Unicorn Vape is praised for fast delivery and shipments that arrive in good condition, with many notes about rapid shipping, secure packaging, and items arriving as described. Customers highlight a wide and competitive range of products, strong value for money, and frequent positive experiences with pricing, promotions, and dependable stock. The service is described as responsive and attentive, with multiple mentions of reliable ordering experiences, helpful support, and repeat business over years.
Out of 3 ordered products, 1 was broken during transport
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Response from Unicorn Vape
Hello,
If you have received a damaged product, do not hesitate to contact our customer service at [email protected] and we will be able to assist you.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2020
Today many online shops offer goodies or loyalty points, it's not essential but always a plus, a way to be thanked
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2020
Package arrived partially open and hastily put in plastic by the carrier. A booster was cut in half by something that pierced the package. Result: nicotine liquid everywhere in the package.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
Order placed a week ago, still nothing received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/08/2020
STILL NOT RECEIVED
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/08/2020
still not received
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Response from Unicorn Vape
Hello,
I am sorry for the issue you are experiencing with the delivery of your order. We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing. These are generally not very long, you should receive your order in the coming days!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
I am satisfied with the site itself, but a bit disappointed with the cigarette, it leaks... And while vaping I inhale the product, which is very unpleasant.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/08/2020
Beware of leaks...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2020
Very good if the preparer hadn't made a mistake with the products to ship...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2020
Well packaged but delivery too long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2020
Delivery expected in 48 hours received in almost 6 days. I sent an email without response because I was going on a trip and I did not receive my order in time had to find something else and do not even respond to the email neither excuse nor compensation nothing at all from you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2020
Worst customer service!
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Response from Unicorn Vape
Hello,
We received your message and answered it, but we're not sure what the issue is? Do not hesitate to contact us again
Cheers,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/07/2020
Very disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
Delay on the order, delivery person who claims to have delivered when this is not the case to drop it 3 days later at the caretaker even though I was present at my home waiting for it
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Response from Unicorn Vape
Hello,
We ship orders every day from Monday to Friday, and any order placed before noon is shipped the same day. The delivery times given by the Post are on average 48 hours - however, postal services sometimes have small delays for which we can unfortunately do nothing.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
good site paypal would be welcome for payment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2020
I love your site. However, on my last order, I lost almost half of a bottle... too bad I know it's not your fault and I will still come back to make other orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2020
I had ordered nicotine salts, and I received regular nicotine. So a bit disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2020
Very good overall rather satisfied. However, where I am really disappointed is the packaging. We end up with 200ml in a simple bottle. No pouring spout or anything to facilitate the use of the product. Had to fill 30ml bottles that I fortunately had in reserve to use it and still I spilled everywhere. I can't imagine someone receiving it without having an empty bottle at home. This is a very bad point on this side, as many competitors offer you empty bottles or pouring spouts... too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/07/2020
still haven't received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2020
Order not received
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/06/2020
Flash sales are what attracts me the most to this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Average taste
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
I received an expired liquid
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
Good service but the labels on the CINEMA ACT 3 bottles are smudged as they were kept in a cage of cats
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2020
my bottle of tribeca half empty, it leaked in the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Did not receive the ordered liquids.. Compared to the photo. I received the small blend when I was supposed to receive the Petit ramisu
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Received with a leak, the liquid spilled into the bubble wrap..missing almost 1 third of liquid. Otherwise I would have given 5 stars
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Still no paypal
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2020
Disastrous
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/04/2020
Hello
I am extremely disappointed with the quality of your liquids this is my second purchase on your site for the first I thought I had chosen the wrong liquid it's the same for the second time no taste or flavor I really regret my purchases.
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Response from Unicorn Vape
Hello,
You ordered seven different liquids from seven different brands from various sources, none of which are made by us. If you find that none of these liquids have flavor, it is very likely that the problem lies with your equipment.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Years buying on the site and no loyalty points to accumulate unlike the competitor's site
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Response from Unicorn Vape
Hello Amine, Thank you for your message! We strive to always have the most competitive prices possible, which is why we do not offer a loyalty program on our site. However, we advise you to closely monitor our Facebook page: this is where we announce our frequent promotions :) Best regards and happy vaping, Bastien Unicorn Vape
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2020
Shop selling colored base for e-cig liquids. No taste, note that it doesn't cost much to produce in the end
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Response from Unicorn Vape
Hello,
We are surprised by your comment as you have ordered our liquids several times in recent months, and you have never contacted us to share an unsatisfactory experience.
If you encounter an issue with a product you received, or if you are not feeling well because you had a bad day, do not hesitate to contact our customer service at [email protected], and we will be happy to listen to you - but your comment, besides being incorrect, is not very nice for our team who works daily to offer quality products.
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2020
sale of expired product.
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Response from Unicorn Vape
Hello, If you have received a non-compliant product, do not hesitate to contact our customer service at [email protected]: we will be happy to assist you :) Best regards and happy vaping, Bastien Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
I have not yet received a previous order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2020
The box was all damaged and wet so the invoice is unreadable... I had been advised by a friend and I am a bit disappointed... Which is not very serious you must not need customers like me to make a living. Best regards
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Response from Unicorn Vape
Hello,
Unfortunately, it can happen that some packages are damaged during transport: do not hesitate to contact our customer service at [email protected], we will be happy to assist you!
Best regards and happy vaping,
Bastien
Unicorn Vape
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/03/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2020
Not correct i
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Response from Unicorn Vape
I took 10 flavors they were all bad.
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