correctly,which I haven't. Going round in circles so I suppose I will have to let the money go,must be how they make a profit? A shame really as someone at work had asked if this company was okay as they wanted to make an order but after my experience I had to say no. Positive was the order arrived quickly and undamaged.
We are sorry you feel this way, but we have explained to you that we charged you correctly after you changed your order, and tried to explain how, it was double checked here by our accounts department to ensure this was correct. We really are not in the business of overcharging anyone, and we are really sorry you feel this way.
It would be good to clarify exactly what item does what as several appear at first glance to do the same thing. Maybe have a chart comparing the options and capabilities of each device
Delivery not yet made and no real information online to know the reason. The phone contact is reassuring with a good understanding of the problem.
The shipping time is too long... otherwise everything is okay!
The gate alarm which we bought does its job, but we did not appreciate that there was no control over the volume also no choice over the actual ringtone. Our fault we should not have assumed that it was similar to our last one.
Thank you for the comments, I assume you know you can move the side slide switch to Alert or Beep which gives you a slight variation in the sound, we find the Beep setting helps to hear it from further away. We do have other models which have volume control which we could upgrade you to if it helps, but they do unfortunately cost more.
Give us a call on 01604 589414 if you want to consider upgrading the system.
Regards
Mark
Sound level of the siren not loud enough
Sorry for this inconvenience. The volume of a siren is quite subjective, some customers (most even on this reference) find it sounds quite loud, others do not. However, please know that we are at your disposal to find other solutions if this one does not suit you. In particular, in this range, the possibility of adding several sirens if you want a more 'scattered' and therefore louder sound.
The most important thing is to know that we never abandon a customer and seek all possible solutions to the requested need.
Our advisors are at your disposal from Monday to Friday from 9 am to 6 pm, at 09 72 30 88 88 (non-premium number), do not hesitate!
Best regards,
Christopher
A range divided by three on the slope, too bad the information was not specified. impeccable after-sales service. a material in line with its price that finds its place.
Sorry for the misunderstanding, it is true that wireless data is always emitted in 'free field' without any obstacles, each having its environment. Do not hesitate to contact us before the purchase so that our advisors can provide you with more personalized answers.
I hope you are nonetheless satisfied with your purchase.
Remaining at your disposal if necessary.
Best regards,
Christopher
Fast delivery, easy installation but the only downside is that the remote control works very poorly from the start and I never took the time to contact them, here is my fault....
First, the forgetting of part of the items was quickly returned. Otherwise, one of the alarms does not work properly. Needs improvement.
Once again, please accept our apologies for the omission of some batteries in your package. As you mentioned, this was rectified as soon as you called.
Regarding the mentioned defect, I indeed have a call from you on July 21 where the technician provided you with answers. Has this not brought any improvement? We have not heard from you since. Please do not hesitate to contact us so that we can assist you and, if necessary, exchange the device which is of course under warranty, so there is no question of you being left with a semi-functional device.
The technicians are available at your convenience from Monday to Friday from 9 am to 6 pm at 09 72 30 88 88 (for your information, this number is not premium rate), they will be able to provide you with the necessary assistance.
Best regards,
Christopher
Good site in terms of product quality not up to date in time
Please excuse us for this inconvenience.
I see that you contacted our services on September 1st, and that we provided you with instructions to follow on your siren. Since then I see no correspondence? If you are experiencing defects, please do not hesitate to contact our workshop, they will know how to guide you and find the encountered failure. If we are not informed, it is difficult for us to help you.
I assure you, this material is sold in large quantities and is very reliable (otherwise we would have stopped selling it...), I have no doubt that the problem can be resolved.
I will also ask a technician to contact you directly at the beginning of the week.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
It's a shame to pay €10 for a recommended shipping for an order of barely €30 otherwise; fast, advice, no issues for now, it was for a friend who did not appreciate the fees, a simple colissimo would have been quite enough hence the 2 stars less..
Sorry for that, express transport 24h for a low-value order is indeed priced at €9.90 including VAT (and unfortunately costs us even more!). You also had the option of a delivery at €6.90, I don't know if you saw it?
These shipping costs are calculated automatically by the site based on the purchase value. In some specific cases, the calculation is not the most accurate, you should not hesitate to contact us to let us know, we could have adjusted accordingly (a postal shipment at €2.90 would have been good in this case, the product is light).
Please convey our apologies to your friend, and tell him not to hesitate to call us so that we can make a gesture on a future order.
We hope that nevertheless the product satisfies him.
Remaining at your disposal.
Best regards,
I ordered a battery-powered doorbell. I received the package well, but after checking the material, it turned out: 1/ out of the two batteries provided, one was empty. It's not a big deal, that can happen 2/ But on the two buttons for the doorbell, the second one cannot be used because it is intended for a different frequency. This error is abnormal.
First of all, thank you for your order, and sorry for the inconvenience caused.
Regarding the battery, this is not normal, I will ask our workshop to contact you about this.
Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).
Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.
Best regards,
Christopher
Very good technician on the phone but absence of installation documents for the material purchased that we are still waiting for ........
Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...
However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.
Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.
Best regards,
Christopher
Average product sometimes triggers for no reason
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.
Remaining at your disposal.
Best regards,
The product I ordered satisfies me! However, I left a message regarding a badge that had broken prematurely, no response on this subject, nor any commercial gesture when ordering a new badge, too bad!
Please excuse us for this inconvenience.
It is certainly not our style to not respond to received messages, and I am sorry that you did not receive a response. I searched everywhere in our history, unfortunately, I did not find any correspondence from you. Was it by email or by phone?
Regarding the broken remote control, do you have the reason for the premature breakage?
Do not hesitate to give me more details, I will of course take your request into account.
If you do not receive a response by email, it is sometimes due to emails not reaching their destination (in either direction), and sometimes a few forgets unfortunately, but you should not hesitate to follow up with us. Also by phone, so you have someone directly.
Remaining at your disposal.
And thanking you for your trust.
Best regards,
Christopher
Very good. However the currier let them down, 4 time slots given and never turned up, rang and complained and the goods were delivered next morning.
Thank you for the review, sorry for the problems with the delivery. We have made enquires with UK Mail who were the courier, and it appears they had a Vehicle Breakdown on this particular day which obviously created all types of problems. We do use two couriers plus the Royal Mail for our deliveries allowing us to compare the services our customers get, and although all three are very good for most deliveries, they do all have occasional problems which is unfortunately out of our hands, and no one service is any better than the other to be honest.
I hope this will not stop you using Ultra Secure in the future.
Regards
Mick
Alarm is fantastic and works great. Bracket was extremely flimsy and not fit for purpose.
Not used the item itself as of yet, so cannot say how that compares, but the delivery was fairly good and as expected, but the delivery man was not very talkative but not a problem with the seller at all.
Apart the fact that I have received my package...service and delivery was terrible...I have not received any calls when the guy showed up at the door, despite the fact that I was home and there is no option to call anyone and help me about it. I had to change the option on the website to receive the package somewhere else and wait for another day just because it was hard for your guy to give me a call. I understand that you are always on the road and you have to make other deliveries, but it doesn't take more than 1 minute to show your customers some respect. I would definetly not use this service again.
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
Order well packaged and delivered on time. No issues with the service. However, the material was of mediocre quality for the price. I should have suspected it when reading the description but 80€ for equipment that should be worth 10€ max in bulk, it's a bit expensive for storage.
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
The product is suitable but, you never know if the alarm is activated or passive. One time out of two, thinking I activated it before closing the door, I realize during the next visit that the alarm does not trigger
The customer service is very close to the clientele to resolve a small problem I had, 2 additional sirens were forgotten during the shipment of an order. The problem was resolved quite quickly.
Once again, sorry for the inconvenience caused.
According to your file, everything seems to be in place now, but do not hesitate to contact us if necessary, we remain at your disposal.
Best regards,
Christopher
securitemarche.fr
Website OK but postage for small parts way too high
Thankyou for your review, we do offer Free Postage on all orders over £75, and charge £4.95 for orders under this, we accept that some deliveries will actually cost us over £6 and some £3, but due to automation on the web site we set the figure down the middle. I am sorry we do not have the infrastructure to charge different rates at the moment.
The equipment supplied is very good, My windows and doors do not fit flush with the surrounds and on querying how to fit the door and window sensors was told to fit a spacer, which would be ok if you supplied the spacers.
Some clearer advice around the positionglobe of PIRS would be useful.
Yes, we are happy with this, please call to arrange in advance because we are talking about peoples Security, we only see one party at a time.
I have been a customer for many years and have always been very satisfied with the products. I recently ordered a replacement sensor for my wireless security system and it was necessary to re-establish my account. I was very surprised and disappointed to receive an e-mail regarding security online which printed very clearly my password. As I had used this password for many other websites, including online banking, I had to spend some time changing the password on these sites. Not so ultrasecure !
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
Basically the intercom phones struggle through masonry - limited to 20m max.
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
System was delivered very fast. Still not fully installed as yet but comments so far. No thought put into length of cable on panel trasformer (only approx. 1 metre long) options are to fit a socket higher up wall or extend cable so it will reach a practical height for the panel, it would cost almost nothing to supply with min 2 metre cable. I expect the same problem will be with alarm box transformer!! Instructions are minimal in some cases do not cover all aspects of the equipment / installation. Overall product seems very good, pity about the minor irritations. will still use Ultra Secure again
Thank you for the honest review, the length of cable from the transformer is standard, although I do not disagree that we should ask the supplier to look at options about having a slightly longer one, I think the question would be how long should it be ?. As for the instructions we send out quick setup guide and our advice which we have made up, we also include the full A5 manual inside the box, together with actually pairing all the sensors to the panel for you before dispatching. We would appreciate your comments to what more we should have done for you, which will help us look into the future.
5 stars for the site's responsiveness, but 1 star for the received merchandise, as for me, I ordered an outdoor passage detection system, I received a simple indoor beep, equipped with a soft plastic cover to slide over the indoor radar and which is supposed to seal it (it doesn't work!!!!)
PIR works on the dummy dome camera but the focus doesn't appear to work. It does the job and looks good.
Thank you for the feedback on this Dummy Camera, this model is a budget model at a cost of £6, but it appears from your statement there may be some variations in the operation of the PIR which we will need to check. We are pleased you like the look of the Camera, sorry if you weren't completely satisfied with this order this time.
We hope to see you again soon.